Customer Service Technician

James Cataldo

Chicago, IL, 609-***-****, *****.***********@*****.***

CAREER SUMMARY

Dependable Slot Technician licensed by multiple gaming boards with over six years of experience and

strong work ethic and excellent technical and customer service skills. Methodical troubleshooter and team

leader.

SKILLS

● Experienced with all aspects of electronic gaming equipment repair and maintenance

● Ability to read and understand schematics, wiring diagrams and service manuals

● Skilled in the assembly, testing, and repair of electronic devices

● Basic knowledge of electricity, electronics, and mechanics of gaming devices

● Microsoft Word, Excel, PowerPoint, AutoCAD,

WORK EXPERIENCE

Advanced Gaming Associates, LLC, Hammonton, NJ, October 2008 – present

Slot Technician

● Install, troubleshoot, and repair electronic gaming equipment interfacing with various client networking

systems

● Maintain electronic gaming equipment to prevent downtime

● Perform optioning for multiple machine manufacturers

● Prepare reports documenting issues and solutions

● Provide excellent customer service treating customers with respect and responding to their needs

● Conduct on-the-job training and development of less experienced technicians

● Lead teams of technicians on installation projects

● Licensed by Gaming Boards in Illinois, Kansas, Nevada, New York, New Jersey, Connecticut, Alabama,

Florida, and Mississippi

Best Buy, Mays Landing, NJ, 2007 through 2008

Media Sales Associate

● Sold electronics including video games, stereo equipment, DVDs, CDs, etc. in a retail store

EDUCATION AND TRAINING

Atlantic Cape Community College, Atlantic City, NJ, 2008

Certificate in the 6-month Slot Technician Program

Camden Community College, Blackwood, NJ 2006 through 2008

Coursework in Video Game Design and Development

Open to travel

Contact this candidate