Customer Service Technician

Donald Fowler

** ****** ** - ***********, ** ****8

*.**********@*****.*** - 413-***-****

WORK EXPERIENCE:

Chemical Operator

Styrolution - Indian Orchard, MA - August 2012 to Present

• Complied with all plant policies and procedures in the areas of Health, Safety, Security,

and Environmental. Operate a track mobile, fork lift and hand truck. Load and unload

trucks and rail cars.

• With assistance of suction/vacuum lift, lift 22-74 lb. bags onto a conveyor.

• Climb metal ladders & silos, walk on catwalks and rail cars.

• Take readings from field instruments, Distributed Control System and record this information.

• Make routine rounds in the plant and make observations for any equipment issues or abnormal

conditions.

• Assist with the repair and modification of equipment.

• Perform routine sampling and testing of product.

• Accurately enter production and shipping information into computer.

• Accurately complete all departmental paperwork relative to raw material usage, production logs,

shift logs and inventories.

• Complete required safety training and technical training to advance to higher technical levels of

responsibility, up to Control Panel Operator.

Write work orders, hot work permits, and confined space entry permits.

Service Technician

Quench USA - February 2012 to July 2012

• Installed, serviced, performed preventive maintenance of Water coolers. High level of Customer

service and sales of Quench USA products.

• Covered Territories in New England.

Service Technician

Kaeser Compressors - Easton, MA - October 2011 to January 2012

• Perform all maintenance and service on compressed air systems for customers in the territory,

including emergencies after hours.

• Prepared all work orders, timesheets, and expense reports accurately/completely, neatly and

timely assisting with evaluation of Kaeser products for warranty, rebuilding and maintenance

purposes.

HVAC Service Technician/Utility worker

Bay State Gas Co - Springfield, MA – June 1999 to July 2010

• Responsibilities included maintaining, troubleshooting and performing major and minor repairs of

gas heating systems and air condition units;

• Read schematics, and wiring diagrams; Repaired, replaced, installed and operated heating units,

wiring, motors, pumps and other integrated parts of a heating system; electrical and digital HVAC

controls; Preventative maintenance and customer service.

• Changed gas meters, gas turn on/off, investigated and repaired gas leaks

EDUCATION

Diploma in HVAC

Obtained OSHA 10 card, Universal EPA and Massachusetts Apprentice Gas Fitters.

Branford Hall Career Institute - Springfield, MA

2010 to 2011

Business Management Studies

Springfield Central High School - Springfield, MA

1990 to 1994

Personal References

Michael Duffy, Styrolution LLC Operations Manager

Phone: 1-413-***-****

Kate Averill, Styrolution LLC Human Resource

Phone: 1-413-***-****

Peter O’Donnell, Styrolution LLC Coach/ Supervisor

Phone: 1-413-***-****

Contact this candidate