Quality Control Data Entry
Resume:
LIRIO CASTELLTORT
****-** ********** ****., ***** York M2J 1A8
Home phone: 416-***-****
Email: ************@*******.***
PROFESSIONAL EXPERIENCE
July 2, 2013 - January 3, 2014 Scotiabank/Dynamic Funds
Client Account Processing Administrator - Contract
o Performed alphanumeric data entry on non-financial and financial
transactions on confidential information such as name and address
changes, SIN, tax codes, beneficiary, banking, fund codes/names and
other pertinent information.
o Sorted and distributed scanned work items on the AWD system to their
appropriate work types to ensure an efficient and organized workflow.
o Filed documents by utilizing the company's filing methodology,
indexing, cataloguing then requesting the department's Research and
Distribution to ship the storage box to offsite storage.
o Photocopied and scanned documents as needed in order to process
transactions.
o Ran, retrieved and printed reports for group accounts in order to
process trade requests.
o Reviewed, assessed documents if all are in good order before entering
data in the company's I-fast, AWD or CBase system.
o Provided administrative support such as making photocopies, sending
faxes, creating and mailing letters to the clients.
o Created new registered and non-registered client accounts in the
company's data system, making sure that all are in good order before
processing the request.
o Performed quality control on processed financial and non-financial
tasks.
o Coordinated and worked with internal personnel to resolve issues.
o Processed financial and clerical changes to clients' accounts.
o Reviewed and understand current policies and legislation governing
plans.
October 2000 - September 2011 Invesco Ltd.
Client Account Service Representative II
o Processed data entry duties on both financial and non-financial
transaction requests on registered accounts; RRSP and RESP accounts
and non-registered accounts; Investment, TFSA, Corporate and In-trust
for accounts in an accurate and timely manner.
o Opened accounts for various products such as plan transfer, purchase,
redemption, switches, systematic switch and pre-authorized chequing or
PAC
o Performed various administrative tasks such as mailing, faxing,
photocopying, and scanning of documents in order to support the daily
administrative goals of the department.
o Assisted the compliance team in a project that researched,
investigated and identified clients' account activities that were
suspicious and submitted reports to a compliance officer.
o Worked on registered and non-registered pending plan account transfer
inquiries received from investment advisors or other financial
institutions, by investigating and analyzing the problem to find a
solution in order to proceed with the transfer.
o Contacted financial advisors or branch administration representatives
as needed to obtain information in order to provide resolution on the
delay of processing.
o Ensured that the required documents needed were correct, complete and
compliant to the industry's regulations.
o Participated in the department's user testing initiative, wherein test
cases were executed and any issues that arose were reported.
o Performed quality control on financial and non-financial items.
o Worked in collaboration with internal clients to efficiently resolve
issues.
o Assisted in developing the department's Policy and Procedure manual
and acted as a subject matter expert or SME on particular areas of
endeavor.
o Performed various projects and duties assigned by the team leader.
April 2000 - October 2000 International Financial Data Services
Distribution Centre Coordinator / Mailroom Clerk
o Sorted and prepped incoming mails, courier packages and made sure of
proper allocation of documents and correspondences to different
department.
o Processed and logged all incoming and outgoing registered mail.
o Assisted with sorting various incoming mails from other financial
institutions and assisted on mass mailings.
o Ensured that cheques received were negotiable or in good order by
verifying that the details of the cheque were complete and correct.
o Prepared the documents for scanning by assigning a barcode coversheet
with corresponding task type for every document received.
o Assisted in document research and retrieval request from storage for
problem resolution requests.
o Retained scanned document batches for the required retention schedule
policy of the company.
o Monitored and kept postdated cheques until the time they were ready to
cash and then batched them for scanning.
o Processed incoming and outgoing mails and packages from Canada Post
and various special delivery services.
o Sent filed documents for storage by ensuring that the box was properly
indexed and catalogued before requesting the company's information
management service.
o Performed other related duties as required.
EDUCATION:
Centennial College - currently enrolled in Microsoft Office Support -
Excel 2010 Core course.
Humber College - completed a Records Retention and Information Management
Fundamentals course.
University of Santo Tomas, Philippines
Bachelor of Science in Food and Nutrition
COMPANY COURSES COMPLETED AT SCOTIABANK
o Anti-Money Laundering Course
o Managing Operational Risk Course
o Information Security & Privacy Course
o Accessibility for Customers and Employees with Disabilities Course
SKILLS:
Proficient in MS Word, Excel, MS Mail and Outlook
Knowledge in PowerImage, AWD, IFAST, CBASE, Vantive
Typing speed: 55-60 wpm
Contact this candidate