Customer Service Human Resources

First Name / Surname Floriane Forgione

Address ** ******* *** *********** **** 6QP London UK

E-mail ********.********@*****.***

Mobile 07-511-***-***

Nationality French

Date of birth 15/09/1987

Gender Female

Desired employment / Social and Market Research, Human Resources and

Occupational field Administration, Customer Service

Trilingual - French English and Italian

Work experience

Dates From 08/2013

Occupation or position Customer Service and Market Research

held Bilingual consumer advisor for Birds Eye Ltd, in charge of

Main activities and the Uk, Irish, French and Belgian Markets

responsibilities Responding, assisting and resolving clients issues, back

office

Name and address of Hinduja Global Solutions, 250 Gunnersbury Avenue, Chiswick,

employer London, W4 5QB (UK)

Type of business or sector Customer Service and Market Research

01/2013 - 07/2013

Dates Customer Service

Occupation or position Customer loyalty service of Orange Internet Professional,

held responding, assisting and resolving clients issues ;

Main activities and administration tasks, back office

responsibilities Orange France Telecom, 5 rue Perigot Metz (France)

Telecommunication

Name and address of

employer 10/2012 - 12/2012

Type of business or sector Hostess / Promoter

Temporary mission ; Receptionist at the WTM

Euro London, Three Kings Court, 150 Fleet Street London

Dates (UK)

Occupation or position

held 11/2011 - 05/2012

Main activities and Waitress

responsibilities Casual job in a Coffee Shop - In Australia from July 2011

Name and address of until January 2012

employer The Three Monkeys, 58 Mollison Street Brisbane (Australia)

Dates 12/2010 - 04/2011

Occupation or position Hostess/Promoter

held Casual Job in the Nespresso's boutiques of Milan ;

Main activities and Teamwork, International Environment

responsibilities Nespresso Nestl, Piazza V giornate Coin Milan (Italy)

Name and address of Commercial

employer

12/2010 - 04/2011

Dates Customer Service

Occupation or position Marketing area, Managed the Customer Service ; Met the

held customer expectation and contribute to satisfy the clients

Main activities and ; Used of the MS Office package and Outlook

responsibilities Bioderma, Via Tarra 1, Milan (Italy)

Name and address of Marketing

employer

Type of business or sector 04/2010 - 10/2010

Social Researcher

Sociologist for my Internship in accord with my

Dates specialization in Social Research

Occupation Developed research and analysed the Ukrainian population of

Main activities and Milan, using the Sociological methods of collect data

responsibilities Soleterre Equo', Via Bassini 4, Milan (Italy)

Humanitary

Name and address of

employer

Type of business or sector

Dates

Occupation or position

held

Main activities and

responsibilities

Name and address of

employer

Type of business or sector

Education and Internship

Dates 10/2008 - 04/2011

Title of qualification Bachelor of Second Level Degree in Applied Social Sciences

awarded Consultant for social research, organization and public

Principal subjects and policy analyst, expert in human resources management

occupational skills Universit Cattolica del Sacro Cuore Milan (Italy)

covered ISCED 5

Name and type of

organisation 09/2005 - 07/2008

International First Level degree in Human Sciences, Faculty of Sociology

classification Economics, Sociology and Statistics

Erasmus Program 6 months in Milan studding the Risks of the

Dates Modern Societies

Title of qualification Universit Paul Verlaine Metz (France)

awarded ISCED 5

Principal subjects

Exchange Program

Name and type of

organisation

International

classification

Personal skills and

competences

Mother tongue French

Other languages

Self-assessment Understanding Speaking Writing

European level Listening Reading Spoken Spoken

interacti productio

on n

Italian

Social skills and Excellent interpersonal skills (Bioderma, Soleterre Equo',

competences HGS)

Intercultural awareness and sensitivity; Open mind and

creative spirit (Soleterre Equo', HGS)

Motivates and able to generate discussions; Ambitious (Co

president of an international student association ESEG,

Hostess Promoter)

Listening skills (Soleterre Equo', HGS)

Volunteer work for the French Festival in Brisbane

(organize and promote the French regions with the Alliance

Fran aise of Brisbane)

Organisational skills and Able to connect people and maintain a communications

competences network (The Three Monkeys, Soleterre)

Analytical skills; Flexibility (Bioderma, HGS)

Able to plan and manage a research; Rigorous and scientific

spirit (Soleterre)

Technical skills and Problem Solving and Teamworker (Orange, HGS)

competences Sociological Methods of collect data, observation, focus

group, interviews and brainstorming

Statistics survey; Qualitative and quantitative designs

survey; Deductive reasoning (Soleterre)

Computer skills and MS Package and Outlook user; Social network; E-mails; Site

competences web (Bioderma, Orange and HGS)

Artistic skills and Sewing

competences 4 years in a theatre group; 7 years in a Tennis club

Driving licence B

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