Technical Support Engineer

Jason Smisek

Self-Employed

**** ********* **. - **** ******, FL

********@*****.*** - 727-***-****

Over 13 years of IT related experience!

WORK EXPERIENCE

Co-Owner

Self Employed - Port Richey, FL

Responsibilities:

•Marketing

•Balancing financials

•Logistics

Skills Used:

•Technical repairs of MS Workstations WinXP/Win7/Win8

Core Services Engineer

PSCU - Saint Petersburg, FL - September 2010 to June 2013

•Building and planning infrastructure that allowed 4million users access to various credit card, debit card and

banking information

•Troubleshooting, configuring and administrating RHEL, Solaris 9/10, Windows 2003 and 2008

•Troubleshooting, configuring and administrating Tomcat, Apache, IIS and JBoss on an enterprise level

•Required 99.99 uptime for over 300 servers that varied from Windows to Unix and Linux servers

•Created asystem that automated consolidation and compression of web logs and application logs in a

centralized storage area. That saved substantial amounts of money, due to saving expensive disk space.

•Awarded additional bonuses over 3 years for exemplary performance at my job.

In addition to yearly bonuses based on salary

•Establishing redundancy for products across WAN sites, to ensure full operation capability in case of a

disaster. F5 (Big IP)

• Automating alerts for errors that occur on application services to stop or preempt outages, while also creating

fixes to resolve them without interaction.

•Setting up and administrating, configuring RSA Adaptive Authentication servers

Network Analyst

PSCU Service Center Incorporated - January 2008 to August 2010

•Planning, testing and resolution of new software deployment on the Enterprise level affecting all users

company wide. Using aregimented change process, to control releases into Production.

•Scripting automation programs for dozens of applications to ensure efficient ease of deployment on an

Enterprise level

•Automated the gathering of information from end user workstations and stored in adatabase.

That was used by dozens of IT workers to ease troubleshooting and setup of multiple products

•Supporting hundreds of remote users that access PSCU network through Microsoft VPN, Cisco VPN and

Citrix

•Planning and testing of new software upgrades for the company Enterprise wide (Phoenix/Michigan/

St.Petersburg/Remotes).

• Administrating and maintaining of ActiveDirectory Users and Computers as it applies to workstations

Enterprise wide

•Setting up Microsoft Deployment server images to have custom applications for quick formatting and OS

installation

Response Center Analyst

PSCU Service Center Incorporated - January 2002 to January 2007

•Resolve connectivity issues over various WAN connections, which include troubleshooting issues over the

LAN

•Installing, troubleshooting, and repair on workstations with Windows NT/9X/2000/XP

•Configuration and installation of the applications of all software available to PSCU users

•Support End-Users remotely

•Support local and remote clients regarding all problems with network connectivity on aNovell/Microsoft

Network

•Using Novell Console One and Active Directory users and Computers to administrate account permissions

and groups

•Troubleshooting of Citrix clients to the servers and VPN support for remote users

• Administrating Citrix users' permissions and access to farm applications

Internet Technical Support

PSCU - Saint Petersburg, FL - February 2001 to December 2002

Responsibilities

•Provided Level 2 technical support for members and staff involving Windows NT/9x/2000,

•Performed troubleshooting and maintenance of Windows Servers for Web based transactions for banking

accounts and credit card balances

•Maintained detailed reports of calls through aLotus Notes Database for cataloging

•Supported and assisted administrators to resolve network issues

Technical Support

MCI WorldCom - January 1999 to January 2000

•Resolving issues of Dial-up account users for Microsoft Network

• Assisting with Email configuration using Outlook Express, supported users with all versions of Outlook,

account creation, and installation of ISP software

Telecommunications Specialist

US Army - January 1995 to August 1999

•Secret Security clearance

•Supported backbone networks for Ethernet based TCP/IP clients' onsite.

•Performed wiring and cable support (Large Co-axial cable, 10base2), Cisco router 2600 support, UNIX based

server system that supported alarge telephone system of 253 telephone units

•Training of personnel for technical proficiency

•Received an Honorable discharge

•Winning Patriot artillery battery of the International military exercise "Roving Sands" 1998

EDUCATION

A. S in Computer Network Technician

Tampa Technical Institute

2001 to 2003

SKILLS

Red Hat Linux, Ubuntu, Windows Server 2003/08, Windows7, Windows 7 Migration, Solaris, Problem Solving,

Analysis Shell, Powershell, VBScript, PHP,Visio,Active Directory, Troubleshooting, Technical Support, Citrix,

IIS, TCP/IP, Networking

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