Customer Service Manager

Maria Williams-Davis

Family Case Manager

Pearland, TX

**************@*****.*** - 832-***-****

To contribute to the overall success of a company in a position of diverse responsibility which requires strong

organizational, planning, problem-solving and follow-through skills.

WORK EXPERIENCE

Family Case Manager

YWCA of Central Alabama - 2012 to 2012

Interviewed clients that were in need of emergency assistance with rent and determined eligibility based on

poverty guidelines mandated by the state.

• Completed paperwork in order to execute the proper assistance for clients.

• Worked in connection with other Social Service Agencies in order to help the client to obtain the necessary

services to carry out day-to-day living.

• Helped clients to set and carry out goals that will help them to complete goals that they have in order to

reach self sufficiency.

• Clerical duties included filing of paperwork, answering phones, data entry, documentation.

Case Manager

Jessie's Place - 2007 to 2012

Interviewed clients that are in need of emergency assistance with rent and determined eligibility based on

poverty guidelines mandated by the state.

• Completed paperwork in order to execute the proper assistance for clients.

• Worked in connection with other Social Service Agencies in order to help the client to obtain the necessary

services to carry out day-to-day living.

• Helped clients to set and carry out goals that will help them to complete goals that they have in order to

reach self sufficiency.

• Clerical duties included filing of paperwork, answering phones, data entry, documentation.

Occupational Therapy Intern

Cooper Green Hospital - Birmingham, AL - 2007 to 2007

• Worked with recovering stroke patients on a daily basis by administering

physician-prescribed treatments, including assisting in fine motor skills, walking,

and other life functioning skills.

• Assisted in developing at-home programs for patients to continue exercises and

development of motor skills, allowing patients to return home in a shorter amount of time.

Occupational Therapy Intern

Clear Lake Rehab Hospital - Clear Lake, TX - 2006 to 2007

• Worked with recovering stroke patients on a daily basis by administering

physician-prescribed treatments, including assisting in fine motor skills, walking,

and other life functioning skills.

• Assisted in developing at-home programs for patients to continue exercises and

development of motor skills, allowing patients to return home in a shorter amount of time.

Mental Health Counselor, Director of Summer Camps

Lee County Youth Development Center - Opelika, AL - 2005 to 2006

Counseled individual and family groups for evaluation and treatment

* Assisted in establishing Summer camp sessions for special needs

children

* Fund Raising and Marketing

Volunteer

EDUCATION

Masters in Health Services Management

Salem International University

2013

Occupational Therapy

Tuskegee University - Tuskegee, AL

1999 to 2006

ADDITIONAL INFORMATION

Qualifications

-Strong administrative and interpersonal skills

-Ability to handle multiple conflicting priorities simultaneously

-Excellent communication and organizational skills

-Excellent customer service & problem solving abilities

-Ability to coordinate projects and work independently, as well as being a good team player

-Familiarity with patient care, protocols and treatment plans

-Medical Terminology

-Experience working with youth

-Microsoft Office (Word, Excel, PowerPoint)

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