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Customer Service Services

Location:
Scarborough, ON, Canada
Posted:
March 14, 2014

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Resume:

YOLANDA JOSEPH

** *********** ******, *******, **, M1B 4M6

Contact: 647-***-****

Email: *******.*******@*******.***

OBJECTIVE:

To obtain employment in a fast-paced customer service environment, where my

skills can be utilized to a high degree in order to benefit the company. I

would also enjoy a position in which I could develop professional customer

service and communication skills. I am quick to learn, unafraid of a

challenge, enjoy working with people and dealing directly with all sections

of the public.

HIGHLIGHTS AND QUALIFICATIONS:

General Attributes/ Interpersonal Skills

< Independent work ethic and excellent communication and

strategic problem solving skills

< Works well independently as well as in a group setting

while maintaining a positive attitude

< Proven initiative, reliable achievements while possessing

strong organizational skills

Administrative

< Efficient technical computer skills in MS Word, Excel,

PowerPoint and Internet

< Ability to think both logically and analytically to solve

complex problems while serving customers

< General Office duties, including answering, parking and

transferring incoming calls

< Ability to multitask as well as prioritize

EDUCATION:

September 2009-June 13 Blessed Mother Teresa Catholic Secondary School

Toronto, ON

< Obtained OSSD in 2013

EMPLOYMENT EXPERIENCE:

December 2011- Currently Wal-Mart Canada

Toronto, ON

Courtesy Desk Associate

< Assisted customers with information, refunds,

exchanges and directions.

< Ensured refunds/exchanges are completed accurately

through properly following Refund Automation

procedures according to company guidelines.

< Answered, parked, transferred incoming phone calls on

a switchboard telephone system

Cashier

< Maintained excellent productivity levels by scanning

merchandise quickly and accurately while achieving

the items per hour goal

< Answer customers' questions, and provide information

on procedures or policies.

< Count money in cash drawers at the beginning and

ending of shifts to ensure that amounts are correct

and that there is adequate change.

< Request information or assistance using paging

systems

June 2011- September 11 Astro Zodiac Amusements

Toronto, ON

Ride & Games Attendant/ Food Concessions

< Supervised the use of inflatable bouncers as well as

rides while in use

< Kept a uniformed amount of patrons allowed on each

activity

< Induced customer participation and supplied with

necessities

< Took orders, made change and balanced cash receipts

at the end of each shift

< Greet and served each customer in a kindly manner

December 2009 Reid and Reid Auto Services

Toronto, ON

Receptionist

< Provided informative service for customers with inquiries

< Kept a detailed filing system of all transactions and

services that were provided

< Provided clerical duties as well as used proficient MS

Office skills to complete multiple tasks

< Answered and transferred calls on a switch board telephone

< Distributed receipts of services according to appropriate

cliental

September 2008- June 09 Mary Shadd Public School

Toronto, ON

Safety Patroller

< Ensured the safety of the community and students

attending nearby schools

< Maintained a safe and functional atmosphere for

community members

< Recorded and documented traffic violations

< Reported violation acts to authority for safety

awareness

< Built a rapport with community members while becoming

a role model for younger students

References Available Upon Request



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