Quality Assurance Manager

Seeking position in...

Quality Assurance/Business/Systems Analysis/Process Improvement/Project

Management

I am an accomplished software quality assurance engineer and systems

analyst with 20 years of experience. My expertise is in leading and

managing testing efforts, systems analysis, and process improvements on

newly developed, modified, and enhanced software applications. I possess

extensive experience in implementing and improving full software life cycle

development processes, and a diverse technical background. I have worked

with systems that include from scratch enterprise solutions to off-the-

shelf canned software to websites developed for small businesses. With a

proven ability to implement technologies that increase productivity and

enhance user interaction, I am certain my experience and qualifications

will enhance the results of any team.

ESSENTIAL CONTRIBUTIONS

. Manage software systems improvement projects.

. Perform business analysis on existing systems and applications.

. Document business transactions, processes, and workflows.

. Identify areas of challenge and recommend modifications for improvements.

. Perform system and software testing on newly developed, modified, and

enhanced software applications ensuring all quality standards are met.

. Contribute extensively to writing and designing master and child test

plans, use cases, test scripts, test cases, and real world scenarios for

both manual and automated testing.

. Improve software quality assurance methodology to provide more efficient

processes.

. Close gaps in testing to improve quality of application and resume normal

testing cycles.

. Coach under-experienced team members to ensure consistency in quality

assurance and testing practices.

. Lead off shore teams to ensure quality and consistency in testing

processes and quality of application.

. Support users before, during, and after implementation to enhance user

interaction.

. Facilitate daily and weekly status meetings to management.

EDUCATION/TRAINING

. Associates: Programming Specialist Dekalb Technical, Clarkston,

GA 07/2006

. Oracle 10g DBA Certification Training Advanced Technology Group

12/2009

TECHNICAL SUMMARY

.

. Applications/Systems: Harris NorthStar Utilities, New World Systems

(Logos.NET), Enterprise, Seibel CRM 6/7, Custom Internal applications,

Client Server, Web

. Development Environments: Java, .NET, Waterfall, Agile, MS Visual Studio

6.0/2005/2008, MS Visual Source Safe 2005, Oracle SQL Developer 1.1.2.25,

Oracle OC4J, Java - Eclipse 3.2 SDK, CMM level 3 and 4

. Operating Systems: Windows XP/7 Professional, Server 2000, 2003, 2008

. Bug Tracking: Bugzilla, Quality Center, Test Director, DevTrack

. Test Automation: WinRunner, LoadRunner

. Languages: HTML, ASP .Net, VB .Net,

. Additional Software: MS Office 2010/2007/2003, VMWare, SharePoint, MS

Office 2003/2007/ 2010, MS Visio 2010, Citrix GoToMyPC, Troll, Enterprise

Communicator, Sybase PowerDesigner Viewer 12, Toad, TortoiseSVN, Microsoft

Project, Microsoft SQL Server 8.0, Harvest Change Manager, SQL Navigator,

DameWare Mini Remote Control, MS SQL Server 7.0/2008, Microsoft Project,

MS Visual Studio 2005/2008, SQL Navigator

. Databases: Oracle 9i/10g; MS SQL Server 2005 and 2008;

. Browsers: Internet Explorer, Chrome, Firefox

. Reporting: Cognos 8

.

PROFESSIONAL EXPERIENCE

Stibo Systems

Kennesaw, GA

Quality Control Analyst July 2013 -

February 2014

Responsibilities:

. Environment - Java

. Developed test strategy and test plan documents.

. Specification review.

. Requirement creation.

. Test case creation.

. Internal test case review.

. Test case execution.

. Track test execution progress and report status.

City of College Park contracted via Robert Half Technology

College Park, GA

Lead Systems Analyst Consultant February 2013 -

June 2013

Responsibilities:

. Environment - Java, .NET

. Managed a project for major enterprise systems consisting of Utility

Billing, Finance, Human Resources, Tax, and Community Development

. Project team made up of 10+ members including executive staff, department

heads, and the city manager.

. Determined operational objectives by studying business processes and

transactions.

. Constructed workflow charts and diagrams

. Studied Harris NorthStar Utilities and New World Logos.NET systems

capabilities.

. Improved system by studying current practices and designing

modifications.

. Recommended controls by identifying areas of challenge and writing

improved procedures.

. Defined project requirements by identifying project milestones, phases,

and elements

. Formed project team.

. Monitored project progress by tracking activity; resolving problems;

publishing progress reports; recommending actions.

. Maintained system protocols by writing and updating procedures.

. Provided references for users by writing and maintaining user

documentation; providing help desk support; training users.

. Facilitated executive presentations to government officials.

Cox Communications contracted via Orasi Software

Alpharetta, GA

QA Lead Consultant March -

October 2012

Responsibilities:

. Environment - Java, .NET

. QA Lead Consultant for Cox Business projects.

. Managed 9+ onsite, offsite, and offshore QA team members.

. Developed test strategy and test plan documents.

. Estimate and forecast QA time and resources.

. Track and analyze requirements.

. Internal and external test case reviews.

. Assign tasks to testing team and ensure all have sufficient work

throughout the project.

. Track test execution progress and report status.

. Track defect lifecycle during test execution phase and report status.

. Log and report project related risks in HP Quality Center.

. Liaison with product manager, project manager, business teams, business

analysts and developers throughout each project lifecycle.

. Work with developers and business analysts to ensure software is built in

line with agreed technical specifications, business requirements, and

general application standards.

. Facilitate project meetings with business owners, project team, and QA

team.

. Report status to executive management.

. Attend and participate in regular conference calls with onsite, offsite,

and offshore teams.

. Track and report upon testing activities, including testing results, test

case coverage, required resources, defects discovered and their status,

performance baselines, etc.

. Monitor timely delivery of milestones.

. Approve team time sheets for projects.

American Viatical Services

Kennesaw, GA

QA Manager 2009 - 2012

Responsibilities:

. Environment - .NET

. Managing QA across business group for all internally built applications

. Managed 5+ offshore team members.

. Chief tester and responsible for verification prior to live release of

all in-house applications

. Work closely with developers and users to ensure software built in line

with agreed team procedures, business requirements and general windows

standards

. Develop, implement, manage, and maintain all quality assurance processes

and methodology.

. Developed test strategy and plan documents.

. Develop, managed, and maintained test cases for manual test efforts.

. Develop, managed, and maintained defect tracking.

. User education for best practice, system usage, and issue/change

submissions

. Management of all documentation pertaining to the systems development

. Backup technical analyst

. Backup report analyst using SQL queries with MS SQL Server Management

Studio.

. Create and managed test schedules for all internally developed systems.

. Junior level .NET programming as needed.

. Backend data verification using SQL queries with MS SQL Server Management

Studio.

. Report status to management.

. Business analysts for all internally developed systems.

. Configuration management for QA and Live releases

. Deployment management of Live releases

. Assisting users with computer hardware and software issues.

DHL Global Mail Forest Park,

GA

Lead QA Engineer 2007 - 2009

Responsibilities:

. Environment - Java

. Responsible for 80% manual testing and 20% automated testing

. Served as lead tester with development team to reduce the critical

defects prior to formal test cycles.

. Served as lead tester for various modules during R2 in an Agile

environment.

. Served as lead on-onshore testing resource for functional test efforts

(offshore teams located in Germany and India).

. Developed test strategy and plan documents.

. Performed application integration testing to ensure newly developed and

modified modules did not adversely affect completed modules.

. Performed system integration testing to ensure the newly developed and

modified application system does not adversely affect legacy systems

already in place.

. Served as a continual resource for smoke test.

. Created and modified manual test cases and defects for internally

developed systems.

. Facilitated meetings on the testing methods, processes, and procedures.

. Facilitated status meetings to management.

. Coached new contractors and DHL employees on and offshore.

. Created and managed test schedules for individual projects.

. Worked closely with business analysts in gathering functionality for

building requirements documents

. Worked closely with business resources to ensure products were ready for

acceptance testing.

. Backend data verification of Oracle 10g database using Oracle SQL

Developer.

Digital Insight

Norcross, GA

QA Engineer 2005 - 2007

Responsibilities:

. 50% manual testing and 50% automated testing

. Primary automated test analyst for Positive Pay and Balance Reporting CMS

Products using Mercury Winrunner.

. Created and modified manual test cases to be used for automated test

scripts for the Positive Pay, Balance Reporting, Money Market, and Alerts

products.

. Developed test strategy and plan documents.

. Create test rule documents to be used as requirements for products with

no formal technical documentation.

. Primary manual test analyst for the Harris Bank Challenge Manager

feature.

. Coordinated successful recreations and resolutions of Production Support

issues.

. Assisted in documenting and implementing formal processes for updating

automated test scripts, setting standards for automated scripts, and the

new QA personnel checklists and guidelines book.

. Performed the defect analysis use to drive our process improvement

standards directed by the PMO Director.

Accenture Technology Solutions

Atlanta, GA

Systems Analyst 2004 - 2005

Responsibilities:

. 75% manual testing and 25% automated testing

. Served as test lead on BASA Type 3 projects: 1) Siebel/CATS Integration,

2) BB Attack/Siebel Contract Connect, 3) BB Attack/Siebel TeleNet

Contacts, 4) and Siebel/Dialer.

. Served as production support team member for Bellsouth employees after

the Siebel/Dialer implementation.

. Developed test strategy and plan documents.

. Analyzed requirements for creation of test conditions.

. Developed, designed, implemented, and executed test cases with Mercury

Test Director.

. Executed regression test.

. Executed performance test for BB Attack/Siebel Contract Connect and BB

Attack/Siebel TeleNet Contacts projects with Mercury Loadrunner.

. Successfully managed and maintained test cases and defect issues with

Mercury Test Director.

. Conducted daily test meeting to report progress and status to all

concerned parties.

. Assisted in Siebel/Dialer configuration.

. Assisted in Siebel/Dialer training documentation.

. Served as trainer for Siebel/Dialer functionality.

. Served as Siebel/Dialer tech support to the Bellsouth AMC and Telesales

. Backend testing of Crystal Reports

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