Sales Service

JOHN YULE ******@*****.***

* ****** **** ****, ******* Hills, CA 562-***-****

Chief Information Officer, VP of IT, Sr. IT Director

A highly experienced technology executive, I am an expert in operational efficiency, strategic planning, solution design/delivery, business development, vendor contract management and continuity planning. Successful at all levels of operations, management, sales and business value growth with Fortune 500 / mid-market firms, my experience includes Healthcare, Aerospace, Public Sector, Entertainment, and Manufacturing. Key assets:

* Implementing business strategies for creating a company-wide IT Value Proposition

* Developing business partnerships to solve customer problems

* Building highly effective operational teams to ensure IT success

* Controlling costs while growing vendor-managed solutions

Known as a competitive, loyal team-builder, I quickly drill down to core issues and use leading-edge technologies to execute rapid, cost-effective solutions to the most intractable problems. A sought-after presenter on effective business strategies, I am a fast learner of new industries and technologies.

Career History and Key Accomplishments

VP, Information Systems

Alliance Healthcare Services, 2011-2013.

Accountable for US & International IT service support/delivery. Managed 137 IT contracts and provided management support to 127 vendors, 122 telephone/VOIP systems and 3200 e-mail systems. Managed 68 people and a $9.8M budget for this $550M healthcare company.

Overhauled IT dept. slashing operational costs 18%. Alliance’s IT dept. needed better process to manage service contracts. A contract management process was implemented and 38 services were outsources to vendors that reduced our operational costs by 18%.

Developed a 3 Year IT Strategic Business Plan. The IT strategy and mission was not clearly understood within the IT department, but it clearly not understood by the overall company how we measured our delivery and value proposition. A plan was developed by the IT management team that outlined the key initiatives that IT would deliver to meet the companies’ business objectives. Each year the accomplishments were documented and an updated plan was delivered to the business.

Implemented a new Project Management Office (PMO) within IT. Assigned a manager to each BU and implemented a PMO team to manage projects. This resulted in reducing the project delivery time and provided visibility to all business leaders through a weekly project update.

Realigned Help Desk/Field Support and held monthly meetings to prioritize IT projects. This realignment grew customer satisfaction rating 12 points in less than 9 months.

Migrated data systems to full production in one weekend. Alliance’s Oncology BU delivered cancer treatments to patients in various locations throughout US. The 7 centers generated $1.3M daily. Company needed to close one center while supporting 6 others and relocate all systems in 30 days. Shifted main system to Atlanta within 3 weeks. Installed and tested new systems to assure connectivity. Achieved migration goal with no lost patient data.

Email Migration to a Managed Service Provider. Migrated 3,200 users/3,800 mail boxes, 7.6TB of storage to a managed services provider, reducing operational costs by $1.8M+/yr., $650K in software license costs, and avoiding a $3.6M asset investment. Migration took 9 months, with no mail lost. Users were educated, and mobile devices migrated, with total availability of email to all users during migration.

VP, Strategy Development and Service Integration

Regatta Solutions, 2008-2011

Managed integrated IT services consulting engagements as well as sales and services of IT solutions for Healthcare, Aerospace and Manufacturing sector accounts. Generated $2.8M in new revenue.

Developed Key Business Partnerships. Created relationships with service industry leading services companies to allow Regatta to remarket their services as a VAR in the Southern California market. These partnerships increased to over 25 companies which generated VAR revenue of over $800K in 12 months.

Implemented Service and Consulting Contracts. Created company contractual agreements and processes that could be used when services sales accrued to provide a delivery structure to operate. As a startup company, these agreements allowed for quicker sale results and structure of operations.

IBM Corporation

IBM Global Services, 1995-2008

Over my long career with IBM, I served in a wide variety of sales, IT services and delivery positions. Some of my major accomplishments are listed below.

Salvaged major outsourcing operations portions contract. IBM’s Boeing Outsourcing Agreement was in danger of being cancelled over pricing and service delivery of the workstation agreement. Conducted team brainstorming session, designing a new model and contact that Boeing approved. Grew YOY revenue 12% for workstation services and generated new service offering revenue by $1.2M

Grew IBM’s Consulting Services business 72%. Determined that low service rating was due to lack of equipment and facilities for customer testing and recovery. Installed new equipment at local recovery center in 12 months and leased 2 new remote locations. Developed Advisory Board to provide feedback to IBM. Captured accounts with Costco, Farmers Insurance, Nike and Boeing, with largest single contract signed for $1M by AmEx.

Shortened production delivery cycle time on the Boeing Aircraft Outsourcing contract by 38%. IBM had an issue with Boeing Aircraft outsourcing contract. If IBM failed to meet SLAs, it would owe Boeing huge penalties. Built cross-functional team that re-designed production process using Lean approach to shorten cycle. Satisfied Boeing while reducing IBM’s implementation cost by 18% and increased delivery of assets from 4 months to 6 weeks.

Disaster Recovery & Business Continuity Planning. AsWestern Regional Manager, totally revamped Service Delivery team to improve the skills that delivered testing and recovery services. Upgraded recovery site equipment and increased the number of customer suites for testing into Seattle, WA, Costa Mesa, CA and Phoenix, AZ. This improved large account coverage for recovery contracts delivery in those cities.

Revamped Disaster Recovery & Business Continuity Planning Sales Team. Enhanced large account sales skills with new resources and strengthened the delivery team to have deeper skills that would meet the customer base recovery requirements.

Education and Associations

BA, Telecommunications

University of Oklahoma

Associations

Health Information Management – HIMMS

Healthcare Information Technology

Healthcare – IT/HER/HIS

IT Network Forum

Systems Information Management

Personal: A former Division 1 basketball player, Volunteer for First Tee youth golf and also enjoy sailing, cycling and horses.

www.linkedin.com/in/johnyule

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