Manager Medical

HENNA HUSSAIN, CPC

Email: *******@*****.***

Ph: 703-***-****

For over nine years', I have worked in key management roles in physician

practices and healthcare organizations. I have been helping physician

practices of various sizes run efficiently and maintain a healthy cash

flow.

I began my career in release of information at an entry level position a

hospital; then progressed to becoming an Office Manager for a multi-

specialty practice. My focus has been primarily Revenue Cycle Management

and Office Management in Physician office based specialties such as

Cardiology, Ophthalmology, Internal Medicine, Orthopedics and Physical

medicine and Rehabilitation but I have experience in many other areas that

touch healthcare. My career includes experience in coding and auditing.

I am adept at assessing organizational challenges and creating solutions.

I have overseen and mentored line employees and management staff and

accepted responsibility for overall performance.

I am interested in utilizing my expertise in healthcare revenue cycle and

operations management to benefit mutual growth and success. Reach out if

you are interested in getting good results in uncertain times.

KEY STRENGTHS

. Maximizing reimbursement & A/R recovery.

. A/R analysis- using Healthcare data in non-clinical ways to improve

financial health of a medical practice.

. Employee motivation.

. Staff hiring, supervision, empowerment and discipline.

. Budget Development and Administration.

. Adept at working with multiple Medical Billing Software's, EMRs and

Clearinghouses.

. Comprehensive knowledge of Government, Worker's Comp & Commercial

Insurance Companies' reimbursement cycles, policies and procedures.

. Certified Professional Coder (CPC) with extensive knowledge of CPT,

ICD-9 & 10, medical terminology, anatomy and pathophysiology.

PROFESSIONAL EXPERIENCE

MANAGER OF BILLING OPERATIONS

DEC 12- PRESENT FRESENIUS MEDICAL CARE, TAMPA, FL

I am currently working at Fresenius Medical Care as the Manager of Billing

Operations overseeing the Cash and Collections Departments at the Tampa

Billing Group. The Tampa billing group handles billing and collections for

seventy four dialysis facilities spread out in Florida, Arkansas and

Tennessee.

. Oversee Cash and Collections departments.

. Establish Billing Group goals, objectives and set priorities.

. Manage A/R functions for the billing group ensuring revenue targets

set by Corporate are met and exceeded.

. Provide analysis of A/R aging and problem accounts. Take leadership

role to resolve problem accounts.

. Manage and develop first line supervisors (collections and cash)

directing workflow, providing subject matter expertise, guidance and

support.

. Conduct annual performance evaluations. Manage staffing of the billing

group through appropriate hiring, firing and disciplinary actions.

. Manage all Cash Posting and Follow-up functions. Ensure smooth month-

end close and balancing to the G/L. Ensure all Govt. and Non-Govt.

credits are worked and refunds issued per established guidelines.

BILLING MANAGER

JULY 09- SEP 12 LOUDOUN MEDICAL GROUP LEESBURG, VA

Loudoun Medical Group is one of the largest multi-specialty groups in

Virginia with over 175 providers.

. Responsible for managing all aspects of claim submission; including

entry of charges, confirming and correcting the CPT/ICD-9/HCPS,

attaching supporting documentation and submission via electronic or

paper claims.

. Managed Cash department.

. Trained new hires in Billing and Cash Departments

. Effectively managed A/R team for Rehab & PT practices. Identified

trends in claims' denials and opportunities for improvement in the

billing process.

. Acknowledged for outstanding accuracy in reviewing patient records

for correct coding and compliance with industry guidelines and

standards.

BILLING COORDINATOR

MAY 07- JULY 09 NEW VIEW EYE CENTER RESTON, VA

. Managed Billing Department for a leading Ophthalmology practice.

. Increased revenue from insurance companies by 50% in fewer than four

months by completing two years of A/R recovery from Insurance

Companies' and virtually erasing current claim rejections.

. Launched the successful conversion of electronic claims submission from

NSF to HIPAA-compliant ANSI format without interruption of billing

operations.

. Designed and implemented a department performance evaluation system to

replace a non-functioning one.

OFFICE MANAGER

APR 04- MAY 07 RESTON-HERNDON MEDICAL CENTER RESTON, VA

. Directed daily operations for a multi-specialty practice consisting of

a Cardiologist and Internal Medicine physician.

. Launched successful transition from paper to electronic medical

records.

. Handled Accounts Payable/ Accounts Receivable.

. Supervised and coordinated the activities of front as well as back

office staff. Duties included hiring and termination, performance

evaluations for non-physician staff and calling in payroll. Also set

staff schedules.

. Initiated electronic billing that reduced claims turnaround time from

6-8 weeks to less than two weeks.

. Successfully negotiated Physician Contracts with Insurance Companies.

. Handled office budget, purchasing requests and office equipment

maintenance.

. Increased Operational efficiency without sacrificing patient care.

. Secured new business through exceptional patient relations, hard work

and word of mouth.

RELEASE OF INFORMATION SPECIALIST

JAN O3- APR 04 CHARTONE (NOW HEALTHPORT INC) RESTON, VA

. Abstracted and processed medical release of information requests

pertaining to HIPAA at medium-sized Hospital. Recognized for working

well under pressure and meeting deadlines.

. Clients included patients, physicians and attorneys. Handled medical-

legal releases of information to attorneys and Courts. Posted billing

and generated invoices for customers.

EDUCATION

. Bachelor of Commerce (B.Com), Accounting (1997) India

. Certified Professional Coder (CPC) - American Association of Professional

Coders (2011)

COMPUTER SKILLS

Proficiency in MS Office Suite (Advanced Excel & Word).

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