Customer Service Manager
Resume:
Curriculum Vitae
Name: Ewi Lovert Abeng
Contact Address: ** ********** **** *********
Post code: SE2 9ul
Contact Email: ********@*****.***
Telephone number: 447*********
OBJECTIVES:
To work as part of a highly proactive team involving in customer service, hospitality services
and generating new procedures, to deliver results in a target driven customer service and
hospitality environment.
PERSONAL PROFILE
I am highly motivated, energetic with the ability to react fast to changing and busy
environment. I am a loyal and dedicated person who enjoys challenges and perform well
under pressure. I am also a reliable team worker. I have good communication skills both with
my colleagues and customers to meet my individual and team sale targets.
Very polite, flexible, out-going and I have a friendly attitude. I am a quick learner, duty
conscious, pay attention to details and always working to improve my skills and expertise. I
take criticism constructively and review performances. Willing to take responsibility and
learn new skills and methods for working.
I have excellent telephone and face to face manners and Speak and write fluently both
English and French.
TARGET JOB
To work in Customer Service and Hospitality environment and other functions, checkout.
Desired status is Part time. Company must be categorised mainly in Customer Service,
Hospitality Service, Cleaning. Also, I target an ideal company that empowers its employees
and is willing to adapt to the changes and demands of the market.
THE VICTORIA February 2014 to present
Here responsibilities included serving and providing hospitality services to customers. Food
and Hygiene safety colour coding, first aid boxes and procedures, accident reporting etc.
Cleaning and using of dangerous machinery: mixer, slicer etc. Control and spread of harmful
bacteria. Learned how to create and maintain effective working relationships.
During my employment there, the number of happy customers increased so did the sales and
the profit. During that period, I was congratulated by my manager for the work I did there.
I did this by using my Golden secrete with customers which is SMILE no matter what they
do or say to me and I never underestimate the importance of the word ‘‘THANK YOU’’.
Since the staff of a company represent that company, being nice, friendly, welcoming to a
customer is selling not just the various items to that customer but most importantly the
company and making customers want to come back. In that way, that particular customer will
not just like to come back but he or she will like to recommend the company to other. This
goes to helping the company to achieve growth and thus meeting its objective and goals,
more to that its targets. My customers are my ‘KING’. I am customer focussed and sales
driven. It’s all about achieving the right balance between helping to generate new sales for the
branch and delivering the highest standard of customer service.
TEMPERAMENT, EDUCATION AND SKILLS:
- Equivalence of Ordinary and Advanced Level GCSE Equivalents.
- Computer Literate (Microsoft Word, Excel, PowerPoint)
REFERENCES:
KIMBI FLAVIAN
MARKETING OFFICER
LONDON SCHOOL OF COMMERCE
WHITE YARD
LONDON
SE1 1NX
MARY MBAHKAM
PUB MANAGER
THE VICTORIA
HACKNEY
LONDON
E8 1EJ
Contact this candidate