Customer Service Engineering

Lawrence Holub

Facilities Engineering Supervisor - VA Medical Center

**** ******** ***** *. - ******* Grove, MN 55016

**********@*******.*** - 651-***-****

WORK EXPERIENCE:

Facilities Engineering General Equipment Mechanic Supervisor

VA Medical Center - Minneapolis, MN - July 2010 to Present

Mpls. MN. Supervising the Automated Transport Shop (ATS) for Facilities Engineering Service.

* Supervise 8 personnel in the daily operations of the Automated Transport Shop in Facilities Engineering Service.

* Responsible for overseeing the installation, repair, maintenance, parts/equipment requisitioning and inventory control

for various systems throughout the hospital, surrounding campus and

CBOCs (Community Based Outpatient Clinics).

* Systems to include, but not limited to: Lenel Security Intrusion and Panic alarm systems, Firenet Intelligent

Fire Alarm systems, Programmable Controllers, Variable Frequency Controlled pneumatic trash system, computer

controlled Pneumatic Tube Transport system, Computer controlled Automatic Laser Guided

Transport system, Check Point "wireless temperature monitoring system", Wander Alarm systems, Sterilizers, Medical

Gas /Oxygen systems and Code Blue Systems.

* Plan and prioritize the daily, weekly, and monthly work assignments, preventative, and corrective maintenance for my

staff and shop which is manned 365 days a year.

* Organize and post my employee's rotating work schedule for at least a year out. The ATS shop is manned 5:00am to

8:00pm 365 days a year including holidays.

* Asses facilities tool crib and shop's inventory. Based on usage and order history, manage our stock of repair parts and

supplies to ensure we always have enough on hand to complete our maintenance.

* Procure the necessary tools, equipment and repair parts for my employees, Hospital Campus and CBOCs. I complete

this by frequently researching companies and products to get the best possible cost and quality for the VA.

* Evaluate, Counsel, Train, and Guide my employees in their work habits and career development.

.

* Communicate with upper management, other Supervisors, Service Lines, Work Shops, and our Customers throughout

the Hospital, surrounding Campus and CBOCs to resolve any problems or deficiencies.

* Provide System and Maintenance status reports to Management and Service Lines.

* Review and utilize Engineering drawings, Blue Prints and Schematics to plan and assign preventative and corrective

maintenance.

* Responsible for reviewing and if necessary rewriting of VA, Hospital, Facilities Engineering Codes, regulations,

policies and directives. Ensure they are implemented and coincide with Life Safety Systems we are responsible for.

* Ensure our Department and Facilities abide by JACHAO, OSHA, NEC, and NFPA codes.

* Using my knowledge and customer service skills I analyze Facilities Engineering processes by consulting with other

Service lines, Management, and customers/Veterans to see how we can provide the best possible service to them.

Based on my findings, I prepare recommendations for Upper Management and Standard Operating Procedures (SOPs)

for Facilities personal to follow.

* Work very closely with the Projects Division of Facilities Engineering Service on many projects for Facilities and

Hospital Campus.

* Provide knowledge and expertise on these projects so that we can keep them on schedule and within budget.

* Attend meetings and consult with contractors on design build and scope of work. I have participated on various Project

Review teams for major projects to establish which contractor best suits our needs and budget. Once the projects are

awarded I follow the progress and quality of work being completed. Review Blue Prints, Specifications, and Project

Modifications for our approval. Often called upon by Contractors to provide them with my knowledge and expertise.

Some Project examples are: 4 million dollar Fire Alarm system installation, 1.5 million dollar Security system upgrade,

Pneumatic Tube System upgrade, Check Point Wireless Temperature Monitoring System installation, and ATS Elevator

upgrade.

* Review trends and causation of Hospital systems failures. Then project and schedule preventive maintenance for at

least a year out, and order the necessary tools and parts to complete the maintenance.

Based on this information I advise management and make recommendations for future repair or replacement of aging

and failing systems.

* COR II (Contracting Officer Representative) Certified For Federal Government.

Petty Officer First Class "Anti-Submarine Warfare"

US Naval Reserves - Minneapolis, MN - April 1994 to March 2006

"Engineering Maintenance Division Supervisor"

Supervised 6 workshops comprised of 40 personal and 5 Supervisors in the Facilities Engineering Department. Shops

to include; Electronic repair, Communications, HVAC, Electrical power, and Training.

I Honorably Retired March 2006

Electronics Technician/Mechanic

VA Medical Center - Minneapolis, MN - November 1993 to July 2010

Minneapolis, MN. Working in the Automated Transport Shop (ATS) for Facilities Engineering Service.

November 1993 - July 2010

As the lead Technician:

* I was responsible for the installation, repair, maintenance, material requisitioning and inventory for various

electronic/computer systems throughout the hospital, surrounding campus and CBOCs. Systems to include, but not

limited to: Windows based computer controlled intrusion and panic alarm systems, multiplexing fire alarm systems,

programmable controllers, variable frequency controlled pneumatic trash system, computer controlled Pneumatic tube

transport system, windows based computer controlled Wireless Automatic Laser Guided Transport system, wander

alarm systems, sterilizers, Hospital medical gas and oxygen systems, uninterruptable power supply systems, and

Cardiac Alarm Systems.

* Trouble shot and maintained these systems, by performing bench level repairs to faulty components using a variety of

test equipment, schematics, engineering drawings and technical manuals.

* Provided liaison between contracted companies and the customers throughout the hospital and campus.

* Wrote new technical procedures, and designed technical manuals for ATS personnel to have a comprehensive and

better understanding of how to maintain and repair our systems.

* Developed and implemented a training program for the Check Point Temperature Monitor System. I used this program

to conduct class room and individual training for Hospital, and CBOC staff.

* Trained ATS personnel in the use of technical manuals, schematics, and test equipment to repair hospital systems.

* Based on my knowledge and customer relation skills, I was tasked by management to analyze new systems for

replacing our existing systems that were old and failing. I Performed cost analyses, comparing specifications and

reliability, working with VA customers and outside companies/contractors to get the best possible product for the VA, at

the best cost and reliability.

* The systems and projects that I have successfully evaluated include the New SCI Building Project were I worked

closely with Resident Engineers from Central Office and VA Staff in designing the Fire Alarm, Security, and

Wander Alarm systems. New Fire Alarm System design and installation Campus wide, Pneumatic Tube system

upgrade, New Security System design and installation Campus wide, Medical gas Alarm System upgrade, Check Point

Wireless Temperature Monitoring System Hospital wide.

* Developed and conducted a Formal Class Room Training Program for the entire Hospital on the use of the Check

Point Temperature Alarm system.

* Based on my knowledge and customer relations I have been called upon by management at times to perform the

duties as General Equipment Mechanic Supervisor. Having the responsibility and authority to supervise the ATS

personnel in the daily operations of the ATS shop, I effectively performed 2760 hours as the General Equipment

Mechanic Supervisor of the ATS shop in Engineering Service. This involved the prioritizing and organizing of the shop

personnel daily work load, as well as communicating with upper Management, other Departments, Work Shops and our

customers throughout the hospital and surrounding campus.

Petty Officer First Class "Anti-Submarine Warfare Electronics Technician"

United States Navy - June 1985 to July 1993

EDUCATION:

"Leadership and Management"

US Naval Schools

1985 to 2006

Electronics and Anti-Submarine Warfare Systems

US Naval Schools for Basic Electronics and Electricity, Advanced Electronics, and Leadership

Business and Management

University of Maryland

General Studies

College of the Redwoods

Engineering

Hennepin Technical College

* A more detailed list of my progressive education available upon request.

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