Customer Service Data
Resume:
CALVIN AHMED
*** ********** ****, *********
MARYLAND 21229
***********@*****.***
SCROGGINS HTTP://WWW.LINKEDIN.COM/IN/CALVINSCROGGI
NS
OBJECTIVE
Seeking a Business Analyst position, this will provide me with the opportunity to develop Hardware/Software
skills learned through my education and work experience.
Firewalls
EDUCATION Routers
Networking
PC Upgrades and
MBA, Master of Business Administration Maintenance
University of Phoenix, Maryland Campus, Columbia, Maryland Web Design
Programming
Information Technology, Bachelor of Science
Java
University of Phoenix, Maryland Campus, Columbia, Maryland
SQL
EXPERIENCE Operating
Systems
DGS Technician/Business Analyst, carefirst.com January 2013-Present
Windows
CareFirst, Baltimore, Maryland
7/XP/Professional
UNIX
Assists in the diagnosis and resolution of problems and works with IT Linux
Programmers/Developers, Business Analysts, Data Architects and Solution Architects to
implement solutions. Test/validate changes to correct or enhance systems. Involved in Tools
writing SQL queries to extract data from backend source systems to reconcile to front-end
presentation. Creates technical and functional systems documentation such as mapping MS Office Suite
Word
documents, Standard Operating Procedures, extract specifications and transformation
Excel
specifications to ensure information is accurate and up to date. Creates excel spreadsheet
Access
and SQL queries to balances different claim sources between Business Objects, mainframe,
PowerPoint
EDW, and EDM database. Create, fix, and update defects by using SQL queries and joining
Project
over 100 different databases and schemas between SQL Developer and Microsoft SQL SQL Server
Server. Create and update defects information in HP Application Lifecycle Management. Visio
Create excel spreadsheet to show analysis of the data output from these queries. Create Active Directory
technical specifications and reports to fix and update historical and ongoing fixes of defects. Toad
Creates new or updates current mapping specification and data dictionary, so CareFirst FTP Pro
employees can understand how the data flows through different CareFirst databases. Works Oracle
Business Objects
directly with developers to creating the technical specification, excel mapping
SQL Developer
specifications, and business rules for CareFirst data. Trains employees on new CareFirst
HP Application Lifecycle
practices and creates SOP’s for balancing and day to day task within the claim team
Management
department. Gives weekly reports and analysis of defects to CareFirst upper management
IBM Mainframe
giving status of defects and deadlines updates of current projects. Assists other
Lotus Notes
departments with analysis of corporate initiatives using Excel and SQL to make SharePoint
determination of project or day to day decisions. Creates Stop Loss report for clients that
show if members are 50% or 100% over their yearly or lifetime benefit.
Sample Specialist/QA Analyst, healthstream.com April 2012 – January 2013
HealthStream, Laurel, Maryland
Perform data analysis to verify data integrity and quality of healthcare surveys. Execute test
cases / Scripts and analyzes outcomes of hospital surveys. Validate fixes and ensures
regression testing to all test cycles. Run sample loads to make sure data process correctly.
Track and reports HCAPPS and non-HCAPPS sample load data to the Laurel Leadership
Team. Write and edit in SQL to make sure loads execute properly.
Technical Support Clerk, Maryland.gov March 2011 –
January 2012
State of Maryland, Columbia, MD
Provide administrative support to caseworkers and issue Electronic Debit Transfer cards to
customers. Assist the LAN administrator with computer problems regarding connectivity
and networking issues for case managers within FIA department. Prepare work orders for
computer issues and check printers to ensure smooth and efficient office operations.
Generate monthly reports on voter registration applications for Howard County.
Service Representative 3, Cintas.com January 206 – June 2010
Cintas, Columbia, MD
Driving a CDL-truck to service customers' document destruction needs. Shredding
customers' confidential/sensitive documents. Providing top-notch customer service and
adhering to all safety guidelines. Training new drivers on routes, safety guidelines, and
driver improvement. Check in drivers once route was complete and help managers with
setup
ACTIVITIES & AWARDS
Toastmasters 2013-present
PTA, North Bend Elementary and Middle 2009 – Present
Assistant Coach, Franklintown Youth Baseball 2005 – 2006
Honors, University of Phoenix, 2009 – 2012
Customer Service Award, Cintas 2006 – 2010
Safety Driver Award, Cintas 2006 – 2010
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