Customer Service Quality Assurance

Kenneth Hampton

**** ******** **** ***** *******, SC 29102 803-***-****)- 443-***-****)

*********@*****.***

Objective

PROFESSIONAL POSITION IN FACILITIES MANAGEMENT THAT WILL UTILIZE MY

EXPERIENCE AND QUALIFICATIONS AND ALLOW FOR ADDITIONAL GROWTH AND

DEVELOPMENT IN A HEATH CARE OR RESIDENTIAL TREATMENT FACILITIES

ENVIRONMENT.

Experience

ASSEMBLY TECH

JANUARY 2013 TO PRESENT

Carolina Power Systems

Sumter, South Carolina

Assemble 389/ Shore Power Switch Boards, Motor Controllers, Sub-Pans and

Closure for ships, read reference drawing, parts list,operate folk lift

Personal Development Assistant October 2010 to January 2013

United Cerebral Palsy Foundation Baltimore, Maryland

Performed a wide range of individual and group activities to adults with

multiple disabilities and chronic health challenges. Provided patient and

client assistance to include feeding, and general care for disabled

clients.

Banquet /Maintenance Worker June 2009 to July 2010

Harbor Magic Hotel Baltimore, Maryland

Performed event setup and breakdown for events to include weddings,

banquets and meetings. Performed general facilities maintenance to include

painting, stripping and waxing floors and basic cleaning.

Treatment Facility Monitor July 2007 to January 2009

Tuerk House Incorporated Baltimore, Maryland

Monitored client behavior and treatment program progress. Maintained daily

client log to document client behavior and incidents that occurred.

Painter/ General Laborer April 2000 to October 2006

American Tennis Courts Baltimore, Maryland

Paint tennis/basketball courts, school tracks, power wash courts, paint

lines on courts/parking lots

Counselor Technician February 1997 to March 2000

Mountain Manor Baltimore, Maryland

Monitored client behavior to include setbacks and progress. Accompanied

clients to school, meetings and doctor appointments. Maintained daily

client log to document client behavior and any incidents that occurred.

warehouse March 1992 TO April 1996

Firestone Tire Company Warehouse Catonsville, Maryland

Stock, Pulled Orders, Changed Cars/Truck Tires

STOCK, ORDER PULLER/ LABOR

JANUARY 1990 TO November 1996

Walbrook Lumber Company

Baltimore, Maryland

Stock, Pull Orders Wood Cutting General cleaning

Education

GED CERTIFICATE 1986

Carver Vocational and Technical High School Baltimore, Maryland

Skills

. STRONG CUSTOMER SERVICE SKILLS

. Basic Computer Knowledge

. Basic Medical Emergency Training

. Years of Residential Treatment Facility Care Skills

Special Training

. TEAM BUILDING

. Intervention For Group Conflict

. Stages of Group Development

. Crisis Prevention

. Behavior Monitoring and Documentation

. Quality Assurance

. Choking Prevention, Dysphasia Diet and Basic Nutrition

. Sexual Harassment and Prevention

. Fire Safety

. Lifting/Transferring/Positioning and Body Mechanics

. Basic Medical Emergency

. IDOOPI

. Workplace Violence

. Communicable Diseases/Blood-borne Pathogens

. Community Integration/Individual and Family Support

. Effective Communication Skills

. Principles of Behavior Change

Folk Lift

CPR

First Aid

Warehouse- Order Puller, Stock, Replace Car/Truck Tires, Change Oil

ISO 9001:2000 Training Course

Work Keys

References

AVAILABLE UPON REQUEST

Contact this candidate