Customer Service Visual Basic
Resume:
Jignesh Patel
Etobicoke ON M9V 3T5,
Home Tel - 416-***-****
Cell - 647-***-****
E-Mail: *********@****.***
Education
Bachelor of Science, Computer Science, 3rd Year
Ryerson University
Profile Overview
. Strong analytical, communication and customer service skills
. Ability to solve problems and provide an innovation solution
. Excellent organizational skills, as well as very task oriented with
minimal or no supervision
. Highly confident and self-motivated towards achieving targets and
goals
. Efficient and effective in a team, as a team leader or as an
individual
. Effectively managing time, organize information and handle inquiries
. Highly motivated team leader and goal oriented willing and able to
make decisions
. Flexible, enthusiastic, reliable, hardworking and a quick learner
. Languages spoken fluently: English, Gujarati and Hindi
Technical Expertise
Hardware: Large IBM Mainframes, Windows PC and
Compatible
Operating Systems: Windows (XP, Vista, 7), Linux, Mac OS
Software: MS Office - MS Word, MS Excel, MS Power
Point, MS Project, Visual Basic
Web Programming: HTML
Prog. Languages: Java, C
Academic Projects
Pie Chart
March 2011
Java Programming
. Created an applet where data entered would show up on the pie-chart
graph with various fields.
. On this applet I created the following: The Main screen, the Input
panel, Pie-Chart display panel with various buttons on it using
Artistic impression (colors, layouts in
panels)
Yummy List
Dec 2012
Visual Basic
. Created an user interface "Yummy List" for android smartphone
users to maintain and organize the grocery list on smart fridges
. The application allowed various users to maintain their daily
grocery shopping list; to add/edit a new item, to delete the new
item, create a brand new grocery list, mark the purchased items
and add default items from default menu
Work Experience
Tim Hortons, Toronto
Designation: Store Front Employee
Dec 2010 - Present
Tim Hortons is a Canadian owned franchise of coffee and baked goods
restaurant.
Responsibilities:
. Ensure Health and Safety rules according to the business code of
conduct while attending the food items
. Follow the orders as per customer's requests and successfully complete
the cash or debit/credit card transactions
. Input/update the item orders and information into the electronic
database
. Take orders from customers through face to face providing excellent
customer service
. Balance and maintain cash plus card transaction at the end of each
shift
Colonial Motel, Chatham
April 2012- September 2012
Designation: Front Desk Clerk
April 2013- September 2013
Colonial Motel is a privately owned motel located in CHATHAM, ONTARIO.
Responsibilities:
. Assisted guests with common services and answered any general
questions
. Represented the Hotel in regard to guest complaints and situations
that require instant action
. Arranged Housekeeping Reports
. Represented the Hotel in regard to guest complaints and situations
that require instant action
. Posted charges of room, food and beverage, phone, compute guest bills
. Ensured the desk was always attended
REFERENCES AVAILABLE UPON REQUEST
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