YOLANDA JOSEPH
** *********** ******, *******, **, M1B 4M6
Contact: 647-***-****
Email: *******.*******@*******.***
OBJECTIVE:
To obtain employment in a fast-paced customer service environment, where my
skills can be utilized to a high degree in order to benefit the company. I
would also enjoy a position in which I could develop professional customer
service and communication skills. I am quick to learn, unafraid of a
challenge, enjoy working with people and dealing directly with all sections
of the public.
HIGHLIGHTS AND QUALIFICATIONS:
General Attributes/ Interpersonal Skills
< Independent work ethic and excellent communication and
strategic problem solving skills
< Works well independently as well as in a group setting
while maintaining a positive attitude
< Proven initiative, reliable achievements while possessing
strong organizational skills
Administrative
< Efficient technical computer skills in MS Word, Excel,
PowerPoint and Internet
< Ability to think both logically and analytically to solve
complex problems while serving customers
< General Office duties, including answering, parking and
transferring incoming calls
< Ability to multitask as well as prioritize
EDUCATION:
September 2009-June 13 Blessed Mother Teresa Catholic Secondary School
Toronto, ON
< Obtained OSSD in 2013
EMPLOYMENT EXPERIENCE:
December 2011- Currently Wal-Mart Canada
Toronto, ON
Courtesy Desk Associate
< Assisted customers with information, refunds,
exchanges and directions.
< Ensured refunds/exchanges are completed accurately
through properly following Refund Automation
procedures according to company guidelines.
< Answered, parked, transferred incoming phone calls on
a switchboard telephone system
Cashier
< Maintained excellent productivity levels by scanning
merchandise quickly and accurately while achieving
the items per hour goal
< Answer customers' questions, and provide information
on procedures or policies.
< Count money in cash drawers at the beginning and
ending of shifts to ensure that amounts are correct
and that there is adequate change.
< Request information or assistance using paging
systems
June 2011- September 11 Astro Zodiac Amusements
Toronto, ON
Ride & Games Attendant/ Food Concessions
< Supervised the use of inflatable bouncers as well as
rides while in use
< Kept a uniformed amount of patrons allowed on each
activity
< Induced customer participation and supplied with
necessities
< Took orders, made change and balanced cash receipts
at the end of each shift
< Greet and served each customer in a kindly manner
December 2009 Reid and Reid Auto Services
Toronto, ON
Receptionist
< Provided informative service for customers with inquiries
< Kept a detailed filing system of all transactions and
services that were provided
< Provided clerical duties as well as used proficient MS
Office skills to complete multiple tasks
< Answered and transferred calls on a switch board telephone
< Distributed receipts of services according to appropriate
cliental
September 2008- June 09 Mary Shadd Public School
Toronto, ON
Safety Patroller
< Ensured the safety of the community and students
attending nearby schools
< Maintained a safe and functional atmosphere for
community members
< Recorded and documented traffic violations
< Reported violation acts to authority for safety
awareness
< Built a rapport with community members while becoming
a role model for younger students
References Available Upon Request