Sales Service

Mark Balba

Merritt Island, FL *****

Home 321-***-**** Email:

*******@***.**.*** Cell 321-***-****

TECHNICIAN/FIELD SERVICE

Technical professional with extensive experience and knowledge in

electrical and mechanical troubleshooting, calibration, test, repair and

training. Versatile, resourceful, creative and solutions-oriented. Ability

to work independently and with others, while maintaining a high level of

initiative and self-motivation. Superior organizational and interpersonal

skills. Comfortable performing in high pressure situations. Excels in

environments where a fast-paced, detail oriented working conditions exists.

Accustomed to extensive travel, both domestic and international.

KEY PROFICIENCIES

Installations / Service / Troubleshooting Preventive Maintenance /

Calibration Service Scheduling

Operator & Technical Training Electronics / Electro-Mechanical

Pneumatics / Hydraulic

PLC / HMI Experience Electronic Test

Equipment Stepper Motors / Servos

Wiring and Interconnect Drawings Phone Support

Controls / Drives

PROFESSIONAL EXPERIENCE

ON THE MARK TECHNICAL SERVICES, LLC

Self Employed July 2012-

Present

. Provide service, troubleshooting, installations, and training for used

equipment distributors and end users

. Onsite and remote technical support

. Products used in automated paper processing and quality monitoring

inspection systems

. Support with applications, configurations and technical consulting

LASERMAXROLL SYSTEMS, Burlington, MA

World's largest manufacturer of precision automated

feeding, finishing and quality monitoring systems for the commercial

digital printing industry. Equipment installations worldwide in a range of

industries including education, government, medical, insurance, finance,

publishing and telecommunications.

ACCOMPLISHMENTS

. Created online electronic installation and service report resulting in

quicker invoice generation

. Created electronic pre-installation guide to prevent and reduce

additional shipping costs caused by missing parts.

. Created database for technicians to compare problems and fixes with

established proven solutions

. Reduced overtime costs by $83,000 by restructuring after hours support

schedule

. Created East Coast/West Coast parts depots to handle after hours parts

request

Sr. Field Service Engineer

October 1998 to July 2012

. Installed and serviced precision automated robotic roll paper

processing equipment. Unwinders, re-winders, folders, forms cutters

and mergers

. Troubleshoot and modify PLC's

. Installed, serviced, & maintained high resolution camera quality

monitoring systems

. Created site preparation guide for sales and service to have pertinent

installation information

. Provided technical training to operators and service companies

Sales Applications Engineer

June 1996 to October 1998

Provided technical specifications and requirements of company product

line to sales and customers.

. Informed sales of required configuration assemblies for specific sales

. Created custom application parts lists and pricing for each

configuration of product line

. Created CAD drawings indicating power, space requirements &

limitations of product line

Field Service Scheduler / Coordinator June

1994 to June 1996

. Coordinated and scheduled all aspects of installation requirements

with sales, engineering, customers and technicians.

Field Service Technician June 1989 to

June 1994

. Assemble, test and install large automated roll paper unwinders,

rewinders, cutters and folders for the digital printing industry

Page 2

Mark Balba

Home 321-***-**** Email:

*******@***.**.*** Cell 321-***-****

APPLIED DATA COMMUNICATIONS, Orange County, CA July 1988 to May

1989

Regional Field Service Engineer New England Area

. Responsible for sales support, installations, and service to component

level of

ADC and Dateline Disk Duplicating systems.

. Interfaced with Wang VS and Microcomputer systems and peripherals.

. Specialized on Testor-CDC Drives, Telex-Cypher Tape Drives, Dec TK50's

and

. IRWW Cartridge Systems.

COMPUTER MARKETPLACE, INC. Tewksbury, MA February 1986 to July

1988

Field Service Technician

. Retail sales and service support for all major brands of personal

computer and peripherals.

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UNITED STATES ARMY 1976-1985

. 82nd Airborne Division, Fort Bragg, North Carolina

. 10th Special Group, Green Berets/Airborne/Military Intelligence Co.,

Fort Devens, MA

HONORS

. Distinguished Trooper Award

. Paratrooper Wings,

. Army Commendation Medal

. Numerous Certificates of Merit and Letters of Commendation

EDUCATION AND TRAINING

. United States Army Computer Science School, Ft. Benjamin Harrison, IN

. United States Army Mechanical / Generator Repair School, Aberdeen

Proving Grounds, MD

. Certified factory service training - Epson, Iomega, IBM

. Control Data Institute, Cambridge, MA - Computer technology

. Numerous college courses - Bachelors degree program in business

administration & technology

PC SKILLS

. Windows, Word, Excel, Access, Schedule+/Exchange.

. Visual CADD

. ASK Manman inventory control system

. Factory certified on Epson, Compaq, and IBM computer systems and

printers.

. Iomega tape backup systems

Contact this candidate