Customer Service Manager

Thurman Martin 267-***-****

**** ****** ****** ************, ** 19111 ******@********.***

Staff Accountant Controller Team Manager

Conscientious decision-maker, able to evaluate reasonable risks to effect

optimal results. Efficient operator with keen sense of order and acute

attention to detail. Industrious and resourceful, with astute analytical

prowess and calculated demeanor under pressure. Strongly independent thinker

and equally innovative team collaborator, adept at building dynamic,

results-oriented teams. Track record for quick learning, thorough analysis,

systems development, and rapid turnaround in both private and nonprofit

sectors. Introspective and open-minded, unafraid to seek help, counsel,

feedback, or critique.

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Summary of Qualifications

Eight (8) years' of bookkeeping and financial accounting experience; adept at

financial reporting to key stakeholders; skilled in accounts payable, accounts

receivable, cash disbursements, non-profit fundraising, bank reconciliations,

payroll administration, and general ledger adjustments; and budget analysis,

forecasting, and stand-alone and consolidated financial reporting.

Fifteen (15) years' extensive experience in business management, marketing,

office management, sales and customer service; well informed and up to date on

leadership, sales, and customer service workshops and training; well versed on

GAAP, internal controls, and administrative office management; high

organization and effective communication skills in providing executive and

administrative support, transcending profit and non-profit, small- to

mid-size, and various business structures, especially multi-entity companies.

Strong computer background with extensive technical experience in Intuit

Quicken, QuickBooks, and Sage Peachtree accounting software; Intuit and ADP

payroll; Intuit Turbo Tax; Microsoft, Corel, Star, and Open Office Suites;

AppleWorks; FileMaker Pro/Go; Quark Xpress; Adobe Creative Suites;

Dreamweaver; Internet Explorer, Mozilla, Safari, Opera browsers; Windows,

Macintosh, and Linux-based operating systems; and client- and web-based e-mail

systems. Expert mobile device integration with thorough knowledge of Windows,

iOS, and Android mobile operating systems and applications.

Professional Development

Accounting Manager Oct 2012 - Present

Scholar Academies (and its schools), Philadelphia, PA

Reduced data entry errors in Accounts Payable to improve accuracy to 95% or

greater, additionally increasing effectiveness and efficiency of payroll data

entry, banking transactions, and journal entries for month-end and year-end

closings for parent nonprofit and its four fully-managed charter schools.

Established and achieved rigorous turnaround goals for finance department

within first five months of hire, leveraging contracted controller and payroll

specialist services, as well as laying first viable groundwork for later

hiring of new CFO within first year of hire.

Analyzed and revamped filing and information systems, increasing filing and

retrieval speed, while also allowing for early preliminary audit and on-time

audit of year-end financials, both firsts for the multi-entity management

non-profit and its schools. Supported five year-end audits with no findings

while completing significant work to open company's sixth school.

Collaborate with school teams, home office staff, and subcontracted

consultants to develop and maintain systems, policies, and procedures that

streamlined operations both within the home office and between home office and

satellite offices, including school operations offices.

Information Technology/Fiscal Coordinator Jun 2004 - May 2011

ASPIRA, Inc. of Pennsylvania (and ASPIRA Schools), Philadelphia, PA

Reported to CFO, consulted with CPA, and provided executive assistance to CEO

and COO; advised on establishment of employee recognition and rewards program

with Director of Human Resources; supported Director of Information Technology

in database needs assessment, development, and maintenance; advised Board of

Directors on certain matters of significance or confidentiality.

Concurrently managed six (6) accounting/filing systems, payroll, tax forms,

reporting, and internal auditing for multi-agency non-profit, its schools

(including four charters), and its holding company. Processed 85% of

accounting transactions each month, including complex inter-company general

journal entries, adjustments, and indirect cost allocations. Updated firms'

accounting procedure manuals, communicated and enforced fiscal policies and

procedures, and trained and supervised payroll department.

Integral in building and sustaining work teams within and around finance

department, including hiring and training of finance clerk, payroll

administrator, and payroll assistant. Instrumental in preparations that

allowed for hiring of CFO within 18 months of hire into finance department and

subsequent development of full-charge HR department.

Spearheaded company's first efforts to departmentalize payroll and to

establish full HR department, culminating with creation of separate finance

and payroll offices and strategic placement of payroll office next to HR

quarters to maximize collaboration.

Entrepreneurial Experience

Institute, manage, and provide ongoing support for small business/nonprofit

accounting and filing systems; analyze current situation, policies, and

procedures; make business development recommendations; and help new and

growing businesses file and retrieve customer, employee, vendor, and other

company information systematically. Provide executive/professional coaching

and technical training services in accounting, bookkeeping, payroll

administration, and software implementation. Develop databases to manage

programs, projects, and other concerns and to streamline cumbersome processes

into manageable systems.

Accounting Specialist (Contract) Mar - Aug 2012

Friends of the Free Library of Philadelphia, Inc., Philadelphia, PA

Accounting Coach (Contract) Jan 2012 - Present

Derek's Automotive, Philadelphia, PA

Marketing/Financial Advisor (Contract) Apr 2011 - Sep 2012

Miss Puerto Rico Pennsylvania, Inc., Philadelphia, PA

Accounting Coach (Contract) Jan 2011 - Present

Trim Upgrades, Philadelphia, PA

Staff Accountant/Payroll Specialist (Contract) Feb- Jun 2008

Del Val Services Corp., Philadelphia, PA

Staff Accountant/Payroll Specialist (Contract) Feb - Jun 2007

Cintron & Santini Construction, Inc., Philadelphia, PA

Volunteer & Community Service

Secretary/Treasurer Mar 2012 - Present

Friends of McPherson Square Library, Philadelphia, PA

Business/Financial Advisor, Executive Coach Oct 2011 - Sep 2012

Just Cookies (Jason Mercado, Owner), Philadelphia, PA

Member Aug 2011 - Oct 2012

Metropolitan Philadelphia Entertainment Group (MPEG), Philadelphia, PA

Member/Recorder Jul 2011 - Present

Kensington EPIC Stakeholders, Philadelphia, PA

Founder & Editor-in-Chief Jan 2004 - May 2009

NF Magazine NorFilly.com, Philadelphia, PA

Secretary, Board of Directors Jul 2000- Jul 2002

Centro Pedro Claver, Inc., Philadelphia, PA

Media & Communications Coordinator, Public Relations Apr 2000 - Jun 2004

Co-Founder, Youth Drug and Violence Prevention Task Force, Philadelphia, PA

Education

Nonprofit Management (Certificate Program), Temple University, Philadelphia,

PA Aug 2012

Business Administration/Accounting, Community College of Philadelphia,

Philadelphia, PA 2011 - present

Supervisor Training Series, United Way of Southeastern PA May 2010

ADP Certified (Pay eXpert and Time/Labor Manager), Fort Washington, PA Oct

2008

High School Diploma 3.9 GPA, Faith Tabernacle School, Philadelphia, PA

1994-1998

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