Customer Service Associate

Patrice Pastelak

**** ** **** *** #**

Coconut Creek, FL 33073

*** -***-****

Work Experience: Business Office Associate

Carmax Auto Superstores, Pompano Beach, FL June, 2009-Present

Experienced and responsible for opening and closing duties within the office. Tender cash

transactions in excess of twenty-thousand dollars ($20,000.00), accounts receivable

experience in all methods of payments. Prepare all documents related to the sale and

purchase of vehicles. Assist sales staff, also obtain payoff information for customers.

Respond to high volume telephone inquiries, while maintaining customer service issues. As

a DMV administrator, I am experienced in all facets of tag and title v ehicle registrations.

Prepare bank deposits, capable of organizing and prioritizing office duties. As a mentor, I

am qualified to train and lead co-associates in a professional manner. I am a notary in the

State of Florida, and I remain committed to ou tstanding customer service.

Lowe's Companies, Coral Springs, FL February, 2006-June, 2009

Cashier/Customer Service Associate

Responsible for merchandise checkout on POS system. Process credit applications customer

account payments. Assist customers with item selections and purchases. Responsible for

customer inquiries, sales and merchandise returns. Assist in training newly -hired associates

within front-end operations. Ability to handle heavy inbound telephone inquiries.

Acknowledge and provide customers in a professional friendly manner resulting in customer

satisfaction Accustomed to working retail varied shifts.

Education

Drake Business School, Executive Sec'y Diploma/GED

NY, NY

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