Peter Austin-Small

** *** **** **** - **** Greenbush, NY 12061

acc4yb@r.postjobfree.com - 413-***-****

WORK EXPERIENCE

Route Sales Manager

Ecolab - June 2011 to Present

Manage high volume sales and service territory.

Ensure customer satisfaction by providing excellent service and outstanding ware results.

Act as a consultant to the customer, providing solutions for warewashing and cleaning needs.

Install, repair and maintain wide variety of dish machines and dispensers.

Introduce Ecolab products and services to competitor customers to grow business.

General Manager

Pocket Wireless - New Haven, CT - June 2009 to June 2010

Recruited, hired, and trained staff including management for this location as well as several new stores in

district.

Exceeded sales and development goals for every quarter.

Developed local marketing strategies to boost brand recognition and market share.

Continued to grow relationships with existing business partners to ensure future sales.

Resolved complex customer issues promptly, restoring relationships.

Consistently achieved business profit goals within a recession climate.

General Manager

Jamba Juice - Stanford, CA - October 2006 to January 2008

Recruited, interviewed, and independently hired counter, maintenance, and supervisory staff.

Ran multi-level training program, developing teams and management trainees for entire San Francisco area.

Concurrently administered three metro area stores in district in absence of general manager or district

manager.

Developed new business opportunities, extending brand promotion from retail location-based to include private

corporate functions, charity benefits, and tie-ins with area sports teams.

Sustained and nurtured existing relationships to deepen roots in the collegiate campus community.

Mentored less experienced team members and supervisors, demonstrating accountability and leadership in

resolution of customer issues.

Increased profitability, setting records in second quarter 2007.

Cultivated relationships with contractors and maintenance personnel to strengthen reciprocal business

relationships.

Manager

Ridgeway Pizza - Stamford, CT - November 2002 to August 2004

Managed a multicultural team of employees ensuring quality customer service and proper shift coverage.

Developed new marketing strategies in conjunction with executive management to expand local area market

share by 17%.

Performed 15-25 outside catering sales calls on weekly basis to introduce restaurant to potential corporate

accounts.

Managed inventory levels to ensure proper supplies were on hand.

Account Executive

Ameriquest Mortgage - Stamford, CT - January 2001 to October 2003

Utilized cold-calling, live-transfer, and opt-in leads to garner mortgage investment prospects.

Engaged customers in their homes, educated them on mortgages procedures and policies, and helped them

assess their loan needs.

Followed up with both the loan processors and the customers to ensure that loans were closed in a timely

manner.

Became educated on the various types of loans available, rates and different programs that customers may

qualify for.

Earned licensure, including series 7, appropriate to the field.

District Sales Manager

Greenwich Time - Greenwich, CT - March 1999 to December 2001

Recruited, hired and trained sales and distribution personnel for local daily newspaper.

Developed and implemented innovative sales strategies that successfully increased circulation fifteen percent

within district over a four month time frame.

Led sales force in outside sales drives twice monthly.

Met or exceeded sales goals in every period.

Store Manager

Greenwich Automotive Services - Greenwich, CT - June 1994 to March 1999

Managed prominent automobile service and retail store location.

Worked with upper management team to maximize profitability, creating new programs to increase customer

flow.

Exceeded sales goals monthly.

Submitted plans for redesign of retail space to owners and then executed the redesign upon approval.

Successfully grew business of both the store locations and the repair services by improving the quality of

the customer experience.

EDUCATION

Bachelor of Arts in History

Charter Oak College - New Britain, CT

Associate of Arts in Liberal Arts

Valley Forge Military College - Wayne, PA

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