Customer Service Engineer
Resume:
George Garcia
Tinley Park, IL 60477
H: 708-***-****
M: 708-***-****
************@*****.***
Professional Overview
Experienced computer support professional with customer focused skills. Motivated team player, communicator,
and can do attitude focused on results driven goals
1. Adaptive team player
Core Strengths
2. Experienced customer service skills
3. Energetic work attitude.
4. Seasoned in conflict resolution
5. Account Management
6. Microsoft Office
7. Active listening skills
8. Strong organizational skills
Managed accounts effectively resulting in very satisfactory customer surveys
•
Accomplishments
1. Recognized by Sales as “Outstanding Effort Award”
2. Trained new hires on various product lines
3. Participated in new product line demos resulting in customer purchases
Neopost Inc., Itasca, IL
Work Experience
Field Technician 2013 Present
• Install and repair company products
• Train customers on product usage
• Utilize workforce management software
• Interact with sales, support, and management teams to
meet company goals
EMC Corporation, Lisle, IL 2005 2013
Scheduling/Dispatch Specialist
1. Communicate effectively with field engineers to
perform service calls
1. Collaborate with internal management and customers to
perform company goals
2. Quickly and effectively solve customer challenges
3. Active team player focused on achieving department
goals
4. Utilize Oracle and WFM databases to manage service
calls
5. Coordinate with logistics teams to fulfill parts requests
6. Provide service updates to customers and management
7. Continuing education on company products
8. Effectively adapt to workflow process changes
Customer Engineer 2000 2005
1. Managed accounts in assigned territory
2. Communicated with internal support and customers to
meet project goals
3. Cross trained new hires
4. Participated in customer meetings with Sales, Account
Managers, and technical support personnel to resolve
service escalations
5. Configured hardware disk arrays to satisfactorily meet
customer expectations
6. Investigate and diagnose Windows, Unix, and
mainframe operating systems to meet storage area
network configuration guidelines
7. Troubleshoot network connectivity between hardware
components
Lucent Technologies, Lisle, IL 1998 2000
Customer Service Engineer
. Assist with phone system installs
. Participate in phone system upgrade project meetings
. Run cabling and cross connects for system connectivity
. Use of various hand tools associated with telecom wiring
Bank One, Chicago, Illinois 1990 1998
Computer Operations Specialist
8. Monitor Open systems/Mainframe batch production jobs
9. Utilize system support tools to determine processing
issues
10. Perform tape backups
11. Communicate with management on system faults
12. Collaborate with systems programmers to troubleshoot
syntax problems
13. Assisted on basic network connectivity issues
DeVry University, Addison, IL 1996 1998
Educational Background
Bachelor of Science: Telecommunications Management
Coursework in Business, Accounting, and Project Management
Professional Coursework
MCSE (2002)
•
Red Hat Linux (2013)
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CCNA (Six month certification track)
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References Furnished Upon Request
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