Manager Quality Assurance

Warehouse Operations Manager

. Over ten years of experience in Business Operation management -

forecasting, active reporting and planning day to day operations. I

have excellent communication, multitasking skills & am a very good

listener, who is always gracious and professional when communicating.

My broad experience and range of skills make me a good candidate for a

leadership position in any organization big or small. Working in the

domain from last so many years I -

. Engineered strategic business operations plan in accordance with

projected budgets and revenue, organization and labor requirements,

capital equipment & expenditures, and overall production goals.

. Independently hired, trained and manage employees and motivated them

by leading and empowering.

. Innovated and enhanced training programs to coincide with OSHA, fire

and other government & non-government departments.

. Performed inventory audit and cycle count to maintain acceptable level

in LP and PI.

. While working with BestBuy as operations Manager, evaluated, developed

and implemented new standard procedures for receiving, testing,

Inventory, shipping, reverse logistics, supplies requisition, which

resulted 37% increase in production.

. Working with Secondary markets, trade-in programs and surplus bulk

sales acquired good knowledge EBay, website maintenance, FTP and

Graphic designing.

. Worked with Giant online electronics seller & proud to be in initial

start-up team of eztradin.com, cowboom.com & techlequidators.com.

. Used and proficient in tools & software like Microsoft Dynamics AX4,

Adobe, CRM, 3PL, online selling, backup, mirroring, imaging and

firewall.

. Experience of creating and configuring user accounts for employees,

clients, online buyers and other vendors for access and visibility.

DOMAIN EXPERIENCE

. Business Operations & Logistics.

. Inventory Control/Management.

. Secondary Markets / Reverse logistics.

. 3PL, WMS, CRM & other software.

. Business Software installation, implementation and Onsite & remote

training.

. Quality Control / Process definition.

. Employee safety and security.

. Product SKU, barcode system integration.

. Website maintenance, FTP, EBay.

. Ecommerce & Social network promotions.

. Microsoft office suits, Dynamics AX4, CRM, Adobe, Corel software.

. Client account creation, define access. Troubleshooting & technical

support.

. Software Testing & I.T. reporting.

. Computer system installations, hardware & software upgrade, Virus

removals, data recovery & backups.

. Technical support, problem resolution and disaster recovery planning.

. Specialized course in loss prevention, private investigation, warehouse

security.

RESPONSIBILITIES

XS Infosol

Senior Operations Manager

January 2012 - December 2013

. Served as a Senior Operations / Support Manager for a global company.

Conducted on site client needs assessments, Use remote access software

(WebEx) to quickly identify and resolve product issues but travelled

to the client if required to install and provided user training of the

Bandwidth Management software, Smart guard, firewall, Callbox and

other software and hardware for various clients all over the country.

Creating accounts & configuring appropriate access for the client,

Train the staff to use and control installed software, conducted

testing, verified bugs & maintained client accounts.

. Gather, analyse, and report daily/weekly/monthly business metrics to

higher management.

. Assisted and coordinated with software developers to develop WMS with

all modules i.e. receiving, testing, Inventory, shipping, RMA

processing and also for implemented translation into Spanish for use

in Latin American markets.

. Create and update Knowledge Base articles, presentations and videos to

be displayed on support site for customers to search.

. Expertise in resolving escalated customer service issues by

identifying customer needs, providing a quick service and resolving

issues and concerns resolution to their specific technical or non-

technical issues or inquiries.

. Rewarded for gaining customer trust and provide exceptional service,

leading to increased customer satisfaction & retention by 42% and

achieved 100% customer support renewals for 2013 & 2014.

. Knowledge and experience of software development methodologies,

applications and Data schemas, data modelling and database design

concepts, Worked closely with Architecture, software development and

Quality Assurance teams to ensure the applications are developed in

accordance with the client's requirement / company's vision.

. Provided sales support by marketing the sale of company products and

services to new leads and existing clients.

. Demonstrates leadership and organizational skills with the ability to

motivate and develop a team of professionals capable of achieving

aggressive business goals and objectives.

. Attend User groups to meet with high profile customers to ensure

complete satisfaction with their software implementation and support

experience.

Provided leadership and guidance to coach, motivate and lead team

members to their optimum performance levels and career development.

Best Buy Inc.

Assistant Warehouse Operations Manager March 2006 -

May 2011

. Tracked and monitored the warehouse activities, identified

opportunities for continuous improvements and managed day to day

operations in receiving, testing, inventory and shipping. Supervised

inventory, shipping, testing and RMA team by providing guidance and

training on increasing productivity and quality.

. Core responsibilities included recruiting, hiring, training,

evaluating and counseling employees as well as effectively managing

employee turnover. Developing and implementing employee performance

evaluations and improvement plans.

. Improved warehouse management system for inventory, shipping, and

reverse logistics processes. Actively participated in business and

organizational planning resulting to increase in P&L recovery from 15%

to 45%. Exceeded expectation in year 2007 and was recognised and

awarded by senior leadership.

. Established and improved systems / procedures to achieve inventory

accuracy and integrity by making changes in warehouse procedures for

leading the warehouse staff to achieve goals with the highest quality

and customer satisfaction. Besides assuring the warehouse is clean,

orderly and all equipment is properly maintained, performed routine

safety checks in the warehouse including inspection of dock plates,

eye wash stations, first aid kit, racks, fire extinguishers, etc.

. Tracked operational metric's for both long term and interim goals,

with quarterly assessments, assist supervisors with scheduling and

managing employees' one on ones. Discussed job performance problems

with supervisors to identified causes and problems and work towards

finding a solution. Including repositioning, performance evaluations,

disciplinary actions, and terminations.

. Encouraged and conducted workshops and formed committees in warehouse

for on job training programs and certifications of: Safety,

Sanitation, Quality Assurance, Internal Auditors, OSHA equipment

certification, CPR, First Aid, Blood borne pathogens.

. Utilized Microsoft Office Suite and Microsoft SQL to create reports

and communicate effectively with physical representations of current

state and intended future state of metrics/goals. Prepared

presentations, reports, plans, and correspondence on all logistics and

supply matters for senior management.

Dealtree Inc.

Testing Manager November 2004

- March 2006

. Responsible for the management of projects and to plan and estimate

the completion of milestones.

. Involved in creating structured processes to manage and help develop

the testing process.

. Coordinating the work of testing teams and monitoring their

performance.

. Following up any outstanding open reports/issues that affect the

performance of the testing teams.

. Compiling test metrics for management and reporting to senior managers

on progress and issues.

EDUCATION

University of Delhi May,

1987

Bachelor's degree in Business Administration

CMCS (Corporate Management Computer Systems) July, 1988

Post Graduate Diploma in Computer Application and System Analysis

TRAININING & RECOGNIATIONS

. Completed Various Management in house trainings while working with

BestBuy.

- CPR, First Aid, Blood borne pathogens.

- Loss Prevention, Private investigation.

- Inventory, product SKU, barcode system integration, cycle counts

- Safety and Sanitation

- Government requirements certifications for ex. OSHA, EPA, RCRA, DOT, etc.

. Productivity measurements and improvements awards from Best Buy Inc. &

Deal Tree Inc.

. Lead the Leaders award 2004 & 2008

. Won Best Team lead Award 2006

. Received various OJT recognitions

. Best Warehouse Manager for going 412 safe days without any accidents.

. Got recognition for: Testing Manager for boosting production from 15%

to 45%..

. Rewarded for gaining customer trust and provide exceptional service,

leading to increased customer satisfaction & retention by 42% Achieved

100 percent customer support renewals for 2013 & 2014.

Contact this candidate