Customer Service Administrative Assistant

Kesang Yuden

** ********* ***, ***** ***

Toronto, Ontario, M6K 2V8

Telephone: 647-***-****

E-mail: *******@*****.***

OBJECTIVE

To secure a position as a Data Entry Clerk

SUMMARY OF QUALIFICATIONS

. 3 year's experience in front line as an administrative assistant

. Office Administrative experience

. Excellent typing and data entry skills

. Strong written and verbal communication skills

. Strong interpersonal skills with an excellent customer service

orientation.

. High accuracy and attention to detail when performing a wide variety of

tasks

. Comfortable working and interacting with the public, large groups, and

media

. Ability to multi-task and meet deadlines

. Excellent time management, organizational and problem solving skills

. Extensive knowledge of Microsoft Office Suite, including Outlook, Access

Word, Excel, Power Point, lotus notes and the ability to learn new

software quickly

. Ability to deal with sensitive issues including confidential information

and records with diplomacy and tact

. Ability to work both individually and as part of team

. Ability to communicate in English, Nepali, Hindi, Italian and Tibetan

ADMINISTRATIVE SUPPORT SKILLS AND KNOWLEDGE

. Scheduling Expertise

. Payroll Administration

. Office Systems and Procedures

. Attendance Management Ability

. Able to fax and photocopy

. Proofread and editing skills

. Organizing/File Maintenance

COMPUTER KNOWLEDGE

. Microsoft Office : Windows 7, Word, Excel, Access, PowerPoint, the

Internet and e-mail

. Accurate data-entry skills with a typing speed of 60-80 words per minute

RELATED WORK EXPERIENCE

Receptionist/Administrative Assistant

February 2013-Present

Temporary positions in various corporations (Sick Kids, UBI Soft Etc.)

Toronto, Ontario

. Greeted guests and act as a liaison between them and the employees

. Demonstrated proficiencies in telephone and front-desk reception

within a high-volume environment

. Sorting, batching, retrieving, editing various documents, and updating

online documents

. Scheduled and organized meetings, including preparation and co-

ordination by booking the facility, pre-mail, arranging and setting up

equipment, refreshments, etc., as required

Kesang Yuden

Telephone: 647-***-**** E-mail: *******@*****.***

PAGE 2 OF 2

RELATED WORK EXPERIENCE(Continued)

Auditor/Client Service Representative

October 2012-January 2013

DTA Services

Toronto, Ontario

. Served as a one point of contact for a group of DTA's clients and

their transportation carriers/couriers

. Updated the phone and distribution lists

. Opened and batched transportation invoices, sorting them in

alphabetical order

. Applied allocation codes and ensure that proper documentation is

attached

. Performed a through freight rate audit and recommend to reduce

transportation costs

. Daily received and applied via email or telephone and generate reports

as required by the clients

Administrative Assistant / Receptionist (Co-op Placement) April

2012 - May 2012

Catholic Children's Aid Society of Toronto

Toronto, Ontario

. Responded to all incoming calls (over 100 calls a shift); utilized the

staff's directory of over 300 entries to locate the correct extension

and transferred calls to the correct staff member; provided accurate

and up-to-date information to callers

. Assisted with Guest Bookings and arranged meeting room schedule

. Updated the staff directory with correct information

. Performed mail room duties; received, sorted and distributed incoming

mail; prepared outgoing mail and packages by affixing proper postage

and contacting local or national courier companies to arrange on-time

delivery

. Professionally provided an excellent first point of contact of

organization in the reception area by always welcoming and greeting

visitors, and keeping up-to-date on staff's whereabouts in the

building in order to provide accurate information

Administrative Assistant

February 2009 - December 2011

Bay and Wellesley Clinic

Toronto, Ontario

. Maintained and organized electronic records management system for all

incoming and outgoing correspondence

. Provided administrative support for the department/division including

handling the telephone system, assisting visitors, and resolving a

range of administrative and billing problems and inquiries

. Redirected calls as appropriate and took clear, concise messages when

required

. Created and updated the database with 40 new clients per month;

ensured seamless flow of office operations by organizing and setting

up routines for handling paperwork and office systems

. Coordinated calendars and meeting schedules for four family physicians

and three administrative support staff

. Accurately reconciled over 50 invoices monthly; and resolved

discrepancies

. Responsible for client medical billing and managed the reconciliation

of accounts receivable on daily basis to ensure accurate and timely

management of billings and audited balanced reports

Kesang Yuden

Telephone: 647-***-**** E-mail: *******@*****.***

PAGE 3 OF 3

RELATED WORK EXPERIENCE (Continued)

Customer Service Agent June 2005 - November 2008

Gemma Communications Toronto, Ontario

. Provided exceptional service while growing Gemma Communication sales

revenue by developing value partnerships with clients

. Answered inquiries from clients, built relationships, identified

opportunities to up-sell product and effectively resolved all customer

issues

. Calmed upset/angry customers researched and rapidly solved problems

and rebuilt client trust to prevent the loss of key accounts.

. Consistently exceeded the monthly $3,500 sales quota by 58% for 1 of

the 3 years of employment

. Made 100 outbound cold calls to new and dormant accounts to cultivate

relationships that ensured long term customer retention and future

sale opportunities

. Provided high quality customer service to over 1,500 customers;

leveraged service skills to achieve 100% customer satisfaction

. Handled outbound calls for Canadian customers on behalf of Citibank's

Citimaster cards, MBNA Travel, and Reliance Home Comfort/Union Energy

to introduce and sell market campaigns for their products and services

EDUCATION AND TRAINING

Connections Computer and Office Training Program January - March

2012

St. Stephen's Employment and Training Centre Toronto, Ontario

. Received training in MS Windows 7 and MS Office 2007, Service

Excellence and Business Communication

Hotel Management Diploma September 2003 -

January 2005

Fanshawe College London, Ontario

. Graduated with Diploma in Hospitality Management

Certificate in Business Management June 1999 - August

2001

Kathmandu Academy Nepal

. "A" level studies in Business Administration

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