Customer Service Maintenance

*** ********* **., ***** **** Heights, IL *****

Cell 815-***-****

E-mail address: **********@*****.***

Mathew K. Swanson

SUMMARY

Highly effective maintenance technician with extensive hands on experience

in up-keep of commercial structures and buildings. Particularly skilled in

root cause analysis and construction based corrective maintenance.

. Skilled in general plumbing, carpentering, paint and construction

maintenance

. Familiarity with boiler maintenance along with HVAC experience

. Class C Driver's License

. Ability to clear pre-employment drug screening

. Familiar with state issued building safety guidelines

. Familiar with OSHA / MSDS guidelines

. Forklift Certified

WORK EXPERIENCE

Ludwig and Company, Waukegan, IL September

2010 - March 2014

Senior Maintenance Technician Supervisor: Dan Fulkerth 262-***-****

. Coordination of vendor relations and services

. Chart out and implement general and preventative maintenance tasks on

buildings and grounds

. Handle installation, repairs, plumbing and electrical issues

. Respond to maintenance requests in terms of electrical, heating and

plumbing needs

. Manage repair work on walls, floors, doors and wood work

. Paint interior of the building and inspect and respond to safety issues

. Document findings in terms of needed repairs and performed duties

. Ensure that buildings and grounds are kept free of debris and trash

. Handle maintenance and troubleshooting of mechanical processes

. Ensure that the inside of buildings such as rooms, offices and restrooms

are kept clean and sanitized

. Make sure that fire detection and protection systems are in perfect

working order

. Check and perform maintenance activities on alarm systems

. Remove graffiti from walls and report any acts of vandalism to the

appropriate authorities

. Assure the implementation of security and safety standards

. Alert appropriate authorities of any malfunctions in fire or alarm

systems

. Respond to emergency situations in a prompt manner

. Train maintenance workers in order to assign them different maintenance

tasks

. Snow removal

. Pool maintenance

. On call 24/7

PCM Carpentry, Inc., Round Lake, IL

April 2005 - September 2010

Carpenter Owner: Patrick Mack 847-***-****

. Provided work in construction, installation, repair and modification of

wooden structures

. Installed cabinets, flooring, window, doors, etc.

. Planning and work layout from blueprints, drawings or verbal instruction

. Used numerous carpenter hand tools, portable power tools and measuring

instruments

. Maintained safety procedures and regulations

Rite-way Carpet and Tile, Bolingbrook, IL September 2004 - August 2006

Delivery / Material Handler Supervisor: Gene Snyder 630-***-****

. Inventory Warehouse experience

. Works well as a strong team member as well independently

. Effective organizational skills

. Energetic and motivated hard worker

. Pull Work Orders / Customer Orders

. Ability to operate two-wheel cart, pallet jack and forklift

. Ability to lift up to 50 pounds per package

. Ability to load and unload materials and deliver packages to end users

Ex-Tech Plastics, Inc., Richmond, IL

December 2000 - August 2004

Machine Operator Supervisor: Brian Garcia 815-***-****

Supervisor:

. Ability to work with little to none supervision

. Ability to meet critical deadlines

. In-depth ability to operate machines and equipment with speed and

accuracy

. Familiarity with driving, forklift certification

. Ability to operate two-wheel cart, pallet jack and forklift

. Ability to lift up to 50 pounds per package

. Troubleshoots mechanical and set-up problems

. In depth knowledge of machine setting and tendering procedures

. Precise and detail oriented

. Good mechanical aptitude

. Operate production machinery in a safe and efficient manner

. Perform safety and maintenance checks regularly

. Clean equipment and tools appropriately

. Train new employees in machine operation activities

. Meet production quotas by managing work load effectively

EDUCATION AND CERTIFICATION

United States Navy - Rating of DK2 (Disbursing Clerk)

. Dk's maintain pay records and process travel claims for the Navy using

microcomputer programs, responsible for computing the financial

reports for all ships and shore bases, earn banking, cash handling,

bookkeeping and auditing skills. They also serving as cashiers to pay

government funds; keeping files and accounting records for payments of

government funds. maintaining automated teller machines onboard ships;

providing customer service by answering personal financial questions

as mandated by Privacy Act of 1978; acting as collection agents of

money owed to U.S. Treasury by Navy personnel.

Round Lake Senior High School

. General Studies

PERSONAL REFERENCES

Available upon request

Contact this candidate