Customer Service Data Entry

Phillip A. Kong

** ********** ***** *******, ** L3P 6K4 905-***-**** *********@*****.**

Dear Hiring Manager:

Please find attached my resume with regards to the Data Entry Clerk (22958) position

currently available. I am a hard working, dedicated and conscientious individual strongly

seeking a position in this field.

I have over 5 years experience in clerical duties such as Data Entry, Mail Clerk and

Administrative duties supported by a bachelor of Applied Arts in Administration and

Information Management.

I have worked with Microsoft Word, Excel & Outlook for note taking regarding client profiles

and e-mail communication with clients and company personnel. In addition I working with

scanning technologies such as Synergy 7.0 and have assumed Reception duties working this

voice mail software such as Meridian. As a result of gaining this knowledge and work

experience, I believe I could be a keen asset to your company in the role of Data Entry Clerk.

I have worked with staff members at all levels and diverse clientele; fulfilling my duties

beyond set expectations.

Thank you for taking the time to consider me for this significant position. I certainly look

forward to meet you in the near future. I am available for an interview at your earliest

convenience.

Sincerely

Phillip A. Kong.

Phillip A. Kong

79 Strathmore Drive Markham, ON L3P 6K4 905-***-**** *********@*****.**

OBJECTIVE: To secure a position as Data Entry Clerk with your company.

HIGHLIGHTS OF QUALIFICATIONS:

Data entry speed of 35 words per minute

Able to lift packages up to 50 lbs

Administration experience in fast pace working environments.

Able to process large volumes of work efficiently and accurately.

Meticulous with a reputation of exceeding expectations.

Exceptional communication, interpersonal and problem solving skills.

Basic skills in Microsoft Word, Excel & Outlook, also worked with voice mail and scanning

technologies such as Synergy 7.0

Effective Team Player

EMPLOYMENT EXPERIENCE:

Shoppers Drug Mart: Stephanie Le Pharmacy Inc. Markham Ontario (Contract) 2013

Merchandiser / Cashier

Fixed & set up shelves, with the guide of a plan-o-gram

Transferred stock from old store to the new store

Greeted & Assisted customers in finding products in the store.

Promoted the Optimum Card program during the Grand Sale.

Maintained store shelves, filled stock and provided exceptional customer service at all times.

Highland Transport, Markham Ontario 2008 – 2013

Billing Clerk / Office Support

Checked dispatch instructions and paperwork carefully prior to invoicing customer orders.

Updated customers’ profiles by adding billing notes when needed.

Invoiced customers over the Internet in order to ensure accuracy of billing information.

Assisted team member when absent.

Royal Bank Financial Group: Toronto, Ontario 2006

– 2008

Audit &Control Agent

Serviced clients through the verification of credit limit changes as per RBC policy & procedures.

(Folio R0-42-18)

Ensure the customer’s credit limit is correct.

Typed letters to the customer indicating the new credit limit change.

Entered the correct customer address, the limit change and date of approval on to financial

institution form.

Phillip A. Kong

79 Strathmore Drive Markham, ON L3P 6K4 905-***-**** *********@*****.** Page 2

Employment Experience (continued)

Highland Transport, Markham Ontario 2004 – 2005

Billing Clerk / Office Support

Split and sorted office mail.

Scanned, indexed and invoiced customers using Synergy 7.1 and AS400

Billed customers for both the Van and Container Divisions

Ensured accurate invoicing, corrected.

HIGHLAND TRANSPORT

Documentation Clerk / Office Support 1994 –

2004

Provided efficient accurate paperwork for processing of company mail.

Used Synergy Indexing 7.1 to process the Billing paperwork in large volumes.

Indexed documents by order number & document type

Coordinated the delivery of office mail which included verifying, sorting and distributing the mail.

Reception duties, transferring calls efficiently and professionally making sure the incoming call is

sent to correct person/department.

EDUCATION:

Ryerson Polytechnic University 2001

Bachelor of Applied Arts, Administration and Information Management

Bother Andre High School 1990

Ontario Secondary School Diploma

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