Customer Service Technician
Resume:
Hoang Ho
***** ****** ● Mission Viejo, CA *****
949-***-**** ● *******@*****.***
OBJECTIVE
Seeking a laboratory position where I can utilize my current skills, while learning new skills.
EDUCATION
Medical Laboratory Technician (MLT) Expected: June 2015
Saddleback College – Mission Viejo, CA
Related Coursework:
Clinical Microbiology w/Lab Intro to Microbiology w/Lab
Clinical Hematology Human Anatomy
Clinical Chemistry Human Physiology
Bachelor of Science, Chemical Engineering
University of California, Davis – Davis, CA
Related Coursework:
Chemical Engineering Laboratory General and Organic Chemistry w/ Lab
Chemical Kinetics and Reaction Structure & Functions of Biomolecules
CERTIFICATION
Certified Phlebotomy Technician 1 (CPT-1) by the State of California
Expiration date: December 4th, 2014
LABORATORY SKILLS
Equipment: Centrifuge, Separatory funnel, Condenser, Vacuum hood,
Spectrophotometer, Digital pH meter, Light Microscope
Techniques & Procedures: Cell culture and aseptic techniques, Enumerating bacteria for plate
count, Staining technique, Pipetting and micropipetting, Titration,
pH testing, basic Good Laboratory Practices (GLP)
Full Analysis, Comprehensive, Detailed, Organized
Data Entry:
PERSONAL SKILLS
Proficient in Microsoft Office Word, Excel, and PowerPoint
Software:
Desktop setup, Laptop repair, Computer component upgrades,
Technical:
Software and hardware troubleshooting, Power tools
Emphasize: Bilingual: Vietnamese and English
Strong verbal & written communication skills with teamwork
Ability to multitask and deliver solid work on tight schedules
Highly self-motivated, detailed-oriented, enjoy learning new things
EMPLOYMENT
Store Clerk, December 2009 to August 2013
7-Eleven, San Jose, CA
As a Store Clerk, I provided the best customer service possible to every customer in a fast
pace environment, maintained the register and store operation, ensured the cleanliness of
the workplace, restocked merchandises, and ordered inventory.
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