Customer Service High School
Resume:
. ************@*****.***
Brainerd, MN 56401
QUALIFICATIONS
I’m a very good people person, Also have a great attitude. I have experience in sales, customer services, collections and communications.
EDUCATION
2006 High School Diploma, Desert Ridge High School
EMPLOYMENT
New Hiesal Law Firm- Dec 2012
May 2013- Responsible for hitting monthly goals, calling customers that are delinquent on their credit cards and try and work out the best possible arrangement with them, before it went to the litigation stages on only the states that we could take legal action on. If we couldn’t then we would try and find the best option that will help them get out of debt. Did skip tracing to locate customers that had no good phone numbers
• Hit monthly goals
• Multiple screen capabilities
• Was a lead of 4
• Great customer service
First Finical- Jan 2011
-June 2012
Responsible for hitting monthly goals Calling clients that rented vehicles with enterprise either by insurance claims or just rented them for their vacations. They was either some kind of damaged done to the vehicle or the payment that they used with their credit card didn’t go through. Had to call and get them to pay of what they owed. Had to call insurance companies and credit card companies to check on a claim and or file a claim. If they didn’t pay off the amount that was owed they wouldn’t be able to rent a vehicle until it was paid off. Did skip tracing to locate the clients that owed the money
Sep 2008 IQ Data International
Nov 2010-Responisble for reaching monthly goals, calling clients that owed money to their previous apartment complex that they used to live in. Explained why they owed money went over the documents w. them, emailed, faxed. Set them up on payment arrangements, offered settlements, if they wanted it off their credit report they would have to pay balance in full. If they didn’t pay at all we had the authority to advise them of the consequences and send them to the legal department. . We had daily goals we had to hit, and every month we had to send at least four accounts to the legal department
June 2007 Icor
Sep 2008 I had to hit monthly goals I hit the goals for the time that I was there. I had to assist customers that had past debts with sprint accounts. We were on an auto dialer all day, trying to make the customer pay either partial of the bill, payment plans, and or pay off the debt. If they decided to pay the debt off we had the authority to take it off their credit report if it hit it already.
*Hit monthly goals
*Great Customer Service
*Always on time
March 2005- Debt collections, Eskanos and Adler
March 2007- Responsible for reaching monthly goals, and calling clients that had outstanding debts. We had the authority if they didn't pay in a certain amount of time that we could garnish their wages, and if they owned their home we could but a lean on it. Our monthly goals were 45,000 and I had exceeded that by 20,000 a month.
*Hit Monthly Goals
*Excellent Customer Service
*Multiple Screen Capability
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