Customer Service Sales

Lesley Ann Wessels

**** ******** ***** **,******* 403-***-****

T2E 6A7 **************@*****.**

Objective

A mid-career position within an accounting/administrative or contact centre.

Employment History

WNS FUSION,CAPE TOWN, SOUTH AFRICA Oct. 2012 - Dec. 2013

Senior Associate – Correspondence

Responsibilities : Receiving customers letters.

Investigate the nature of the enquiry or complaint fully.

Replying to customers’ enquiries or complaints by telephone, email or letter within

service level agreement.

Assisting customers with any billing enquiries telephonically.

Proof-reading colleagues’ emails before being sent to customers.

WNS FUSION,CAPE TOWN, SOUTH AFRICA July 2012-Oct. 2012

Customer Service Advisor

Responsibilities: Providing excellent customer service telephonically.

Assisting customers with any billing enquiries.

Process customer’s payments using SAP Utilities and in-house systems.

Raising a customer complaint if the customer expresses any dissatisfaction on the

service she/he received.

MINDPEARL,CAPE TOWN, SOUTH AFRICA Nov. 2011–Jan. 2012

Customer Service Agent

Responsibilities: Responding to customers email queries and questions.

Providing excellent customer service telephonically.

Working various queues.

TWO OCEANS MARATHON,CAPE TOWN, SOUTH AFRICA Jan.2011 -April 2011

Admin/Accounts Assistant

Responsibilities: Capture payments on excel.

Enter runners onto in-house system.

Telephone, email and fax queries, banking.

Collecting mail.

AVENUE LOCK & SECURITY – OTTAWA, ONTARIO May 2008 – May 2009

Office Administrator

Responsibilities: Processing daily sales figures on Excel.

Matching invoices to packing slips.

Entering accounts payable on Quickbooks.

Entering bank deposits on Quickbooks.

Reconciling on Quickbooks.

Assisting customers with account queries.

Calling clients with regards to late payments.

Updating client personal information via telephone, fax and email.

Booking service calls.

DAHAVLAND CORPORATION – OTTAWA, ONTARIO

Oct.2006–Jan.2007, Feb.2008–April 2008

Administration and Accounts assistant

Responsibilities : Processing sales figures of previous day’s takings.

Balancing all credit card payments

Updating and printing weekly reports of total weekly sales.

Entering unpaid bills on Quickbooks.

Preparing and printing cheques for payments due.

FINANCIAL SERVICES FG – PAROW, CAPE TOWN April 2007 – Jan. 2008

New Accounts / Customer Service Agent

Responsibilities : Capturing new account applications from Alpha program.

Contacting customers for missing information.

Confirmation of employment.

Assisting customers at Help desk with queries.

Providing stores with authorizations for over-sales.

Providing excellent customer service to both stores and external customers

WOOLWORTHS FINANCIAL SERVICES – CAPE TOWN Feb.1994 – May 2006

Administration / New Accounts Agent

Responsibilities: Sorting mail.

Flagging returned statements and cards.

Adding memos to accounts.

Calling customers to update personal details.

Scrutinising customers cheque payments, recognising post-dated and faulty checks

Printing reports for rejected debit order payments.

Processing rejected account payments.

Handling customers ATM, internet and direct deposit queries.

Updating debit order requests telephonically, via fax or e-mail.

Handling queries related to rejected debit orders and loan requests.

Compiling weekly statistics for department’s various functions as well as my

personal stats using Microsoft Excel.

Assisting manager with staffing.

Capturing new account applications on in-house system.

Working all applications through various queues.

Conducting credit checks.

Providing declined customers with valid reasons for application being rejected.

Providing excellent customer service to both internal and external customers.

EDUCATION/CERTIFICATES

Graduated Westridge Secondary School - 1988.

Bookkeeping Course to Trial Balance.

Microsoft Office – Excel, Word.

Computer Skills

Pastel,Microsoft Office,Quickbooks Pro, E-mail and internet

In-house systems used

SAP Utilities, Agent Workbench,Siebel,Vision

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