Customer Service Sales

Motessia Dickens

**** ******** **

Baltimore, Md 21216

443-***-****

*******@*****.***

Objective:

To obtain a position that will utilize my customer service and administrative experience

in a professional environment with an opportunity for growth.

Experience:

2014 to 2014 Call Center, Ikea Whitemarsh, MD

v Anserinng multi-line telephone calls

v Maintains call center database by entering information,

vIdentify voice skills and how to enhance a good telephone presentation.

vApply the proper telephone etiquette to satisfy various customer

situations

2012 to 2013 CareGiver, Bwell Health Care Laurel, MD

v Help clients or residents with the Activities of Daily Living

v Prepare hygienic meals and snacks for clients

v Perform household tasks; laundry, shopping, and transportation

v Maintain a pleasant work environment

v Take and record vital signs

2011 to 2011 Stylist, Flawless Cutz Baltimore, MD

v Maintained customer database using Microsoft Office

v Scheduled appointments and prepared follow-up correspondence

v Resolved issues regarding service, sales, returns and scheduling

v Answered multi-line telephone calls

v To give client there desired hair style

2008 to 2010 Administrative Check-In Assistant, Comcast Cable Millersville,

MD

v Processing over 100 sales and service orders daily

v Organizing technician schedules to ensure timely responses to

customer

v Preparing and editing installation reports and correspondence

v Maintained and updated dispatch database

v Working evening and weekend shifts as needed

v Performing in basic administrative duties (filing, answering phones,

faxing)

v Providing in administrative support to three supervisors

v Mastered in technical terminology used in the cable industry

2005 to 2008 Salon Administrative Assistant, Royal Beauty Salon Woodlawn, MD

v Maintained customer database using Microsoft Office

v Recruited over 75 new consistent customers

v Trained 5 new salon stylists and managed 2 salon assistants

v Scheduled appointments and prepared follow-up correspondence

v Resolved issues regarding service, sales, returns and scheduling

2004 to 2005 Salon Office Assistant, Sports Barber Shop Baltimore, MD

v Maintained Financial Statements

v Managed accounts payable and receivable

v Prepared internal and external correspondence

v Answered multi-line telephone calls

2003 to 2004 Customer Service, Antwerpen Chevrolet Randallstown,

MD

v Answered over 150 calls daily

v Responded to customer complaints

v Used up-selling skills to exceed sales goals

v Worked evenings, early morning and weekend shifts as needed

v Prepared correspondence to individual customers and business clients

v Assisted customer service supervisor with administrative tasks

including scheduling, filing, faxing, emailing.

v Edited reports, sales orders, and correspondence

Education:

High School Graduate, Cosmetology Certified, Child Care Certified

Computer Skills:

Microsoft Office (Word, Excel and Outlook)

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