Customer Service Administrative Assistant
Resume:
Ms. Jacqueline Citraro
Coral Gables, Fl 33134
Tel 352-***-****
786-***-**** (cell)
********@*****.***
OBJECTIVE
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-
making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication
and computer skills; ability to work independently or as part of a team to meet project deadlines;
multicultural awareness with a high level of adaptability.
I am bilingual, English and Spanish, fluent reading, writing, and speaking ability. Also, I have French
good knowledge
My objective is to obtain an administrative position utilizing my experience, communication,
instruction, organization, and office management skills
EXPERIENCE
• Administrative Assistant Senior
The Coca-Cola Company
February 2014-Present -Caracas
Skills: Microsoft Word and Excel, Client Relations, administration, Excellent follow up and
communication skills, Effective Communication, Customer Support, Spreadsheet, Bilingual-
Spanish and English, Excellent customer service, multitasking
Translations and interpreter (English & Spanish)
Calendar,Made appointments for General Manager and Franchise Director of the Company
Receive, Analyse & process budget and Document
Customer experience Relations
Receive phone calls and visits of the general public and Contacts
Receive & process letters.
Make travel arrangements when requested.
Meetings, video conferences and Tele conferences (coordinate and arrange).
Write letters (to customers, vendors, government, etc.)
Prepare reports, documents, presentations using Microsoft Applications (Word,
Excel, PowerPoint)
Take care of external and internal customers.
Screen and handle incoming calls.
Screen & process mail.
Give support to other office departments when needed.
Any duty/task that the General Manager, Franchise Director and co workers may assign at any
given moment
• Executive Administrative Assistant
Seguros La Fe
September 2010 – January 2014 (3 years 4 months) • Caracas
Skills: Microsoft Word and Excel, Client Relations, administration, Excellent follow up and
communication skills, Effective Communication, Customer Support, Spreadsheet, Bilingual-Spanish
and English, Excellent customer service, multitasking
Translations and interpreter (English & Spanish)
Calendar,Made appointments for President of the Company
Receive, Analyse & process Insurance Cases and Documents
Meet customer needs and provide service by informing customers of the claims process and ensuring a positive
customer experience
Receive phone calls and visits of policyholders, claimants, and the general public and negotiate and investigate
their claims
Receive & process letters.
Made travel arrangements when requested.
Meetings (coordinate and arrange).
Write letters (to customers, vendors, government, etc.)
Prepare reports, documents, presentations using Microsoft Applications (Word,
Excel, PowerPoint)
Take care of external and internal customers.
Screen and handle incoming calls.
Screen & process mail.
Give support to other office departments when needed.
Any duty/task that the President and Administrator may assign at any given
moment
• Administrative Specialist
Dhs/ICE
June 1995 - October 2009 (14 years 4 months) • Caracas, Distrito Federal
Skills: Microsoft Word and Excel, administration, Excellent follow up and communication skills,
Effective Communication, Office Management, Spreadsheet, Bilingual-Spanish and English, Excellent
customer service, multitasking
Administrative functions which include:
Daily and monthly reports
Personnel management, Time and Attendance, logistics, personnel training, procurement, property inventory and
budget. I have simultaneously directed projects involving office relocations, purchase office furniture, and vehicles,
coordinating advance procurement planning, budget formulation, logistics, and expenditures. Research and
summarization of data in order to formulate and prepare policy, directives, budget reports, organizational
structuring for inclusion in special reports used in future productivity requirements.
Law Enforcement Support Functions
As an Administrative Support Specialist for the DHS/ICE Attaché Caracas office, I performed
inquiries/name checks, obtain monthly and quarterly reports maintain and update several databases and
Confidential File Cases from databases and assisted the Special Agents and Investigators with the
ongoing office investigations.
I have good working knowledge of Spanish and English, both oral and written. Almost all contacts
with the foreign counterparts in the CA Caracas area of responsibility are conducted in Spanish. All
requests for assistance from domestic field offices must be thoroughly read and translated into Spanish.
I can read, write and speak fluently in English and Spanish, and also have good knowledge of French.
• Commercial Assistant
US DEpartment of Commerce
June 1989 - June 1995 (6 years ) • Caracas
Skills: Microsoft Word and Excel, Excellent follow up and communication skills, Effective
Communication, Bilingual-Spanish and English, Excellent customer service, multitasking
Duties and Accomplishments.
As a Commercial Assistant I was responsible for preparing market development research Studies. Design, data
collection, analysis, and preparation of at least 4 Industry Sector Analysis each year in particular fields of expertise.
Such fields were Tourism Industry, Food Industry, Sporting Goods, Medical Equipment, Pharmaceutical Industry,
and Houseware Goods. Advocacy and interventions on behalf of companies, high level or sensitive trade
complaints. I maintained high level contacts with trade associations, senior GOV officials, and senior corporate
officers. Offered strategic guidance to U.S. companies, and made comprehensive recommendations for U.S.
initiatives in major industry sectors.
I was recognized as an industry expert within the fields that I covered. I had the responsibility for planning,
organizing, and supervising the staff that implemented trade promotion events in these fields. Monitored
expenditures as well as promotional outcomes. To facilitate this process, I maintained contacts with trade and
professional associations, chambers of commerce, and government officials vital to maximize the results for the
U.S. participants. I served as a consultant and advisor to high level visiting and resident U.S. business
representatives seeking information on a wide variety of Venezuelan projects and business conditions, specially in
regard to markets that present complex challenges to foreign competitors. I advised on possible partners for those
interested in joint ventures.
I searched for agents, distributors and representatives for U.S. companies. This was through the Department of
Commerce ADS and Gold Key programs. Participated in organization of major trade event, Catalog Shows and
trade missions, around sixteen Trade Missions per year and four major exhibitions Ex. USA Tech 91). FAM tours to
promote USA destinations to journalists and Venezuelan Tourism Industry. Participated in the Foreign Buyers
Program and USTTA programs such as VISIT USA Exhibits.
Assisted in the commercial library, recruited companies, did tele-marketing, translations and served several times as
an interpreter.
Participated in special projects such as Department of Commerce's Secretaries Mosbacher and Brown visits to
Venezuela; Support to Presidents George Bush and Bill Clinton's visits to Venezuela and Vice-President Dan
Quayle.
EDUCATION
INSTITUTO VENEZOLANO DE AUDICION Y LENGUAGE, Caracas, Venezuela
Bachelor Linguistics/Speech Therapist, 1974
LANGUAGES
English and Spanish, fluent reading, writing, and speaking ability
French, good knowledge
SKILLS
Microsoft Word and Excel (20 years )
Client Relations
administration
Excellent follow up and communication skills
Excellent customer service
Effective Communication
Office Management
Customer Support
Spreadsheet
Bilingual-Spanish and English
multitasking
PROFESSIONAL DEVELOPMENT
TRAINING
Mission Support Specialist
ICASS
Sap
Automated Budget Systems (AIMS)
Cable Express
Automated Travel System (CATS)
Word, Excel and Powerpoint
Time and Attendance (US Customs Service)
Staff Assistant Training
Imprest Fund (U.S. Customs Service)
C-Lan Training ( US Department of Commerce)
1995-2009
REFERENCES
Wayne Roberts, Consultant, Pfizer, New York, NY
Tel. 646-***-****
Percival Jordan, President & CEO,Security Assesments and Training Consultants, Panama
Tel 954-***-****
Melba Aponte, DEA, Office Assistant, Miami, Fl
Telf.407-***-****
Contact this candidate