Customer Service Quality Control

Location:

Posted:

March 14, 2014

Tina R. Torres

702-***-**** * ***********@***.***

Overview

More than 20yrs of experience in Supervising, Crew Scheduling and Air Travel. Excel in

overseeing budget planning and supervising large staff. Enjoy working in a fast paced

environment, learning new operating systems, and seeing positive results.

Work Experience

Princess Cruises, Valencia Ca. 91355 2008 - 2014

Travel Agent

Experience with Sabre, Turbo, Maps, Polar, Excel, Word and Lotus Notes systems

Arrange international travel for thousands of passengers, executive officers and crew members

Coordinate hotel and transfer accommodations for Executive officers and crew members

Skilled in customer service with passengers, crew members, airlines, hotels, port agents, and multiple

departments within Princess Cruises

Princess Cruises, Valencia CA 91355 2005 – 2008

Fleet Personnel Crew Scheduling

Responsible for maintaining full complement for the Dining Room and Buffet Departments for 17 ships

Excellent written and verbal communication skills with multiple international recruiting offices

Scheduled crew rotations and travel requests for 12 months at a time

Maintained records for all last minute leavers including reason for breaking contract, flight and hotel cost

owed to the company and follow up with recruiting offices

P F Chang, Burbank Ca. 91245 2004 - 2005

Sous Chef

Responsible for hiring, training and supervising 30 new employees

Planned and maintained budgeting for product and service requirements

Supervised and enforced policy and procedures per company guidelines

Maintained quality control and health code per state health code requirements

Strong written and verbal skills with staff, customers, and management

The Blue Ox Tavern, Las Vegas Nv. 98156 1998 - 2004

Kitchen Manager

Managed 23 staff in food service and food preparation roles

Coordinate functions including parties, weddings with 50 staff and hundreds of guests

Planned and maintained budgeting for restaurant and banquet services

Menu planning for restaurant and banquets