Customer Service Sales

Jean Villafuerte

** ******* ****, ****, ******* L1S 3L3

Home Tel: 905-***-**** Cell phone: 416-***-****

Email: ****.***********@****.**

SUMMARY OF QUALIFICATIONS:

Administration Skills

. 8 years of demonstrated experience as an administrative clerk, detail-

oriented individual with organizational and time management skills to

perform quality work in a demanding work environment

. Excellent report writing, presentations, correspondence, proofreading

with attention to detail

. Efficient in performing general office duties such as filing office

documents, answering telephone calls, responding to a variety of

routine and non-routine inquiries, maintaining office supplies and

ordering system, scheduling/arranging meetings, including booking

conference/meeting rooms

. Expertise in handling customer needs, addressing inquiries and

concerns, providing and explaining complex information clearly and

dealing with objections effectively

Computer Skills

. MS Office (Word, Excel, Outlook) Special Software : AS 400, SIBL, RPM

and researching using the Internet

. Accurate and fast data entry typing 50 wpm, 9100 ksph

Accounting Skills

. Over 11 years experience in Accounts Payable and Accounts Receivable

. Highly knowledgeable in accounting principles and procedures

PROFESSIONAL EXPERIENCE:

Deli Associate Wal-Mart Canada, Whitby, ON Nov. 2013

. Attending to customer needs regarding sliced meats, cooked products

and pre-packed items

. Ensuring temperature logs of coolers and food display cases are up to

date by taking temperatures every two hours

. Preparing chickens, ingredients and supplies for rotisserie by

following the food plan furnished by the home office

. Cooking for hot display and "grab and go" case - whole rotisserie

chicken, chicken wings, chicken tenders and cubed potatoes

. Monitoring temperatures of items on hot display case every two hours

. Stocking pre-packed items on various display cases

. Ensuring store safety by conducting "safety sweep" and signing the

"Sweep Log" at store-designated time frame

. Cleaning meat and cheese slicers at regular time intervals

. Washing chicken skewers, trays, tongs, knives and other tools used in

food preparation

. Maintaining the overall cleanliness of the whole Deli area before

closing time by wrapping up meats and cheeses, cleaning display cases

and sweeping and washing floors

. Ensuring all temperature logs and cleanliness monitoring logs are all

signed off by initialing all assigned tasks

Senior Administration Clerk B2B Trust, Toronto, ON 2004 -

2012

. Processed specific financial or non-financial transactions, according

to B2B Trust's standards, policies and procedures

. Sorted/assigned documents to departments for distribution through an

Imaging System using AS400, RPM and SIBL

. Routed documents manually to departments off the Imaging System

. Prepared/logged cheques/blotters and other documents to be couriered

to Fund Companies

. Performed data entry of documents and faxes

. Quality control of documents and images prior to distribution,

ensuring all audit checks were completed

. Trained new employees in policies and procedures

. Supervised new employees after training, provided assistance and

helped resolve issues

. Worked closely with numerous groups within the company ensuring

customer needs were optimally met

. Undergone and passed AML/ATF tests on a yearly basis

. Participated in department meetings and contributed to the planning

process to achieve departmental and personal goals

. Communicated any problems or concerns and submitted recommendations to

improve work processes to the supervisor

. Participated in special projects and carried out any other similar or

general task at the request of management

. As back-up receptionist answered telephone calls and directed calls to

appropriate department or person

. Entertained walk-in clients i.e. executives, accountholders,

applicants, couriers

. Received documents such as cheques, correspondence for various people

and departments

. Ordered files from Iron Mountain from time to time, filled in supplies

order of various agents

Sales Associate 7-Eleven Food Stores, Ajax 2004

. Ensured that sales procedures were completed in a speedy and accurate

manner

. Provided excellent customer service and a positive contributor to a

healthy environment

. Participated with the store team in achieving all aspects of service,

store readiness and cleanliness and restocking of products

. Collected and accepted cash, credits and charge payments from the

customers

. Provided accurate pricing information by referring to the price sheets

and special sale bulletins

. At the end of shift, conducted physical count of money and specified

items identified by store management

. Prepared end of shift report by filling out the proper forms and

transferring data from such report to the electronic data system

ACADEMIC ACHIEVEMENT:

Bachelor of Science in Commerce, Major in Accounting

Polytechnic University of the Philippines, 1979

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