Customer Service Quality Control

**** **** **** ******, ***********, MN *****

952-***-**** *****.********@*****.***

Rochelle Gibbs

•

PROFILE Can-do and confident attitude in doing what it takes to get the job done.

• At ease communicating with eclectic personalities and across all professional levels.

• Satisfaction working within collaborative team or independent environments.

• Ability to switch priorities and handle multiple projects simultaneously and meet deadlines.

• Innovative and technically savvy believer of ideas, solutions and collaboration.

• Committed towards continuous personal development as well as knowledge sharing with others.

SKILLS HD Video Production, Audio, Lighting, Editing AVID, Final Cut Pro, Premiere, After Effects

Adobe Creative Cloud, In Design, Illustrator Lightroom, Photoshop, DSLR & Silver Darkroom

Microsoft Word, Excel, Access, PowerPoint Product Photography, Head Shots, Event Photography

Public Speaking, Writing (AP, Oxford, Procedural) Social Media (Facebook, Twitter, YouTube, Blogger)

HTML 5, CSS 3, JQuery, AJAX, JavaScript DreamWeaver, Flash Action Script 3, WordPress

CERTIFICATI Web Development & Design

ONS, The Science Museum, October – December 2013

• Courses included HTML 5, Transitional XHTML, CSS3, JavaScript, JQuery, AJAX, Flash Action Script 3.0.

COURSES,

EDUCATION

MOOC Content Strategy – Audience Engagement MOOC Marketing

Northwestern University The Wharton School at University of Pennsylvania

Certificate of Accomplishment February 2014 Certificate of Accomplishment January 2014

BA Degree in Media

Brooks Institute of Photography

• Studio and on-location photography including exposure, lighting, and composition.

• Film and video pre-production, production, and post production.

• Education completed with a full-time internship at FOX Television Studios, Promo Department.

EMPLOYMEN Communications & Creative Services Producer

T North Star NP (formally known as Mike’s Consulting, Inc.), January 2014- Current

• Web development and design includes evaluation, site migration, redirects and design of HTML & WordPress

HISTORY

sites with consideration to strategic content strategy, calls to action and SEO results.

• Produce original content for distribution across various channels, including copy writing, graphics and

photography.

• Assist business owner with re-branding, B2B marketing and account generation.

Digital Media Producer

Freelance, July 2013-Current

• Communicate with diverse personalities as the developer of a responsive website via hard coding HTML 5,

CSS3 and JQuery and designing several CMS based sites.

• HD video production includes pre-production through post; story and interview development, lighting,

shooting, editing and delegation of duties and mentorship to assistant producers.

• Collaborate with various personnel as it pertains to developing messages as well as obtaining permissions,

releases, access, and arrangement of schedules.

• Assist fellow producers and photographers including camera operation, handling audio and mics (shotgun, lav,

boom, handheld, wireless), operating video switcher, prepping set and lighting, overseeing talent continuity and

quality control, and providing editorial service via Final Cut Pro and Premiere.

• Develop copy and graphics reflective of client mission as well as obtaining and manipulating, editing and

converting / cleaning existing assets.

• Execute supplementary marketing support through interactive pdf development, mass email campaigns, press

releases, targeted audience outreach and designing supporting print marketing media such a business cards and

letterhead.

Various Interim Office Positions,

The Blake School, Hopkins, MN 2011-2013

• Organized and implemented events, planning and coordination including marketing, logistics, execution of

event details, and post event follow-up.

• Handled daily communications with faculty, administration, staff, parents, and children including generating

internal communiqués, posting to and managing electronic groups, and responding to external inquiries.

• Provide proof reading and editing of staff reports and evaluations.

• Tracked and coded budgets; duties included generating expense requests and purchase orders, creating ledger

entries and reconciling at divisional level, and providing reports to senior leadership.

• Oversaw master and divisional calendars, arranging complex scheduling needs and facilitating meetings,

including handling menu, A/V, security, parking, and other details.

Volunteer District Leader

ONE.org 2003-2011

• Increased community outreach and special campaigns through media alerts and press releases, letters to the

editor, public speaking, email blasts and social media communications via blogging, FaceBook, and Twitter.

• Liaised and collaborated with leadership in maintaining mission, volunteer recruitment and training and

organizing local events.

Customer Service

Part Time JCPenny, Banana Republic, Walgreens, Dakatoh Sport & Fitness, and Flash Photography 2002-2011

• Cash handling including managing daily store bank; receiving and distributing monies from other tills,

accepting and recording night depository from other departments, and opening tills.

• Provided training and mentorship to new employees on register transactions and company procedures.

• Welcomed customers with consistent supervisory recognition for high level of service and support.

Quality Analyst

Consultant and Trainer

MQSoftware Minneapolis, MN (acquired by BMC) 2000-2002

• Provided classroom training to IT Professionals and worked closely with colleagues in knowledge sharing of

middleware.

• Developed three day training program and associated labs for proprietary queue monitoring program along with

train-the-trainer initiative.

• Delivered consultation services, assessing and gathering information, developing plans of action and

implemented solutions. Monitored progress and effectiveness, following up, and closing.

• Collaborated cross-departmentally in roll-out, including technical documentation team, support, and

development.

AVID Non Linear Support Representative

Digital Symphony / FilmCore Burbank, CA (now known as Beast Editorial) 1998-1999

• Collaborated to maintain client trust and team retention during the merger and vision realignment across

multiple company transitions, maintaining good will and positive client facing.

• Provided remote assistance and solutions to clients and staff involving hardware and software issues.

Technical Manager

AVID Non Linear Trainer and Support Representative

Encore Non Linear, Hollywood, CA (merged with Digital Symphony) 1994-1997

• Performed on-site non linear system installations that included software configurations and audio and video

equipment setup.

• Provided customized training and support to AVID editors and assistants via remote and person-to-person

interactions.

• Identified need for and developed database to track client configurations and service history.

Non Linear System Support Specialist and Trainer

Ediflex Digital Glendale, CA (assets absorbed into Encore Non Linear) 1993-1994

• Provided training and technical support to clients transitioning from a film-based post-production work flow to

a digital based edit solution.

• Collaborated in the development and writing of 1st Edition User’s Manual, confirming accuracy of colleague’s

documentation as well as producing written and image content for sections assigned.

• Liaised with clients, gathering and sharing problems and requests, increasing client satisfaction.

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