Administrative Assistant Customer Service

CHRIS HOWLINGS, Email: *************@*****.***

*** **** ********, *********, ** L3Y 5L9 Telephone: 647-***-****

- Business Oriented Administrator with an ability to understand and execute

broad corporate policy and make effective decisions

- Strong analytical abilities, well-organized with excellent problem

solving skills and mathematical aptitude

- Solid relationship builder who communicates effectively to address

customer needs

- Collaborates well on teams and able to work independently

- Prompt, reliable and discrete professional

- Proficient in Microsoft Office Word, Power Point, Access, Excel and a

solid foundation in Internet Explorer, Windows Operating System, and

Remedy System

Career History

Care Giver 2012-Feb 2013

eHealth Ontario 2005 - May 2012

Office Assistant - Named "Employee of the Quarter" in second quarter of

2011

- Created a management system to track all individual offices and

workstations (3000 keys) for 3 locations, enabling easy retrieval when

back-up or replacement keys were required.

- Assisted with the creation of a tracking process for inventory (i.e.,

office supplies, furniture, IT equipment) received from suppliers for

internal and external auditing purposes.

- Served as internal courier; coordinated the distribution of incoming and

outgoing mail/ deliveries. Ensured that outgoing items were appropriately

distributed and items received were disseminated accurately and on time.

- Set-up workstations for all new employees to ensure smooth onboarding

(i.e., provided welcome packages, ensured proper functionality of

workstations, provided details on health and safety and office facilities

procedures).

- Opened and closed tickets received via internal Remedy System (tracking

system to address and monitor internal facilities issues). Assessed

issues and addressed accordingly. Met all established Service Level

Agreement (SLA's) time lines for resolving issues.

- Maintained inventory and office supplies, ensuring costs were kept at a

minimum without compromising quality and deliverables. Consistently

researched vendors to ensure competitive pricing.

- Monitored office surroundings by conducting daily walkabout to ensure no

Health and Safety issues. Addressed any concerns in a timely and

efficient manner.

Intercon Security Feb - April 2005

Security Officer

- Conducted routine patrols (interior and exterior) of the premises to

ensure safety regulations were met.

- Checked all gauges ensuring proper settings in boiler room.

- Monitored temperature of freezers to make sure the products weren't

overheating.

Kraft Canada Jun - Nov 2003

Administrative Assistant

- Entered product information into Kraft in-house database.

- Conducted quality insurance on data entered into system.

- Suggested ways to improve database for more user friendly access.

Onlane 2002 - 2003

Administrative Assistant/Data Entry Clerk

- Conducted data entry for different vehicles into Onlane in-house database

system.

- Attached digital photos of vehicle parts into the Onlane information

system.

- Provided quality assurance ensuring data and photo corresponded.

Correspondent Network 2001 - 2002

Administrative Assistant/Data Entry Clerk

L.C.B.O. 2013/2003 - 2004 / 1997 - 1999

Customer Service Representative

(Summer & Christmas Seasonal Contract)

Education / Professional Development

Security Officer Training, Centre for Security Training & Management, 2005

Toronto East Danforth Job Finding Course, YMCA HRDC Program, 2004

Diploma in Business Administration Management, Seneca College, 1999

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