Aerospace Program Manager

DANIEL J. SANTIAGO

*** ******* **., ***. ***, Sunderland, MA 01375

********@****.*** * Mobile 508-***-****

QUALIFICATIONS

Aerospace Program Manager: Customer-focused and experienced in all aspects of international military aircraft sales and support program management; provide oversight for cost, schedule, and technical performance of all contract activities.

Adept at building trust-based relationships with customers, coordinating multinational work forces, and driving all program, project, and technical operations to ensure contract requirements are fulfilled. Spanish language skills backed by direct experience facilitating business with Latin American military / government customers.

Professional Qualifications & Training:

* Fundamentals of Systems Acquisition Management; Production, Quality & Manufacturing Fundamentals - Defense Acquisition University

* FAA Airframe & Powerplant (A&P) Certification - Aviation Maintenance Certification program, National Aviation Academy

* Microsoft Certified System Engineer (MCSE); CompTIA A+ Certification training - Pinnacle Training

* Helicopter Maintenance & Quality Assurance: S-70i, S-70M, S-70A, UH-60M, UH-60L, UH-60A, S-70B, SH-60R, SH-60F, MH-60S, SH-60B

SPECIALTIES

Contract Administration; Logistics & Product Support Management; Engineering & Technical Services; Customer Interface & Satisfaction; Business & Financial Management; Business Acquisition & Development; Budget Monitoring & Cost Control; Latin American Markets; S-70i International Blackhawk Program; Control Account Manager (CAM); Earned Value Management System; Import / Export & Licensing Regulations; Project Planning / Project Management; Supplier Relationship Management; Quality Inspector / Flight Safety Parts Certified; FAA Airframe & Powerplant (A&P) Certification

EXPERIENCE

RCM TECHNOLOGIES / SIKORSKY – Shelton, CT and Latin America

INTERNATIONAL MILITARY AIRCRAFT SUPPORT PROGRAM MANAGER / QUALITY INSPECTOR (8/2011 to Present)

Play key role in developing and executing contracts in Latin America, and ensure customers’ aftermarket needs are met in line with contract requirements.

Balance duties as a Support Program Manager / Quality Inspector for Sikorsky while delivering contracted customer support for sales of the S-70i platform to customers worldwide, and as Integrated Logistics Support (ILS) Manager facilitating contract proposals, contract fulfillment, field services, quality assurance, product support, and logistics management for Latin American customers. Build and strengthen relationships between company and customers, and provide authoritative guidance on maintenance and operational issues. Work across multiple internal departments and customer organizations to coordinate support plans, projects, workgroups, and training. Control Account Manager (CAM); lead negotiation, development, definition, and management of project scope, schedules, and budgets. Identify Earned Value Measurement (EVM) techniques and cost reduction opportunities, review performance and progress, and provide sound recommendations for executing change control with minimal impact on project baselines. Represent Sikorsky and Program Management team at key meetings and industry events worldwide.

** Facilitated proposals, new aircraft sale and support packages, and production facility operations for delivery of UH-60L/M, S-70A, and S-70i Blackhawk helicopters and support service.

-- Key customers included Mexican Army / Federal Police, Jalisco Mexico State Police, Colombian Army, and the Brunei Air Force, with contracts valued at up to $800M.

** Promoted strong sales and revenue growth as Business Acquisition Manager (BAM); worked hands-on in securing, developing, and managing contracts with foreign governments;

-- Provided oversight for contract terms and conditions, flow down of customer requirements, change proposals, risk analysis, contractual obligations, deliverables, and coordination with export and intellectual property departments.

-- Determined Part 121 - United States Munitions List (USML) export classifications, and streamlined processing of export licensing applications involving US State Department export authorizations.

-- Thoroughly familiar with INCOTERMS, International Traffic in Arms Regulations (ITAR) Exemptions, DSP-5, DSP-6, DSP-61, DSP-73, DSP-83, ITAR licenses, ITAR Technical Assistance Agreements (TAA), US Customs Entry/Exit requirements, and export classification and record keeping.

SIKORSKY AEROSPACE MAINTENANCE – Various locations

UH-60M AND S70B HELICOPTER MECHANIC / QUALITY INSPECTOR (12/2009 to 11/2010)

Facilitated support of Sikorsky aircraft to foreign government and military customers.

Worked closely with customer teams to resolve technical issues and provide aircraft maintenance and quality support for UH-60M Blackhawk helicopters and S-70B Naval Hawk aircraft.

** Traveled to Mexico City to provide aircraft maintenance expertise for Mexican Federal Police’s acceptance of three (3) UH-60M Blackhawks.

** Resolved maintenance and quality issues on S-70B Naval Hawk for Turkish Navy’s Flight Delivery & Acceptance Program in Elmira, NY and Flight Testing Program in Oxford, CT.

L-3 VERTEX AEROSPACE – Al Asad, Iraq

UH-60 BLACKHAWK HELICOPTER MECHANIC, GS-12 (8/2008 to 10/2009)

Deployed to support Operation Iraqi Freedom; performed organizational, intermediate, depot level, and flight line maintenance, including modification and repair of aircraft systems and subsystems.

Kept fifteen (15) assigned aircraft airworthy and ready for aggressive flight schedules in harsh operating conditions. Expertly executed maintenance actions across all sections of PMI-1 and PMI-2 phase, front to back; led component-level servicing of mechanical, electro-mechanical, fuel, and hydraulic systems.

** Performed vibration analysis, rotor system tracking and balancing, flight control system rigging and overhaul, and repair / replacement of engines, transmissions, and gearboxes; returned aircraft to full operational status with minimal downtime.

DYNCORP – Naval Air Station Patuxent River, MD

AIRCRAFT MECHANIC (PLANE CAPTAIN) (3/2008 to 8/2008)

Successfully completed short-term contract driving maintenance, modification, and flight line operation of SH-60B, SH-60F, MH-60S, and SH-60R Seahawk helicopters.

Performed launch and recovery of rotary wing aircraft; conducted pre-flight and post-flight inspections, and led repair and maintenance of hydraulic, flight control, fuel, and drive systems down to component level. Used technical manuals, service bulletins, Interactive Electronic Technical Manuals (IETMS), and other technical publications to determine proper repair methods and meet maintenance targets within cost and time limits.

** Certified as Plane Captain within two months, exceeding expectations for ramping up to speed on critical job qualifications.

MCKEON/CORCORAN REAL ESTATE / COLDWELL BANKER REAL ESTATE – Haverhill, MA

REAL ESTATE AGENT (6/2003 to 3/2008)

Expanded client base through positive referrals and grew business through development and delivery of winning real estate marketing initiatives with more than $15M in sales.

Worked closely with clients, attorneys, home inspectors, loan officers, and other agents to guide commercial property and private home sales transactions from beginning to end. Performed market research, addressed client questions and concerns, prepared sale documentation, and ensured timely delivery of contract components.

** Demonstrated in-depth understanding of complex real estate law, local economics, fair housing laws, financing, mortgages, and government programs.

** Leveraged strong software and web design skills; winner of ‘07 Massachusetts Association of REALTOR’s Website Design Contest.

INTEL – Hudson, MA

MANUFACTURING TECHNICIAN (6/2000 to 5/2003)

Executed wafer production operations in photolithography section for computer chip manufacturing.

Made valuable contributions to employee safety, production efficiency, yield increases, and product quality as Training Coordinator and member of Safety, Installation / Quality, and Defect Metro teams. Performed set-up, qualification, installation, calibration, and preventative maintenance tasks on fabrication equipment and tool sets for new product lines. Conducted precise measurements, tests, and inspections of silicon wafer circuitry. Collected and analyzed data; used findings to optimize processes and recommend improvements.

UNITES STATES ARMY, Stateside and overseas

UH-60A/L HELICOPTER MECHANIC, CREW CHIEF, AND SECTION LEAD (9/1992 to 5/2000)

** Earned top ratings from Corps Aviation Resource Management Survey Inspection Team for zero aircraft deficiencies.

** Battalion Soldier of the Year.

** 5+ years as Crewmember Flight Instructor; developed and led classroom and hands-on maintenance training courses that improved crew communication, safety, and operational skills, along with work plans that boosted production efficiency.

** Developed and facilitated Equal Opportunity training programs for 100+ personnel.

EDUCATION

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY – Daytona Beach, FL

Bachelor of Science in Aviation Maintenance - Anticipated 2014

Specialization in Management, Minor in Aviation Safety

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