NORMAN SMITH, PHR

**** ******** *****

Fort Wayne, IN 46835

Home 260-***-**** acc571@r.postjobfree.com Cell 260-***-****

SUMMARY

High potential Human Resources professional with over 10 years of military and private sector Human Resources experience.

Proven ability to lead staff and achieve business objectives. Demonstrated expertise in private and federal sector employment law

and diversity. An earned reputation for poise and effective leadership in high stress environments. Areas of expertise include:

• Staff leadership • Employment Law

• Recruiting • Executive Order 11246

• Salary Negotiation • OFCCP Compliance

• Performance Management • Title VII

• Employee Relations • ADA

• International Compensation Packages • Equal Pay Act

• Uniform Guideline on Employment Selection • Change Management

• Code of Federal Regulations

EDUCATION

MBA, Human Resources, Indiana Institute of Technology, Fort Wayne, Indiana 2010

BS, Human Resources, Indiana Institute of Technology, Fort Wayne, Indiana 2007

PROFESSIONAL EXPERIENCE

ITT COMMUNICATIONS SYSTEMS Fort Wayne, IN 2008 -2010

$12 billion diversified defense and commercial products company, Fortune 300

International Recruiting Specialist

Entrusted with the complex full cycle recruitment of staff for a variety of roles both domestic and expatriate assignments at all

levels. Creatively employed a variety of means to source top talent. Collaborated with hiring managers to understand

requirements, prepare and coordinate job ads and schedule on-sight interviews. Conducted screening interviews utilizing

behavioral based interview techniques. Recommended compensation, prepared, extended and negotiated employment offers

including relocation packages. Drafted Affirmative Action Plan (AAP) good faith Summary reports.

• Hand selected to be a member and sourcing team leader of a newly created “Diversity Recruiting Council” to enhance

diversity recruiting efforts for seven business units by utilizing numerous professional and personal relationships with

Diversity organizations in the Greater Fort Wayne area.

• Authored best practices for identifying and sourcing diversity candidates allowing hiring managers to achieve diversity

recruiting goals.

• Awarded the ITT Living our Values Coin for Outstanding performance.

• Effectively managed change to automated requisition approval process which improved recruiting efficiency and reduced

time to fill a requisition.

• Participated in Value Based Lean Six Sigma Green Belt project which resulted in the reduction of administrative errors

during the candidate selection and new hire on boarding process.

MENARD INC, Goshen, IN 2007 - 2008

A privately held multibillion dollar home improvement retailer with 252 stores in 12 states

Human Resources Generalist

Provided HR guidance / employee relations support for 140 employees of a home improvement retail store. Consulted with

employees regarding career path, administered the appraisals system and managed recognition programs. Administered and

managed benefits including FMLA, military leave, and other leave. Coordinated and participated in new employee recruitment,

interviewing, selection and new employee orientation training.

NORMAN SMITH, PHR PAGE TWO

MENARD INC (continued)

• Delivered performance management and career counseling that resulted in 15 promotions.

• Utilizing Workbrain Work Force Management and Payroll System, counseled team members on store sales goals and

company attendance policies which increased store sales and reduced team member suspensions, terminations and store

turnover.

• Improved processes in recruitment and selection which resulted in a decrease in store turnover by 10%.

U.S. NAVY, Fort Wayne, Indiana 1995 - 2007

Recruiter/Recruiting Manager

Led and developed a team of 15 Navy recruiters who staffed 2 recruiting offices. Established and maintained relationships with

high schools, colleges, and trade schools to enhance the recruitment efforts. Directed new hire screenings. Oversaw and

participated in career fairs. Delivered recruiting presentations and interviewed prospective, contract employees.

• Earned 3 Navy Achievement Medals, for superior recruiting performance.

• 16 Letters of Commendation for excellence in recruiting.

• Designed, authored and delivered training program which enhanced sourcing, selection, processing and classification of

reserve personnel and earned recognition as subject matter expert in reserve recruiting.

• Accomplished a 140% job placement success rate by telephone prospecting, external sourcing, obtaining referrals,

advertising and meeting diversity recruiting objectives.

• Supervised and mentored 80 new hires and administered benefits.

• Interviewed, scheduled, processed, and managed 220 United States Navy new hires which resulted in attaining 110% of

assigned recruiting goals.

• Led change in recruiting philosophy and objectives with the consolidation of Active Duty Navy recruiting and Reserve

Recruiting into one organization. Developed and delivered training, encouraged team to embrace new paradigms and

philosophy.

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Achieve Global-Professional Selling Skills

Achieve Global-Applications and Coaching

Navy Leadership Training Continuum

IPFW – PHR Certification Preparation Course

Society of Human Resource Management Member

NIHRA-Board of Directors

CERTIFICATIONS

Professional in Human Resources June 2010

Human Resources Certification Institute

Strategic Diversity Recruiting June 2009

Cornell University Industrial Labor Relations School

Certified Counselor Feb 2007

United States Department of Labor

COMPUTER SKILLS

Word, Excel, PowerPoint, Kenexa Recruiter Applicant Tracking System WorkBrain Work Force Management System

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