Administrative Assistant Customer Service
Resume:
KAREN HOLDER
**** ********** ***, ********, ** **010
760-***-**** *****************@*****.***
OBJECTIVE
A challenging position as an administrative assistant with a growth-oriented company
that will allow me to utilize my personal and professional skills while acquiring new
abilities to help create a successful organization.
SUMMARY OF QUALIFICATIONS
• Exceptional phone skills and professional demeanor
• Strong organizational skills
• Ability to multi-task effectively
• Excellent communication skills, both verbal and written
• Ability to work well with various levels of employees and with different personalities
• Ability to work independently and in a team environment
• 20 years reception and customer service experience
• Experience with a switchboard and high volume phone system
Software: Windows Operating Systems, Microsoft Office, Excel and S.A.P.
PROFESSIONAL EXPERIENCE
2012 – present K & K Solutions, LLC
Administrative Assistant – Hired as an independent contractor to acquire, market and
sell Real Estate in the Dallas Fort Worth Metroplex utilizing consultative sales
techniques. Worked with the following companies: Owner Finance Homes, Hope Homes
and Karen’s Cleaning Solutions. Responsible for marketing and identifying potential
clients, advertising, residential comps, contracts, open houses, general contracting and
residential restoration.
2011 – 2012 Cintas Corporation
Administrative Assistant – First Aid and Safety Wholesale
Answered all incoming phone calls on a multi-line phone system. Processed and
expedited packing lists and invoices. Corresponded with customers to ensure delivery
and 100% customer satisfaction. Organized and compiled documentation for order
delivery and file system.
2008 – 2010 Hanger Orthopedic Group dba Elite Care
Receptionist
Greeted visitors and performed general administrative duties following HIPPA
regulations. Received and routed a high volume of calls through phone switchboard.
Supplied information to callers, relayed messages and announced visitors. Assisted
administrative staff and billing/collection departments which included word processing,
data entry and HIPPA compliance. Responsible for quarterly collection statements and
processing. Responsible for outgoing mail to ensure it was delivered on a timely basis.
2007 – 2008 Hillcrest Animal Hospital
Receptionist
Greeted and checked in clients and their pets, answered incoming calls on a multi-line
phone system, cleaned examination rooms, created and processed patient files, collected
payments, and scheduled surgeries, grooming and boarding appointments. Processed
prescriptions and conducted basic pre-lab testing which included pre-exam screening and
paperwork. Responsible for animal supplies and over-the-counter preventative medicine
sales.
EDUCATION
Sauk Valley Community College - Dixon, IL - Medical Terminology
Prophetstown High School – Prophetstown, IL
REFERENCES
Julie Lamont
President
Protection Warriors
Jennifer Glanton
Owner/President
G2 Web. LLC
Kevin Sproul
Owner/President
K & K Solutions, LLC
Contact this candidate