Project Manager Sales
Resume:
KIRK W. PARKER
P. O. Box ****
Lexington, SC ****1
************@*****.***
SUMMARY
A highly organized and motivated, results oriented professional, with the
ability to manage multiple projects and meet deadlines. A team player,
working effectively with sales, technical staff, and senior management in
accomplishing objectives. A strong work ethic combined with excellent
planning, problem solving, and organizational skills. Independent thinker,
decision making, interpersonal and communication skills in all projects
undertaken, with experience in both the IT and the Business Unit divisions.
PROFESSIONAL EXPERIENCE
EARTHLINK BUSINESS, Columbia, SC
2012 - 2013
IT Services Cloud Implementation Project Manager
Forefront client-facing member of a cross-functional technical team and
serves as both the primary consultant and project lead for new managed and
cloud service implementations. The PM is the primary project expert
ensuring all business and project goals are met while also managing all
aspects of client communication, project plan, schedules, deliverables, and
resource allocation. Strong understanding of managed IT services, IT
security, Networking, Systems and Cloud Computing & Virtualization. Broad
understanding of Managed Services and Virtualization Infrastructures.
Experience with VMware, Firewall, AV, Asset Management and other security
technologies
. Manages multiple concurrent projects of varying size and complexity.
. Serves as the primary contact and consultant to clients.
. Develops scalable tools, processes, and best practices needed for
project success.
. Leads project teams to ensure deadlines and customer services
expectations are met.
. Manages all activities within project teams to ensure progress is
sustained and project goals are fulfilled.
. Effectively communicates and controls project scope, schedules,
assignments, and open issues with all project stakeholders.
. Proactively predicts and communicates issues/risks and consults with
clients and team members to find solutions.
. Exercises authority to make decisions and resolve disputes; resolves
and/or escalates issues in a timely fashion.
. Reviews and analyzes outgoing proposals to ensure proposed solutions
are technologically feasible, in-line with established best practices,
and will meet client expectations.
. Acts as the project expert retaining and communicating all project
history.
. Assist team in identifying/closing revenue growth and upsell
opportunities.
CAROLINA FIRST BANK, Lexington, SC / TD Bank, N.A., Mt. Laurel, NJ
2004 - 2011
Assistant Vice President, ATM Systems Manager (2006-2011)
KIRK W. PARKER 803-***-****
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Provided oversight of ATM Systems department (approximately 200 ATMs), and
for Reporting, Profitability Analysis, any Compliance and Regulatory
issues.
. Maintained systems availability exceeding 98.5% target since 08/2008;
audited with no findings in any audits; outstanding ratings.
. Prepared Annual Budget proposals with over $1M in maintenance, up to
$1.5M in new capital expenditures depending on approved budget levels.
. Planned for expansion projects, upgrades, acquisitions, divestitures.
. Managed all Accounting aspects to include Fixed Assets, Invoicing,
Reconciliation.
. Established vendor relationships with all providers, including internal
departments.
. Negotiated 2.5% vs. 5% price reductions for annual maintenance over 3-
year agreement.
. Oversaw installation of systems to improve efficiencies: NetOp remote
access; iCom cash management (reducing cash in ATMs over $4M), Deposit
Imaging; Journal Office.
. Supported Retail officers and sales force as technical advisor and
customer contact point.
ATM Project Manager/Bank Officer (2004 - 2006)
Oversaw ATM related projects including installations, upgrades, and
replacements.
. Managed vendor relations, issue resolution and monitoring to ensure
targets met.
. Provided technical support for internal departments concerning ATM
Systems, including Facilities, Network, Financial Controls, and
Accounting.
HONOR Network, Maitland, FL / STAR SYSTEMS, Wilmington, DE
1998 - 2003
Implementation Manager (2002-2003)
Managed the local Columbia, SC office, to include supervision of 5 Project
Managers (1 remote), in all aspects of new installation and conversion
projects, provide problem resolution support, local technical contact for
corporate software and hardware upgrades, network support, and conversion
planning. Enhanced internal procedures, documentation, and client
communication needs to ensure a smooth conversion process for clients being
moved to a new system architecture due to merger with Concord EFS, Inc.
Served as customer support contact for all conversions as needed.
. Supported sales staff with clients as technical resource.
. Performed systems training for PMs and clients, including applications,
telecom, database, and product knowledge.
. Effectively interacted with clients, client's hardware and software
vendors, and internal organizations to ensure successful new client and
product implementation, conversion processing on schedule.
. Performed share of 300 clients' conversions from existing to new
platform, of which 30 percent were major online clients.
Lead Implementation Project Manager (2000 - 2002)
Supervised 4 Project Managers, Team leader for new client and product
implementation, conversion process. PC and hardware technical contact,
enhanced procedures, documentation, product knowledge, provided new systems
internal training.
. Supported sales staff with clients as technical resource.
. Acted as Account Exec/Relationship Manager for clients in western regions
during merger until position filled, approximately 8 months.
. Performed share of 260 clients' conversions from existing to new
platform, 30 percent were major online clients, customer support contact.
KIRK W. PARKER 803-***-****
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. Directed local office renovations and was contact for contractors.
. Promoted to lead over longer tenured PMs.
Implementation Project Manager (1998 - 2000)
. Performed new client implementations and client product setups for ATMs,
ATM and Debit Card programs for financial institutions.
. Developed Business Requirements, Scope of Work, Risk Management, Work
Breakdown Schedules, and Stakeholder Responsibility documents for each
project.
. Served as conversion specialist onsite at a major online client for
conversion to a new internal platform.
. Developed STAR Systems ATM installation procedures and documentation.
. Performed miscellaneous client product change requests, new client, and
product implementation.
. Identified Data file specifications errors and worked with development
staff to correct documentation.
CENTRAL SERVICES CORPORATION, Newberry, SC 1996 -
1997
SC Item Processing Manager
Banking experience used by sales staff to close new client deals, attended
on site client sales calls.
. Managed Item Processing, Proof, cash letter preparation, statement
rendering, returns, and check sorting for 25 financial institutions.
. Customer liaison and technical support contact for local office clients.
. Performed Relationship Management functions including product support,
invoice/billing review and problem resolution, account receivable issues,
product enhancement requests.
. Provided client site support and training meetings.
. Implemented cross training of staff to support all office functions.
THE LEXINGTON STATE BANK, Lexington, SC / BB&T, Wilson, NC 1987
- 1996
Computer Operations Manager/ Bank Officer
Directed day to day operations of the Data Center ensuring standards and
procedures were maintained and all processing schedules are met for 27
branches at a $722,000,000 financial institution. Responsible for
maintaining system online availability twenty four hours a day, seven
days a week. Supervised three shifts in a seven day work week. Made various
hardware, software, and budget recommendations. Served as user department
support and problem solver for a multibank processing environment.
. Managed installation of new "dual" mainframe with "virtual" operating
system allowing shared resources.
. Performed updates to operating system software.
. Installed tape management system and assisted vendor in debugging; data
entry online; telecommunications package; and microfiche archiving
systems.
. Reviewed, recommended, and installed system printing software to reduce
paper costs by 20 percent annually.
. Designed, Implemented, and tested Disaster Recovery procedures at hot
site annually.
. Doubled as Item Processing Manager, to include maintaining software
updates, sort patterns, documentation, training, and all aspects of
sorter operations.
KIRK W. PARKER 803-***-****
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SC FEDERAL SAVINGS BANK, Columbia, SC 1979 -
1987
Data Processing Operations Manager (1985-1987)
. Oversaw daily operations of the Data Center 24/7 supporting 33 branches.
. Served as telecommunications support for branches statewide.
Programmer (1983 - 1985)
Computer Operator (1979 - 1983)
EDUCATION
UNIVERSITY OF SOUTH CAROLINA, Columbia, SC
Electrical Engineering and Computer Science
COMPUTER SKILLS
MS Office: Outlook, Excel, Word, PowerPoint; MS Project; Quickbase/Intuit;
SharePoint; Visio; NetOp; Tracker; REMEDY; Lotus Notes; proprietary
software
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