Sales Supply Chain
Resume:
Susan M. Brown
Lorain, OH **053
***********@*****.***
www.linkedin.com/pub/sue-brown/4/697/1b/
CAREER SUMMARY
Dedicated professional who partners with business leadership and team
members to build and implement innovative, high quality strategies, and
changes to eliminate waste, reduce errors, and significantly reduce costs
and expenses for an organization. Expert in auditing, project management,
financial forecasting, and reporting to several layers of management.
Strong organizational skills resulting in proven leadership, self-
direction, project ownership, and exceeding management and customer
expectations.
PROFESSIONAL EXPERIENCE
STERIS Corporation, Mentor, OH
2000 - 2013
Leading manufacturer and provider of infection prevention and surgical
products and services, focused primarily on the healthcare, pharmaceutical,
and research markets, employing over 5,000 people globally with over $1.5B
in 2012 revenue.
Senior Telecommunications Business Analyst
2010 - 2013
Overall responsibility for budget, forecast, risks control, vendor contract
negotiations and audit compliance for $6.1M in local lines, long distance,
and wireless, teleconferencing, and network expenses.
. Defined, developed and implemented process improvements and procedures to
prepare and maintain analytics and key metrics.
. Developed strategy and implemented 'Bring Your Own Device' (BYOD) Project
to migrate over 1000 wireless users, resulting in annual reduction of
over $1M using Six Sigma and Lean Initiatives.
. Created new policies and procedures to drive continuous improvement
across Key Performance Indicators (KPIs).
. Led quality initiatives for procurement of telecommunication and wireless
equipment to reduce life cycle costs through Information Technology and
Supply Chain departments.
. Prepared financial reporting packages and analysis and Power Point
presentations for Senior Management Team and other leaders in the
organization.
. Managed month-end, quarter-end, year-end financial close results,
conducted variance analysis and research to provide detailed variance
explanations between actual expense, budget, forecasts and prior period
results.
. Crafted communication for distribution by Corporate Communications,
processed documentation for internal customers and input information on
department website.
. Supervised, trained, and developed direct staff and provided training to
over 3,000 end users.
Independent Telecommunications Analyst Consultant
2000 - 2010
Prepared statistical input for Request for Proposal (RFP) and negotiated
contracts with telecommunications vendors. Developed and implemented new
strategies for reducing annual costs.
. Identified local line billing errors by vendors and usage errors by users
resulting in savings of over $320K.
. Developed and managed wireless department resulting in a lower cost per
minute (CPM) than industry standard.
. Developed and implemented lean initiatives for Engineering Change
Requests for Research and Development and partnered within the
Information Technology as a part of continuous improvement initiatives.
. Audited and challenged home office usage and faxing strategies resulting
in annual savings of $220K.
. Led Six Sigma Project to determine failure mode and root cause analysis
of incoming and field failures of the AT&T global dialer billing
recovering $69K billing errors and elimination of technology resulting in
an annual savings of $800K.
. Compiled an inventory of local lines for 36 locations and 1,200 home
office users.
Caldor Financial Offices, North Ridgeville, OH
1994 - 2000
Upscale promotional discount department store selling a full range of
national and own-brand merchandise. Operated 145 stores in nine states with
22,000 employees and $2.5M in sales in 1998.
Debit Balance Analyst 1999 -
2000
After store's closing in 1999, assisted Bankruptcy Court with liquidation
and resolved debit balances.
. Negotiated and received payment from 47 vendors, totaling over $2M.
Manager - Sales Audit, Charge Sales, Bank Reconciliation
1994 - 1999
Managed 14 district auditors who audited annual sales of $3.6B for 145
stores. Handled hiring, firing, training, coaching, and performance
reviews.
. Defined, tested and implemented new Sales Audit system.
. Led expense savings team, resulting in 12.7% overall expense savings.
. Analyzed overage / shortages for cash / check sales of $2.1B and charge
sales of $1.5B.
. Led effort to reduce cash shortages from .036% to .024% and charge sales
from .010% to .004%.
. Reorganized department, reducing staff from 45 to 14, resulting in annual
savings of $775K.
May Department Stores, Co., Great Lakes Data Center, Lorain, OH
1980 - 1994
Information technology center for 11 department store chains with $14.5B in
sales.
Administrator - Budgets
Designed package for budgets, forecasting, and expense tracking of four
departments.
. Controlled projects for acquisition of new capital and tracked associated
depreciation.
EDUCATION
Master of Business Administration (MBA)
University of Phoenix, Cleveland, OH
Bachelor of Science (BS), Business Management
University of Phoenix, Cleveland, OH
CONTINUING PROFESSIONAL DEVELOPMENT
Lean Six Sigma Green Belt Certification, (LSSGB)
Corporate College Division of Cuyahoga Community College, Cleveland, OH
Certified Supply Chain Manager (CSCM)
International Supply Chain Education Alliance (ISCEA), Beachwood, OH
Workshops in Project Management / Crucial Conversations
Conducting Performance Reviews / Ethics / Time Management
Effective Communications / Workplace Violence / Management Skills
STERIS University, Mentor, OH
TECHNICAL SKILLS
MS Word; PowerPoint; advanced Excel; Adobe Acrobat; Oracle 11i; SharePoint;
Ad-hoc reporting;
Various system applications, products and software platforms
Contact this candidate