Customer Service Technical Support
Resume:
Alias Basic
***** ******** **** *****, #***
Stafford, TX 77477
**********@*****.***
Objective: To obtain a position in Information Technology or in a related field.
Work Experience:
2012-2014 Product Specialist / Customer Service Rep CMC Tech Inc - Houston, TX
• Provided technical support and sales of Video Security Systems for customers over the phone and in person when they walk in, while strived to build long-term customer relationships at the same time.
• Sold products to customers such as analog, PC-based and HD-SDI DVRs, analog surveillance cameras, IP and HD-SDI cameras, license plate cameras and ALPR systems, Access Control Security Systems, and relevant accessories.
• Recommended our products to customers based on their specific needs.
• Negotiated prices with customers, placed orders and created estimates using QuickBooks.
• Provided technical support of our products to customers and utilized Remote Desktop Software programs to remotely log in to their computers to efficiently port-forward their DVRs, show them how to use our remote software products, and troubleshot issues.
• Created RMAs for customers after concluding that the products need to be fixed or replaced.
• Troubleshot, installed, upgraded, and tested our equipments such as DVRs, hard drives, cameras, license plate cameras, filters, IRs, and boards.
2010-2011 Computer User Support Specialist Sutherland Global Services - Syracuse, NY
• Consulted as a tier 3 computer support technician over the phone for in-home AT&T DSL and AT&T Uverse customers.
• Documented customers’ call information and troubleshooting steps to properly reach a solution, as well as taking proper steps in troubleshooting customers’ issues by asking appropriate questions, using common sense and knowledge, and doing research as needed.
• Utilized LogMeIn Rescue program to remotely connect to customers’ computer to efficiently identify and troubleshoot their issues such as viruses, drivers, e-mails, web browsers, software installations, or any other issues that could be fixed or reached for solutions.
• Handled multiple issues at the same time such as talking to a customer on the phone to help him or her connect to the internet, set up wireless network, or setup wireless printer while working with other customers’ computer remotely.
• Trained the customers in the proper use of software or hardware and advised or recommended them in product or service purchases that are suitable for their specific needs to maintain a level of excellence.
2007-2010 Physical Therapy Aide Catskill Professional Plaza - Ferndale, NY
• Put and secured patients onto Intervertebral Decompression Device (IDD, Accu-SPINA) for either their back or neck.
• Collaborated with doctor to discuss and evaluate patient information for planning, modifying and coordinating treatment and to come up with new ideas to get the best results.
• Performed duties such as calling and answering telephone, taking messages and giving appointments, filling out forms, doing some billing, and being completely in charge of the office at times especially when doctor or secretary aren’t present.
• Worked on fixing and setting up computers, printers, and network as needed.
Education: Ulster County Community College Stone Ridge, New York
Computer Science Degree (AAS) Graduated in May 2006
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