Sales Customer Service

PROFILE

. Sales driven and goal oriented professional dedicated to meeting

customer satisfaction

. Ability to lead, train and motivate a team to achieve organizational

objectives and meet sales targets

. Demonstrated excellence in inventory management and company resource

distribution

. Exceptional multi-tasking and prioritizing capabilities to meet

deadlines and consumer needs

. Outstanding organization and communication skills with proven ability

to present and deliver presentations to a large audience

. Ability to develop and implement sales growth plans by using creative

and strategic research methods to uncover market niches and consumer

needs

. Extensive knowledge and experience in computer programs, Microsoft

Office, databases and inventory control systems

EDUCATION

Sir Wilfred Laurier University, Waterloo, ON

2007-2010

Durham College, Oshawa, ON

General Arts & Sciences Degree

2007

PROFESSIONAL EXPERIENCE

Best Buy, Whitby

Customer Service Representative

November 2011 - Present

. Deal directly with customer requests for products and provide

customers with the information they require to make informed decisions

. Facilitate sales of computers, tablets, cameras and other electronics

with a multitude of payment methods

. Providing customers with information regarding store services

available for home and store installations and product warranties

. Continually train and expand knowledge on a vast assortment of new

products every month

. Trained with Walkie Stalker used for retrieval of 60" Televisions

. Processed web orders and reservations for customers as well as taking

a majority of phone calls for the store

Aditya Birla Minacs, Oshawa

Call Center Associate

June 2010 - Aug 2011

. Representative answering general calls with Onstar clients

. Primarily delivered directions to customer vehicles as requested

. Exceeded goals for all metrics while maintaining high call quality

. Maintain positive attitude during high stress situations and heavy

call volume

. Handled customer payment information and processed transactions over

the phone according to business guidelines

Blockbuster Canada, Whitby

Shift Leader/Supervisor

May 2006 - June 2010

. Managed, motivated and coached a team of 2-3 employees with direct

focus on meeting store sales quotas, achieving customer satisfaction,

maintaining consumer retention and contributing to a positive working

environment

. Responsible for maintaining control of shifts of multiple part time

staff and keeping store organized and team members on task.

. Developed, conducted and delivered regular training sessions for new

and struggling employees concentrating on corporate sales strategies,

appropriate customer interaction and troubleshooting sensitive

customer situations

. Maintained complete inventory control of store through constant

monitoring of supplies through computer processes, effectively

delegating tasks to junior staff and constantly keeping in

communication with suppliers and head office

. Dealt with escalated customer complaints; able to professionally,

effectively and efficiently diffuse sensitive customer situations

resulting in positive feedback and customer retention

REFERENCES

Available upon request

Contact this candidate