Customer Service Quality Assurance

FAHAD ASHFAQ

*** **** ******** *** ****, Scarborough, ON M1J 2H8

LinkedIn: ca.linkedin.com/in/fahadashfaq

Tel: 647-***-****; ********@*****.***

PROFESSIONAL SUMMARY

Professional customer service, offering 3 years of extensive experience in various areas

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of business.

Had 1 year of experience working closely with cross function managers and other

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workers in a deadline driven environment.

Strong interpersonal and public relations skills with the ability to develop partnerships,

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consult, trouble shoot and resolve conflicts/issues.

Resolving customer issues while maintaining high standard of the workplace.

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Maintaining complex data in the database and presenting it to the managers on regular

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basis.

SKILLS

Excellent Advanced training in SAP

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communicator Problem solving

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Decision maker Detail orientated

• •

Good analytical skills Organized and multi tasking

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Cost reduction

• Proficient in Photoshop Designing

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strategies Proficient MS Office Application

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Supplier sourcing and

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negotiation

WORK HISTORY

07/2009 to 12/2009 Receptionist

Al Waseet. – Muscat,Oman .

• Identified client issues and presented them with various solutions.

• Maintained complex client information in the database.

• Well organized information about clock in/out for the present staff.

• Answered and managed incoming and outgoing calls while recording

accurate messages

• Greeted numerous visitors, including VIPs, vendors and interview

candidates

• Coordinated, scheduled and arranged meeting and travel calendars,

including business and social events

01/2010 to 09/2010 Graphic Designer

Al Waseet Muscat, Oman

• Dealing with complex computer equipment to keep the production

process in flow.

• Editing and redesigning magazines ads.

• Updating classified ads online.

04/2010 to 08/2010 Data Entry Clerk

International Marketing and Research Services – Muscat, Oman

• Tested customer and account system changes and upgraded by

inputting new data; reviewing output.

• Maintained operations by following policies and procedures;

reporting needed changes.

• Maintained data entry requirements by following data program

techniques and procedures.

10/2011 to present Operational Supervisor

Cinamon Indian Bistro Toronto, ON

• Maintaining accurate inventory level and keeping managers updated.

• Directed planning, budgeting, vendor selection and quality assurance

efforts

• Manage restaurant service and high standard.

• Working closely with managers, defined clear targets and objectives

and communicated them to other team members

EDUCATION

09/2010 to 12/2013 Diploma: Business Operations Management

Centennial College Toronto, ON

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