Customer Service Sales
Resume:
Tammy Sue Haynes
Crossville, Tennessee 38555
MACO Management Companies Inc. February 2010 – January 2011, March 2012 – September2012
Multi – Family Residential East Tennessee Property Manager:
• Management operation of 15 to 20 multi-family apartment complexes.
• Hiring, training, supervision and termination of Site Managers and Maintenance personnel.
• Prepared budgets and analyzed properties operation deviations from what was budgeted and develop solutions
when necessary.
• Responsible for making adjusting entries during the preparation of financial statements.
• Reviewed and approved all property expenditures and solicited and approved bids for required
construction and repairs of buildings and all equipment.
• Responsible for coding all bills for Accounts Payable pertaining to Complexes.
• Implemented management plans, management certifications, and Affirmative fair housing marketing
plans, marketing letters, advertisements and Identity of Interest Disclosures.
• Required visiting complexes to ensure all the required compliance standards were being conducted. This
included but not limited to tenant eligibility, non-discrimination, grounds, health and safety.
• Monitored collections of rents and security deposits.
• Provided timely effective customer service responding to tenant complaints, activities and concerns.
• Acted as liaison with all Government agencies. Monitored and attended all government inspections.
• Prepared written correspondence to Government inspections results pertaining to operations, financial and
physical conditions of properties.
• Responsible for updating regulatory agencies, investors and owners. Continuing education to enhance knowledge
of industry. Performed other projects and duties as assigned.
Mid-State Surveying
Crossville, TN August, 2008 – February, 2010
Rodman:
• Duties included working in field surveying land; lots, acreage and new construction, pining homes for
foundations.
• Overall use of math skills.
• Use of survey prism, machete, pins and sledge hammer.
• Position required strenuous outdoor labor.
Third Tennessee Realty and Associates October, 2001- February, 2008
Crossville, TN
Administrative Assistant /Receptionist/Affiliate Broker (2003)
• Responsible for all office duties.
• Answering phones, directing calls and taking specific messages for all Agents.
• Greeting and assisting clients.
• Preparing and typing closing statements.
• Implementing new forms for office use.
• Assisting Agents with their daily duties.
• Inputting, changing and removing listings from computer.
• Generating new Real estate listings.
• Drawing up and negotiating contracts.
• Responsible for final closings of contracts.
• Attended all closings and final negotiations with Realtors, Lawyers and Clients.
• Implemented marketing skills for advertisements.
• Received Top Sales Reward for year quarter.
• This position required extensive customer service and satisfaction.
Eagle Travel Services June, 2001 - September 2001
Crossville, TN
Travel Consultant:
• Duties included assisting outside travel agents with travel arrangements and accounting procedures.
• Posting accounting information in airline computer system.
• Daily contact with potential travel customers.
This position was terminated to do the tragedy of September 11, 2001.
Manheim Remarketing Solutions August, 1997 - June, 2001
Nashville, Tennessee
Remarketing Coordinator II: I Started with company as scanner and making phone calls, was received
promotion to Remarketing Coordinator II after 6 months.
• Requirements included; knowledge and experience in the automobile industry, good communication skills, strong
organizational skills and accounting principles.
• Responsible to maintain open lines of communication with auctions, and repossession companies concerning
operating procedures and problems.
• Auditing a variety of forms from the auctions which included vehicle condition reports and sales documentation
to clients. Tracking vehicles to designated auctions from consignment throughout sales process.
• Responsible for vehicle title accuracy. Mailed all titles to correct auction via Fed Ex. Prior to auction.
• Prepared clerical and audit support for buy-back, mathematical errors and other accounting requirements for
Vehicle Remarketers. Daily input into computer system on status of vehicles assigned to auctions.
• Reconciled inventory reports with Allied Auto Auctions. Prepared sales and posted sale block summaries.
Plateau Transmission Technology April 1986 - October 1994
Crossville, Tennessee
Sales /Office Manager
• Outside sales of automobile transmissions, Secretary/Bookkeeper; Office manager: Duties included accounts
payable, accounts receivable, payroll for 12 employees. Responsible for collections, bank reconciliation, payroll,
sales tax and general ledger. Responsible for all aspects of the operation of the business.
Raintree Properties May, 1991-August, 1993
Crossville, Tennessee
Affiliate Broker: Sales of real estate and working with Windows 95. This was a part time position and was
supplemental employment with Plateau Transmission Technology.
Education
Antioch High School
State Area Vocational School; 76 hours Real Estate Sales and Remarketing
Continuing education in real estate, law, finance and general courses.
Roane State Community College - Accounting and general classes
TN Technology Center, Certificate in Microsoft Office, Excel, Power
Point and Access
Certificates in continuing education pertaining to Real Estate, Rural Development, HUD and some Tax
Credit Housing Industries.
Contact this candidate