Customer Service Assistant
Resume:
Stephanie Roche
Amityville, NY **701
***************@*****.***
Work History:
ACLD
Medicaid Service Coordinator (2012-present), Direct Support Professional
(2009-2012)
Coordinate services to a caseload of up to 50 individuals served who have
developmental disabilities. Assist individuals served with service linkage,
teach individuals and advocates to attain needed services, monitor their
progress and provide crisis intervention services as needed. Travel
extensively between Nassau and Suffolk County.
Law Offices of Craig McElwee (2012-2013)
Administrative Legal Assistant
Assist attorney with legal files, conducting legal research for attorney to
assist with case before the hearing, organizing files that are current and
labeling them, dead file cases that are dismissed or have been closed.
CCAN, Bethpage, NY (2012)
On Call Child Victim Advocate
Ensure that the needs of a child who has experienced abuse or neglect are
met.
Offer Peer Support and referrals to non- offending families.
Acts as an intermediary with Police, Social workers, Physicians, District
Attorneys and other professionals involved.
Education:
Suffolk Community College
Associate in Science - Criminal Justice
Farmingdale State College
Bachelors in Science- Criminal Justice Law Enforcement
Experience/ Skills:
As a Service Coordinator I have possessed sound communication skills and
the strength to lift patients when needed. I own a high degree of
integrity, patience and compassion. Working as a legal assistant has
allowed me to gain great customer service skills and strong work ethics.
I have become exceptional in Microsoft word, Excel, and Power Point. I have
also taken college courses such as data base operations that enabled me to
learn about all software's and how to use them in the work force.
Trainings:
I am certified in SCIP, CPR, First Aid, and completed the Mandatory
Reporter Training.
Volunteer:
Project Kidz Talk (PKT)
15 Grumman Road W., Ste. 900
Bethpage, NY 11714
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