Customer Service Administrative Assistant
Resume:
THAIS M. JACKSON
*********@*****.***
Milwaukee, WI 53216
PROFESSIONAL OBJECTIVE
To obtain a position of Administrative Assistant with your company using a positive attitude, great attention to detail and
accuracy, and a desire to succeed in a fast-paced environment to make a difference in the office administrative procedures.
PROFESSIONAL STRENGTHS & SPECIAL SKILLS
● Customer service ● Record maintenance ● Telephone Answering (8 lines)
● Filing ● Event coordination ● 10 Key Calculator
● Mail handling ● Travel logistics ● Confidentiality
● Multicultural interaction ● Office procedures ● Supplies management
● Data Entry ● Ability to prioritize ● Word Processing
● Typing 60-65 wpm ● Detail oriental ● Internet & Email
● Microsoft Office ● Word, Excel, PowerPoint ● Outlook & Publisher
PROFESSIONAL EXPERIENCE
THE LIVING CHURCH FOUNDATION Milwaukee, WI
Fulfillment Manager 08/19/2002 – 03/28/2013
Assist in budget preparation and expense management activates to achieve cost-effectiveness.
Determine business forecast and develop strategies to meet revenue goals.
Support in marketing initiatives and oversee promotions and email offers.
Maintain circulation database for customer service transactions.
Develop mail strategies and create mailing list for magazine promotions.
Review mailing lists and make any additions or removal.
Prepare customer service reports and weekly sale reports for upper management.
Administrative Assistant/Circulation Clerk 01/13/2000 – 08/16/2002
Maintenance of Business & Circulation Department, including cataloging, distribution, and record
keeping of accounts payable & accounts receivable & processing credit card orders.
Helped plan and organize company functions.
Organize travel schedules and book reservations
Schedule and verify appointments and meetings of managers perform filing data management,
drafting and some editing short office letters & memos.
Internet and email access as well as printing, scanning, faxing, and photocopying documents.
Circulation Clerk 09/23/1992 – 01/10/2000
Handling customer address changes, order processing phone, on-line, & mail orders.
Handle all word processing and typing. Inputting data for daily reports & inventory.
Answered the telephone and represented the company in a professional and businesslike manner.
Mailing, Shipping, & Equipment – fold, stuff, & sealing all mailings with affixed postage and keeping
accurate counts, prepare daily mail and take to post office and shipping UPS and FedEx packages at
the end of each day.
EDUCATION
1) MATC 01/2014 – 12/2016 Milwaukee, WI
Administrative Professional
Associate Degree
2) MBTI 01/1990 – 01/1991 Milwaukee, WI
Secretary Word Processor
Graduated with Perfect Attendance Award
3) KENNEDY KING COLLEGE 01/1980 – 05/1981 Chicago, IL
Business Administration
Business Certificate Awarded
Contact this candidate