Customer Service Maintenance

Phillip Ven

**** * ******* *** ****** City, MO **157

816-***-****

***********@*****.***

Education: ITT Technical Institute Kansas City, MO

Associate Degree -Computer Network Systems

September, 2010

GPA: 3.64

Bachelor's Degree - Information Technology/Information Security Systems

June, 2012

GPA: 3.43

Awards: Highest Academic Honors -ITT Technical Institute

Perfect Attendance Awards -ITT Technical Institute

Perfect Attendance Award - First Response

Technical Skills:

• Hardware and Software Installation

• Troubleshooting and repair of Windows Systems

• Windows 7, Windows Vista, Windows XP

• Microsoft Office, Excel, Spreadsheet

• Network Setup and Maintenance

• Linux

• Computer repair and maintenance

• Custom residential PC building and repair

• Network configuration and security

• Hardware and software installation

Experience

First Response Kansas City, MO

Security Officer 2006-Present

• 8 + years of customer service

• Vehicle Inventory, security cameras, monitoring buildings

• Contract work at 8 different client locations, including Kauffman Stadium, Manheim Auto Auction,

Budget and Enterprise

• Incident report writing

Experience: Gamestop Kansas City, MO

Game Advisor 2004-2005

• Assisted the store management team in supervising all store activities as well as providing friendly, open

and enthusiastic service to customers, in person and on the phone.

• Answering questions and assisting with product selection, purchased, or return.

• Assisted with store merchandising, inventory control, loss prevention, restocking, store cleaning and

maintenance.

In 2005, I attended, Penn Valley Community College and was unemployed at the time, as I wanted to

concentrate on my education.

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