Manager Project

Michael A. Pugliese

*** ****** ***** ****

Mechanicville, NY 12118

518-***-****

*******@*******.***

EXECUTIVE SUMMARY

With a proven track record of increased sales and strong relationship

management skills, I am a highly motivated sales/account management

professional. Excellent interpersonal, sales negotiation and

organizational skills has resulted in consistently exceeding budgets,

increased organic growth and strengthened customer relationships.

PROFESSIONAL EXPERIENCE

Territory Manager

2010 to Present

Ecolab, Inc.

. First team member inducted into the Two Million Dollar Club in under 4

years

. Finish every year consistently meeting or exceeding budget

. Improved customer relationships by meeting all commitments and

exceeding expectations

. Responsible for managing over 150 accounts

. Major duties include organically growing account revenue through

proposing new solutions and products

. Strengthened relationships with existing customers by partnering with

other companies to provide a more comprehensive solution

. Oversee all aspects of new implementations insuring on time delivery

and fulfilling contract commitment

Letter Carrier 2008 -

2010

United States Post Office

. Responsible for daily sort and delivery of mail

. Learned multiple routes in different districts for faster advancement

. Praised for speed and accuracy by supervisor

Account Manager 2005 -

2008

Constructive Copy

. Increased annual sales volume by 10% year-over-year

. Sold business copy services to a wide range of customers

. Managed relationships with existing customer base, vendors, and

service team to provide a high level of customer satisfaction

. Reviewed and adjusted refunds and credits for all customers to enhance

satisfaction

. Responsible for increasing revenue through organic growth along with

establishing new customers

Customer Manager - Project Manager

2003 - 2005

ACS Copy

. Managed multiple satellite offices increasing annual revenue

. On a daily basis performed quality assurance on all customer

deliverables

. Responsible for up selling and retaining existing customers

. Visited customer sites daily to maintain relationships and manage work

load for all employees

. Coordinated and managed projects between customer, project team, and

operation department

. Monitored billing department to ensure accuracy with project pricing

and compliance with SOW

PROFESSIONAL EXPERIENCE (continued)

Office Manager 1998 -

2003

ALLTEL Information Services, Inc.

. Initiated billing process by reviewing contract terms with all

customers

. Implemented accounting functions with office employees and customers

in compliance with corporate standards

. Responsible for vendor management along with managing entire

administrative staff

. Monitor and enforce all expense report submissions in accordance with

corporate standards

. Coordinated all prospects and corporate executive visits

. Handled all entertainment of visits which varied from dinner to golf

outings

Merchandiser 1995 -

1998

DeCrescente Distributing, Inc.

. Sold and merchandised accounts in multiple counties with yearly sales

of over $500,000

. Worked with store managers and sales executives to ensure 100%

maximization of shelf space utilization

. Managed inventory levels to maximize demand for entire sales route for

a variety of products including Sports drinks, alcoholic beverages,

water, and juices

Customer Service & Claim Representative 1989 -

1995

Empire Blue Cross, Inc.

. Responsible for initiating the claim review process

. Promoted to team leader and managed 15 representatives

. Monitored employee work load and did quality assurance for accurate

reviews and yearly increases

Education

Siena College Bachelor of Science, Marketing/Management

1985 - 1989

References

Available upon request

Contact this candidate