Customer Service Sales
Resume:
ROSE FRANCIS
** – **** Glenanna Road, Pickering, Ontario L1V 2V9
OBJECTIVE: To obtain an Data Entry Clerk position
PROFILE:
Over 15 years of experience providing high quality customer service to a large client base
Proven ability to work well in a team to achieve individual and company goals
Strong administrative and organizational skills
Lifelong learner who has completed continuing educational courses to keep skills current
Computer literate; proficient with Microsoft Word, Excel. Knowledge of Microsoft Outlook
Demonstrates professionalism and competency to staff and clients/customers
Extensive communication skills to serve customers by telephone and via email
Exhibits great attention to detail, able to thoroughly check over work to ensure accuracy
Exceptional data entry/keyboarding skills; average typing speed of 45 W.M.P
Proficient knowledge of AS/400
CUSTOMER SERVICE EXPERIENCE:
Customer Service Representative 1995 –2010
Cinram International Inc. – Video Centre
Scarborough, Ontario
Coordinated and processed the distribution of customers products/orders across Canada
Maintained continuous communication regarding product distribution with internal and external
management and clients
Ensured electronically received sales orders (EDI) were accurate and complete
Provided client with reports of all external finished goods received and worked with warehouse
staff to maintain product accuracy
Worked with Customer Service team, manufacturing and production to meet deadlines;
communicated to the warehouse staff specific handling instructions ensuring product arrived in
excellent condition
Investigated and resolved all issues and ensured customer expectations were met
Generated internal and external reports and distributed them daily
Input customer orders daily, maintained files in AS400, monitored stock
Troubleshot and determined issues to prevent mistakes
Participated in daily meetings and conference calls; collaborated to ensure customers needs were
met
Cross-trained to cover multiple customer accounts to ensure client satisfaction
ADDITIONAL EXPERIENCE:
Sales Associate Hudson Bay (Scarborough, ON) 2013-Present
EDUCATION/TRAINING:
Office Administration General Date of Completion: April 2013
Durham College
OSSD – Ontario Secondary School Diploma
Bathurst Heights Secondary School
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