Quality Assurance Real Estate

JOANNA CHANG

**** ******** ****, *** ****, Knoxville, TN

865-***-**** **************@*****.***

EDUCATION

University of Tennessee Expected: May 2015

Bachelor of Science, Political Science 3.0/4.0

University of Nottingham, Ningbo, China September 2009 – May 2012

Bachelor of Science, International Studies with French minor

WORK EXPERIENCE

Tomo Japanese Restaurant Knoxville, TN

Restaurant Server August 2013 – Present

Ensured customer satisfaction and a pleasant dining experience while coordinating with team members

Monitored quality assurance when delivering food to customers

Resolved customer complaints on a timely basis while maintaining optimism

Bank of China Dalian, China

Sales Analyst, Real Estate Loan Department June 2012 – August 2012

Spearheaded and sold a foreclosure apartment worth CNY600,000 during the internship

Promoted and attracted new investors for Bank of China’s real estate loan department

Communicated daily to 50 customers of their outstanding debt amounts

International Humanity Foundation Chiang Rai, Thailand

Marketing Assistant June 2011 – August 2011

Worked closely with other volunteers to assist the director of his duties and responsibilities

Increased awareness of the foundation through the use of posters and brochures, which resulted in an

increased funding

Led key marketing and outreach initiatives via the Internet and content management

LvShun People’s Hospital Dalian, China

Assistant Technician June 2010 – August 2012

Assisted with digitization of patient case files from paper to electronic ones

Served as the ascribe for doctors by taking down key patient information

Compiled necessary paperwork for patients to prepare for doctor’s meetings

LEADERSHIP AND VOLUNTEER EXPERIENCE

French club University of Nottingham, China

Founder and President February 2012- May 2012

Conceptualized the monthly “French Corner” to attract interested students by providing a friendly

environment to practice oral French

Planned activities such as wine-tastings and perfume festivals to raise awareness of the French culture

The Aerobics Club University of Nottingham, China

Vice President September 2010 - May 2011

Organized and competed in the “Color Boy Competition” to increase membership, targeting Freshmen

Xiyi Elementary school Ningbo, China

Volunteer English Teacher September 2009- May 2010

Taught and engaged special needs students by providing an inclusive classroom environment

Built positive relationships with students, parents, fellow teachers and school administrators

Awarded high marks for the quality and creativity of classroom teaching, lesson plans and

instructional materials used

AWARDS & RELEVANT INFORMATION

Programs: MS Excel, PowerPoint

Language: Native speaker in Mandarin Chinese

Awards & Recognition:

Design Tour Competition, 1st place

Public Relation Etiquette Competition, 1st place

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