Quality Assurance Software
Resume:
LISA KOCH
Cornelius NC
Over 21 years of experience in the Information Technology Industry, as a
Quality Assurance Administrator, Sr. QA Analyst, and Systems Administrator
in the Banking, Retail, Healthcare, and IT Services industries. Prior
positions have included the following job functions:
Software Engineering Quality Assurance
Business Analyst Configuration Management
Skills Summary
HP ALM/ Quality Center SQL
TSO/ISPF
ClearQuest (CDTS), AppWorx
MS Outlook Lotus Notes
MS Professional UNIX
Lotus Notes Oracle
HP WinRunner
Chronology of Experience
TekSystems Oct 2012 - Present
Industry: Banking - Wells Fargo
Position: Quality Assurance Analyst
Environment: PC/LAN, Windows XP Professional
Tools: HP QC/ALM, ClearQuest (CDTS), SQL
QA Analyst - Reviewing, analyzing, and testing Three Step Refinance SYSTEM,
Wells Fargo Home Mortgage Application System. Review requirements, interact
with cross-functional project teams and develop test plans, complex test
cases and execute testing. Work with development teams to clarify
requirements and identify risks and incompatibilities with design to ensure
certification of code with quality. Participate in planning and directing
testing milestones/schedules and assignments, and monitoring project status
in comparison to cost/time projections. Log, track, and verify resolution
of software and specification defects. Create accurate QA size estimations,
resource planning and forecasting. Utlizing HP Quality Center /ALM and IBM
Clear Quest. Establish and document traceability between requirements and
testing. Extensive Backend Testing with SQL.
Premier Inc.
Oct 2008- Sept 2012
Industry: Informatics-Healthcare
Position: Sr. Quality Assurance Analyst
Environment: PC/LAN, Windows, UNIX
Tools: Mercury Quality Center, WinSQL,
Senior Software Quality Assurance Analyst- Pull together requirements,
enforce quality assurance, Lead testing effort, test plans/test strategies,
test cases and scripts. Implemented testing strategies that utilized data
flow in the program w/ SQL backend queries. System Testing, Integration
Testing, Regression Testing, White/Black Box Testing, Risk Based Testing,
End-to-End Testing, UI Navigational Testing, data validation and UAT (User
Acceptance Testing). Defect reporting and tracking. Team oriented with
strong organizational skills. Learn new technology and applications very
quickly. Update and run QTP and LoadRunner automation scripts.
Comprehensive understanding of software quality engineering principles and
validation in Agile and Waterfall SDLC environments. Released and monitored
programs to authorized servers, AIX and Windows, UNIX, Telnet, FTP.
Compuware Corporation Oct 2003 to Sept 2008
Industry: Banking - Wachovia
Apr 2006 to Sept 2008
Position: Quality Assurance Analyst
Environment: PC/LAN, Windows XP Professional
Tools: Mercury Test Director, SQL
Sr. Business Analysts and QA duties including requirements gathering,
design and testing the automation of legal and business forms for a
mortgage origination and fulfillment application. Created test cases and
test scripts. Created test plans that produced accurate and reliable
software. Utilized regression testing, user acceptance, unit, and
integration testing. Documented and tracked software defects. Timely
reported status to facilitate teamwork between users, teams and developers.
Implemented quality improvements that increased efficiency.
Comprehensively tracked and managed product defects, change requests, test
cases and all development issues. Responsible for providing point of
contact for the project with Legal, Compliance and Regulatory business
partners within the bank.
Compuware Corporation
Industry: Banking - Bank of America
Sept 2004 to Jan 2006
Position: Quality Assurance Analyst
Environment: PC/LAN, Windows 2000
Tools: Mercury Test Director, Quest, DB2, TSO
Worked with project teams to ensure standard quality practices/processes
are followed with CRM and Compuware Workbench for Data Masking. Designed
and executed test plans and procedures for testing of new or modified
applications and/or systems in an environment of diverse development
platforms, computing environments, software, hardware technology and tools,
etc. Created standard test environments, tests plans, and test scripts.
Analyzed, designed, and documented QA procedures and standards. Modified
automated testing systems and tools for procedural or standard changes.
Provided resolution to an assortment of problems complex in scope.
Compuware Corporation
Industry: Healthcare Informatics - Premier Inc October 2003
to May 2004
Position: Quality Assurance Analyst
Environment: PC/LAN, Windows 2000, UNIX
Tools: Mercury Test director, Winrunner, SQLPad
Planned, Documented and Implemented the design and execution for the
testing of Productivity Measurement software, Operation
Advisor. Converted client/server applications to Web Enabled.
Implemented, monitored and quality checked development. Conducted group
tests, test scripts, reported and tracked any deviations with Mercury
Test Director. UNIX shell scripts. Modified test scripts with Mercury
WinRunner. Collaborated with the Project Management group to ensure
appropriate QA information is updated and distributed to necessary
stakeholders
Rack Room Shoes April 1997 to June 2003
Industry: Retail
Position: Quality Assurance Administrator
Environment: PC/LAN, Windows 2000, UNIX
Tools: Oracle Reports, Forms, SQL
System administrator for PVCS, Version Manger, Microsoft Visual Source
Safe, including labels, Life Cycle releases, configuration models,
checking in and out, etc. Evaluated, tested and documented ORACLE
programs (Inventory, Financial, HR) Created Oracle scripts, reports,forms and UNIX commands . Demonstrated leadership to facilitate change;
persuaded programmers to follow standards and advocated compliance as a
key step in quality development. Established a standard Software Life
Cycle Management process that increased end user satisfaction.
Responsible for promoting and releasing code from development to
QA/Production lifecycle. Monitored system security; coordinated user
access levels. Managed changes to components of software development.
Documented and enforced software development standards and procedures
Performed backup and recovery. Implemented software configuration.
Prepared technical product presentations.
Chemical Abstracts Service
June 1980 to April 1997
Industry: IT Services
April 1990 - April 1997
Position: Programmer/Analyst
Environment: UNIX/PC/LAN/Windows
Tools: Oracle, SQL, JCL C, Cobol, SAS & BAL
Performed System Administrator duties in Test Lab (i.e.; NT, Visual
Source Safe, Lotus Notes, Back Ups and Printers) and Software
Configuration Management duties. Built & tested software according to
schedules for Quality Assurance and Production. Identified and
corrected errors with SQL, JCL, C, COBOL, SAS & BAL, UNIX Shell
Controlled and maintained integrity of CAS's software. Designed,
developed and implemented controls over changes to programs and source
code to avoid concurrent alterations. Maintained authority version of
run documentation for Operations/ Scheduler. Served as key resource for
maintenance of lab, including inventory control and upgrades. Supported
SDC Help Desk. Updated procedures on SciFinder Web Site
Position: Customer Service Representative June 1980- April
1990
Environment: Sun UNIX Workstation
Resolved customer problems and answered inquiries. Extensive phone
contact and letter correspondence. Consulted with customers to set up
services to fulfill their needs. Maintained customer accounts database
Training
Instructor Led Training
Oracle Forms SQL
Oracle Reports C
Korn Shell Software Configuration Management
Computer Based Training
Introduction to Six Sigma Project Development Management
Education
Associate of Applied Science, Business Administration and Computer Science,
Columbus State University, Columbus, OH
Ohio State Univ - Computer Science- Information Management, C++, Visual
Basic Classes
BA -Business Administration Degree / Strayer University-
ASQ-Certified Software Quality Engineer Certified by the American Society
for Quality as Software Quality Engineer (CSQE). 2007
http://www.linkedin.com/in/lisahowe
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