Customer Service Administrative Assistant
Resume:
SUE REICHARD
Racine, WI ****2
PROFESSIONAL PROFILE
Diversified experience as an administrative assistant, public relations coordinator, special
events coordinator and customer service representative. Excellent oral and written skills.
Typing 60 WPM, Microsoft Word, Excel, Publisher, and Microsoft Outlook.
WORK EXPERIENCE
CITY OF RACINE
Racine, WI
Dates Employed: April 2003 June 4, 2013
Positions held during this period:
Secretary, Police Department
Secretary, Department of Public Works
Using Excel responsible for processing of monthly solid waste report, processing of monthly
utility invoices, telephone invoices using Ecas Telephone System, assisting incoming callers with
problems concerning waste removal, preparation of documents for bid for City contracts.
Secretary, Parks, Recreation and Cultural Services Department
Responsible for bi-weekly part-time payroll including input of hours in Excel, maintained payroll
cards, records and files; created and designed eight monthly newsletters for senior groups;
recorded minutes at the Cemetery Commission meetings and Park, Recreation and Cultural
Services meetings; and provided customer service to the public service counter.
P.A. PROFESSIONALS, Temporary Staffing Agency
4501 Washington Avenue
Racine, WI 53405
Temporary assignments held 2001 to 2003 while seeking full-time employment:
• Secretary, Mayor’s Office, City of Racine, Racine, WI
Scheduled appointments and meetings, received phone calls and visitors, prepared typing and
correspondence, and performed miscellaneous clerical duties.
• Loaned Employee, United Way of Racine County, Racine, WI
Functioned as an extension of United Way staff and volunteers in planning and implementing
successful campaign strategies within workplaces running employee campaigns. Represented
United Way as a speaker at organization’s campaign kickoffs to educate employees about United
Way and to motivate them to donate to the campaign, developed a visual presentation used at
speaking engagements, solicited retail stores, motels and restaurants for in-kind donations, and
assisted in the development of new markets.
• Administrative Assistant, Human Resources, SC Johnson and Sons, Inc.
Provided administrative support to director of human resources. Performed a variety of
administrative functions: filing, typing business correspondence, copying, faxing,
answering incoming phone calls, relaying messages, redirecting calls, meeting
arrangements, and maintained confidentiality of sensitive personnel records.
MIDWEST AIRLINES
Oak Creek, WI 53154
Dates employed: 1989 to 2001. Positions held during this period :
• Sales Support Representative
Provided sales support to sales account managers and travel agencies. Assessed and resolved
complex problems and issues related to travel, creating customer satisfaction and loyalty.
Demonstrated expertise in effectively interacting with diverse groups of people in a team
environment.
• Public Relations Coordinator
Represented Midwest Express Airlines to Kansas City and Omaha community organizations
through event attendance, general visibility in community and solicited opportunities for visibility
and support. Identified, analyzed, conducted site inspections. Negotiated contracts for cash and
travel donation sponsorship opportunities involving community/non-profit organizations resulting
in enhancement of community and media relations for airline.
• Team leader – Group, Meeting, and Convention Sales Department
Supervised staff of four, approved vacation requests, performed annual reviews, prepared
monthly reports, approved check requests and requests for overtime.
• Sales Representative - Group, Meeting, and Convention Sales Department
Booked group, meeting and convention travel, negotiated fares formulated quotations, prospected
and pursued new opportunities for sales with existing and prospective clientele.
• Customer Service Representative – Ticket Counter / Gate at Airport
Liaison between inflight crew (pilots and flight attendants) and passengers. As gate agent, soley
responsible for passengers on flight while on ground, for on-time departures of flight,
communication of accurate information to passengers and fulfilling customer expectations.
Accommodated special requests (i.e. seat selection, special dietary needs, wheelchairs, travel for
unaccompanied minors, dangerous goods on board, excess baggage, firearms declaration, and
passengers traveling with pet).
AURORA HEALTH CARE, Aurora Sinai Medical Center
948 North 12th Street
Milwaukee, WI 53233
Positions held while employed at Aurora Sinai Medical Center:
• Special Events Coordinator – Public Relations
Arranged and managed annual national symposia, social events, and continuing education
programs for medical professionals.
Planned and organized a fun run during “Icebreaker 89”, co-sponsored with the Greater
Milwaukee Visitors and Convention Bureau. Attendance surpassed 1,000.
Organized “Senior Celebration”, an event for seniors held at the Milwaukee County
Zoo with attendance of over 7,000.
• Medical Secretary
Scheduled surgeries, handled accounts payable, patient billing, transcribed medical dictation,
scheduled patient appointments, prepared exam rooms, answered phones, greeted
patients, and verified insurance information.
• Administrative Assistant
Provided administrative support to executives (i.e. filed, typed business correspondence,
photocopied, answered incoming phone calls, relayed messages, redirected calls, handled
meeting arrangements, travel arrangements, and transcribed dictation).
EDUCATION
Associate Degree, Medical Assistant, Milwaukee Area Technical College, Milwaukee, WI
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